Articles about vodafone

Vodafone, EE and Three overcharging customers after contracts expire

Folk with mobiles on Vodafone, EE and Three are being stung by an average £22 per month for staying on their contracts after their handsets have been paid off, according to Citizens Advice. Customers who choose to stay on the same plan after the two-year fixed deal ends are not getting their bills reduced, meaning they are …
Kat Hall, 20 Oct 2017

Breakfast at Jeffrey's: UK CEO admits Voda 'slightly lost its mojo'

"Basically the message is Vodafone is back," says UK chief executive Nick Jeffrey, a message he's so eager to convey at a breakfast briefing hosted by the company that it almost sounds as if the lady doth protest too much. Jeffrey was made CEO last September amid the company's customer billing fiasco, caused by an IT cock-up …
Kat Hall, 19 Oct 2017

Developers' timezone fail woke half of New Zealand

A time-zone mixup has resulted in about half of all New Zealanders being woken by civil defence and emergency management authorities sending a test text message overnight. The victims were all subscribers to Vodafone, which has roughly 2.4 million mobile customers. New Zealand's population is just under 4.7 million. Kiwis who …

Vodafone's IoT boss packs bag, Sprints off to America

Vodafone’s Internet of Things boss Ivo Rook has moved to US telco Sprint, against the background of Voda’s well-publicised slowness to get its commercial IoT networks up and running. Having spent the last seven years at Vodafone, latterly as chief exec of Vodafone’s IoT division, Rook will cross the pond to become senior veep …
Gareth Corfield, 12 Sep 2017

Vodafone won't pay employee expenses for cups of coffee

Tight-fisted Vodafone rejects expenses claims for food and snacks for hard-worked people pulling 12-hour days, hacked-off sources have told The Register. We have seen copies of Voda's expenses policy, which states that lunches are virtually never expensable, breakfasts can only be claimed on an overnight stay and dinners can …
Gareth Corfield, 25 Aug 2017

Vodafone customers moan about sluggish data abroad

Vodafone customers are complaining their data is being throttled while on hols, with supposedly 4G services dropping to sluggish speeds of 2Mbps. One affected customer, who has been with the UK-headquartered telco for around a decade, moaned he experienced problems with data roaming in the Netherlands and Cyprus recently. The …
Kat Hall, 15 Aug 2017

Vodafone reports sliding revenues but customers don't hate them as much

Vodafone's UK reputation is improving thanks to network improvements, the company said, pointing to a higher net promoter score as it revealed its results today. Vodafone phased out its low-end brand Talkmobile during this period. It claims a better network (with just 0.49 per cent of calls dropped) and better 4G coverage …
Team Register, 21 Jul 2017
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Vodafone to block its ads from appearing next to 'fake news'

Vodafone will block its advertising appearing against so-called "fake news" and hate speech from today. It said the decision was a response to evolving technology within advertising and media and the algorithms being used in ad placements. It said that it will use "whitelisting" controls put in place by its global ad agency, …
Kat Hall, 6 Jun 2017

Vodafone loses €6bn mainly due to Indian biz writeoff

Vodafone has reported a substantial loss of €6.1bn (£5.2bn) during its full-year results 2016/17, mainly due to a writedown of its Indian business. The firm also posted disappointing figures for the UK. Earnings before interest, tax, depreciation and amortisation were down 16 per cent to €1.2bn (£1bn) on revenues, down 3.3 per …
Kat Hall, 16 May 2017
Sparks, image via Shutterstock

Exploding femtocells: No need for a full recall, says Vodafone

Vodafone says that anxious customers of its home femtocell box are safe, despite experiencing continuing brownouts. Although Vodafone is replacing the Alcatel-made units on request, it has declined to carry out a full recall. Vodafone sells the Sure Signal V3 femtocell for £69 to help users with notspots in their home. But for …
Andrew Orlowski, 21 Apr 2017

Kiwi cable goes live, and it's nowhere near a volcano

An NZ$100 million submarine cable has given New Zealanders a bit more diversity in their connections to the outside world. Even more than Australians, Kiwis are afflicted with restricted Internet connectivity and diversity, with only the Southern Cross Cable Network linking the nation directly to the US and to Australia. …
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Vodafone's NB-IoT launch dates for Ireland and Netherlands slip

Vodafone has admitted that the commercial launch of its Narrowband Internet of Things (NB-IoT) network in Ireland and the Netherlands has been delayed by a whole season. As spotted by industry news website Light Reading, Voda’s rollout of NB-IoT in the two countries has been pushed back until “summer” in spite of enthusiastic …
Gareth Corfield, 23 Mar 2017
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Cheap calls gateway operator has been on bail for 7 years

A Kent man has been on bail for seven years over allegations he operated a GSM gateway which allowed consumers to get cheaper calls abroad. Daniel Mahony, 42, is accused of two counts of breaching section 35 of the Wireless Telegraphy Act 2006 by operating his GSM gateway without an Ofcom-issued licence. The gateway in …
Gareth Corfield, 20 Mar 2017
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Sources: Liberty Global, Vodafone take seats at negotiating table AGAIN

Exclusive A corporate tie up between Vodafone UK and Liberty Global is back on the negotiating table, multiple sources have told The Register. The fourth floor of Voda’s Newbury HQ has been sealed off with access only granted to execs from both firms, insiders claimed. Andrea Salvato, SVP and chief development officer at Liberty Global …
Andrew Orlowski, 15 Mar 2017
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Vodafone to bring 2,100 customer service jobs in-house

Vodafone is to hire 2,100 more staffers in what appears to be a growing trend by telcos to improve customer service by bringing call centre roles back to Blighty. Over the next 24 months, Vodafone UK will create 800 jobs at the company's existing customer services centre in Manchester; 150 new jobs at its existing contact …
Kat Hall, 13 Mar 2017
man in suit is trapped in a box, Photo by Shutterstock

Vodafone gets less flexible on flexible working Ts&Cs for own staff

Exclusive An April Fool's Day joke has come early for Vodafone teleworkers, who are facing a clampdown on their own flexible working conditions from the start of next month. The telco sells the Better Way of Working (BWOW) “solution” to customers - a mix of tabs, remote access and device management systems. This is supposed to make …
Paul Kunert, 10 Mar 2017

A mooving tail of cows, calves and the Internet of Things

Internet of Things devices mounted on cows’ tails are responsible for 150,000 safe births of calves, if the developer and Vodafone are to be believed. Moocall, developers of a calving sensor which is linked to Vodafone’s M2M Internet of Things network, says that “more than 110,000 calves and around 50,000 cows die every year …

Cheer up, pal: UK mobe networks are now 8% less crap, tests show

Real-world mobile network performance monitor RootMetrics reckons the reliability of the UK’s mobile networks improved eight per cent in the last six months of 2016. RootMetrics tests network performance on roads and some 1,000 indoor locations, and the data is based on over 800,000 data samples. Vodafone was the most …
Andrew Orlowski, 15 Feb 2017

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