Feeds

Telstra 'issue' hid ADSL availability from rival carriers

Competitive Carriers' Coalition reveals letter from Telstra Wholesale

The Power of One eBook: Top reasons to choose HP BladeSystem

The Competitive Carriers Coalition (CCC) has claimed Telstra “discriminate against consumers trying to buy broadband from competitors by incorrectly claiming their telephone lines were unable to provide a service.”

The coalition says Telstra applies less stringent tests when its own retail arm seeks access. ““As a result, consumers were told they could not get broadband from a competitor, but told they could get it from Telstra,” a CCC spokesentity told The Reg.

The CCC has sent The Register an email it says comes from Telstra wholesale and which reads, in part, as follows:

“We are . writing to advise that a potential issue with the ‘Excess Transmission Loss’ result in our Service Qualification (SQ) systems and processes for the provisioning of Wholesale ADSL and LSS services has been identified, following a complaint by a Wholesale Customer.”

“ … there is the potential for some limited instances where Telstra Retail may have been able to supply an ADSL service where Telstra Wholesale requests have shown that the ADSL or LSS service is unavailable as the current path for the PSTN service suffers from excessive transmission loss.”

“Our investigations into the scope and scale of this issue are continuing. However, we believe the instances in which this has occurred are low.”

The letter says Telstra has notified the Australian Competition and Consumer Commission (ACCC), as the issue could mean Telstra is in breach of regulations and obligations.

Also in the Telstra email, group executive Stuart Lee advises retail customers of Telstra Wholesale that the company is working on a fix but that it is expected to require six months' work.

The CCC isn't happy with that timeframe and has called on the ACCC to force Telstra to rectify the situation “quickly”.

The CCC's statement all-but-accuses Telstra of deliberate skulduggery: the document's title is “Telstra Finally Admits Systematic Broadband Unfairness”. On our reading of the Telstra statement, it admits no such thing. Instead it admits an error that disadvantaged rivals. Perhaps too conveniently.

Whatever the source of the fault, the CCC's call for “genuine structural separation” of the national broadband network seems more sensible than ever.

Maximizing your infrastructure through virtualization

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
BlackBerry: Toss the server, mate... BES is in the CLOUD now
BlackBerry Enterprise Services takes aim at SMEs - but there's a catch
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.