Feeds

Telstra 'issue' hid ADSL availability from rival carriers

Competitive Carriers' Coalition reveals letter from Telstra Wholesale

Next gen security for virtualised datacentres

The Competitive Carriers Coalition (CCC) has claimed Telstra “discriminate against consumers trying to buy broadband from competitors by incorrectly claiming their telephone lines were unable to provide a service.”

The coalition says Telstra applies less stringent tests when its own retail arm seeks access. ““As a result, consumers were told they could not get broadband from a competitor, but told they could get it from Telstra,” a CCC spokesentity told The Reg.

The CCC has sent The Register an email it says comes from Telstra wholesale and which reads, in part, as follows:

“We are . writing to advise that a potential issue with the ‘Excess Transmission Loss’ result in our Service Qualification (SQ) systems and processes for the provisioning of Wholesale ADSL and LSS services has been identified, following a complaint by a Wholesale Customer.”

“ … there is the potential for some limited instances where Telstra Retail may have been able to supply an ADSL service where Telstra Wholesale requests have shown that the ADSL or LSS service is unavailable as the current path for the PSTN service suffers from excessive transmission loss.”

“Our investigations into the scope and scale of this issue are continuing. However, we believe the instances in which this has occurred are low.”

The letter says Telstra has notified the Australian Competition and Consumer Commission (ACCC), as the issue could mean Telstra is in breach of regulations and obligations.

Also in the Telstra email, group executive Stuart Lee advises retail customers of Telstra Wholesale that the company is working on a fix but that it is expected to require six months' work.

The CCC isn't happy with that timeframe and has called on the ACCC to force Telstra to rectify the situation “quickly”.

The CCC's statement all-but-accuses Telstra of deliberate skulduggery: the document's title is “Telstra Finally Admits Systematic Broadband Unfairness”. On our reading of the Telstra statement, it admits no such thing. Instead it admits an error that disadvantaged rivals. Perhaps too conveniently.

Whatever the source of the fault, the CCC's call for “genuine structural separation” of the national broadband network seems more sensible than ever.

Next gen security for virtualised datacentres

More from The Register

next story
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Don't call it throttling: Ericsson 'priority' tech gives users their own slice of spectrum
Actually it's a nifty trick - at least you'll pay for what you get
Three floats Jolla in Hong Kong: Says Sailfish is '3rd option'
Network throws hat into ring with Linux-powered handsets
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
Tech city types developing 'Google Glass for the blind' app
An app and service where other people 'see' for you
Canadian ISP Shaw falls over with 'routing' sickness
How sure are you of cloud computing now?
UK mobile coverage is BETTER than EVER, networks tell Ofcom
Regulator swallows this line and parrots it back out at us. What are they playing at?
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.