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Call centre manager in the frame over ID scam

Alleged two-year dodginess using British identities

By John Leyden • Get more from this author

Posted in ID, 20th January 2009 16:56 GMT

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An Indian call centre manager is under investigation over allegations he used the identities of Brits to run an insurance fraud scam.

Edward Burn, 30, has reportedly confessed to using the details of 12 people to make fictitious insurance claims valued at £56,900 through insurance firm Aviva, whose brands include Norwich Union.

Burn, who's worked for EXL Service in Delhi since March 2004, is reckoned to have run the scam for at least the last two years. He allegedly used accomplices based in the UK to cash-out bogus claims. EXL Service clients include Aviva.

Police are going through records in order to identify the full scope of the fraud. UK-based detectives have reportedly questioned three London residents suspected of involvement in the scam.

A spokeswoman for Aviva told the London Evening Standard that policyholders' money was never at risk from the scam. ®

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