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Telewest email hit by spam attack – again

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Telewest has been hit by yet another spam attack leading to delays in its email service.

The attack happened at around 8.00am (BST) this morning and means punters could have to wait up to two hours to receive their email.

According to Telewest, the attack isn't as bad as one a week or so ago which led to the cableco's customers being without email for a couple of days.

It seems action taken then to install new kit helped take some of the sting out of the latest spam onslaught.

In a statement, Chad Raube, director of internet services at Telewest Broadband, said: "Our blueyonder customers may be experiencing a delay, of up to two hours, in receiving their emails at the moment. We experienced a spam attack this morning that generated a backlog of emails on our servers.

"It follows hot on the heels of a relatively major spam attack, last week, and hardware we implemented to help tackle that incident has helped us proactively manage the situation this morning."

The service is expected to be back on its feet again later today. ®

UPDATE: Since posting the story a number of readers have told us that some of their email is taking up to five hours to get through. A spokesman for Telewest confirmed this saying that delays up to five hours were only affecting a small proportion of punters. The average delay in getting email is between one and two hours, we been told.

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