Articles about virgin media

pupil told off, gets cross with teacher

EE, Virgin Media hit with £13.3m fine: Squeezing users for fees for early contract termination not OK

The UK's comms watchdog claims to have slapped a £13.3m penalty on EE and Virgin Media for fleecing customers who wanted to exit their broadband or mobile phone contracts before they were due to expire. Ofcom today claimed both providers had ignored its customer protection rules that state agreements with consumers must make …
Paul Kunert, 16 Nov 2018
man meditating next to a laptop

If you have inner peace, it's probably 'cos your broadband works: Zen Internet least whinged-about Brit ISP – survey

Virgin pipped BT to be the most-moaned-about UK ISP in Whinge Which? magazine's most recent survey of British broadband. Price increases lifted Sky to third place – even though it had fewer complaints than rivals in Ofcom's survey published earlier this year. Perennial whinge-bag TalkTalk took fourth. Which? ISP survey …
Andrew Orlowski, 31 Oct 2018

Virgin Media? More like Virgin Meltdown: Brit broadband ISP falls over amid power drama

Updated Virgin Media, one of the UK's largest broadband and TV cable providers, is suffering an outage right now. If you can't access the internet or watch the telly, then it's not just you. It's quite a few of you. It appears the blackout includes business and home connections, and kicked off around 4pm BST today. At the time of …
Chris Williams, 15 Oct 2018

Creased Lightning: Profits wobble at Virgin Media while fibre project stays sluggish

Virgin Media's operating income slid 17 per cent over the past year despite the Brit telco growing its Q2 2018 revenues to £1.275bn, creating interesting conditions for its newly acquired chief operating officer. Of the total quarterly revenue, £903.9m came from residential cable subscribers. Business subscription revenue …
Roadworks: fibre optic cable being laid

It's true – it really is grim up north, thanks to Virgin Media. ISP fined for Carlisle cable chaos

Virgin Media is facing a £385,000 fine after its cable expansion plans in the northwest of England wrought havoc on the streets of Carlisle. The penalty was imposed after the broadband provider pleaded guilty to seven breaches of street-works safety rules at Carlisle Magistrates' Court. Contractors failed to provide proper …
Kat Hall, 17 May 2018
RSA call center, photo: RSA

Virgin Media to chop 800 jobs in Wales call centre

Virgin Media is axing nearly 800 jobs from its Swansea call centre, with the site expected to be shut down by autumn next year. The cost cutting broadband provider is intent on reducing the total number of UK customer service bases from eight to four, and centralising operations in Manchester. Chief exec Tom Mockridge …
Kat Hall, 4 May 2018
Chris Morris in Brass Eye. Channel 4

Virgin Media's Brit biz broadband goes TITSUP: Total Inability To Support Upset People

We knew Virgin Media was going down the toilet – but not quite this way. For several hours on Tuesday, its business broadband has been offline in the UK, leaving folks unable to reach the internet. "Our customers may be experiencing a total loss of service on broadband and data services," the cable ISP admitted earlier this …
Kieren McCarthy, 27 Feb 2018
Toilet with smiling loo paper

Virgin Media skulks in disused public toilets

Virgin Media has resorted to hiding in disused public toilets as Britain's demand for ever-fatter pipes to channel digital detritus into the home grows. The Secret Bases website, which normally includes pictures and locations of sneaky-beaky British infrastructure operated by the security services, has now focused on some of …
Gareth Corfield, 26 Jan 2018
Angry old man

Scottish pensioners rage at Virgin cabinet blocking their view

Scottish pensioners are up in arms that Virgin Media has had the audacity to build a huge cabinet outside their homes in East Renfrewshire, near Glasgow, which is reported to be blocking their light. The OAPs have been fighting Virgin Media since the 5ft boxes were installed in their street in January, according to the Daily …
Kat Hall, 7 Sep 2017
Skeptical hipster. photo by shutterstock

Virgin Media customers complain of outages across UK

Updated Virgin Media is seemingly suffering a series of outages accross the country, with aggrieved customers using alternate methods to air their ire at the telco. A number of Virgin's customers have been in contact with us over the past day or so to complain about not receiving the service they have paid for. "All I could get from …
Gareth Corfield, 22 Aug 2017
Speedy Gonzales surrounded by cheese

Virgin Media only adds another 127,000 homes to Project Lightning

UK cable biz Virgin Media added just 127,000 extra peeps to its superfast broadband programme during its second quarter – putting the outfit behind its 2017 target for the £3bn Project Lightning network expansion. Virgin Media had intended to connect an extra 700,000 to 800,000 homes in the UK this year with speeds of up to …
Kat Hall, 8 Aug 2017
Woman looks out of office door at unseen thing/person in hallway. Photo by Shutterstock

Virgin Media mulls ditching 1 in 3 UK facilities, starts £20m spend audit

Exclusive Virgin Media is to consider shuttering more than one-third of its sites across the UK amid a review of its multi-million pound annual spend on facilities, according to a letter to staff seen by The Register. Chief exec Tom Mockridge told his workforce: “Every year, we spend more than £20m on our facilities but, frankly, this …
Kat Hall, 28 Jul 2017
Chris Morris in Brass Eye. Channel 4

Virgin Media's profanity warning triggered by chief exec's name

The mere mention of Virgin Media's chief exec Tom Mockridge is enough to trigger the profanity filter in the UK cableco's customer forum, El Reg has discovered. Typing in the name "Mockridge" prompts the response: "You used a bad word: Mockridge. Please clean up the language and try again." Even referring to the head honcho' …
Kat Hall, 26 Jul 2017
VR gamer, image via Shutterstock

Virgin Media broadband latency headaches still not fixed six months on

Latency issues with Intel's Puma 6, used in gigabit broadband modems, have yet to be resolved for Virgin Media customers using the UK company's superhub 3. The issues with Intel's Puma chipset first appeared last year and have been the bane of many online gamers' lives. A spokesman for UK cableco Virgin Media said: “We have …
Kat Hall, 21 Jul 2017
Virgin Media Digital Media Centre

Virgin Media to close flagship Oxford St store in August

Exclusive Virgin Media has named the 30 branches scheduled to shut as part of plans to slash up to 250 jobs – including the closure of its flagship Oxford Street store in London in August. All the stores will close between August and mid October, the UK cable giant said in a detailed proposal of the plans seen by The Register. Sources …
Kat Hall, 30 Jun 2017
Upset man at desk shouts into phone. Pic: Shutterstock

Virgin Media cuts 250 jobs amid £3bn Project Lightning cockup fallout

UK cable giant Virgin Media is closing 30 shops and cutting 250 jobs – including a number of head office people – as a result of botching its £3bn Project Lightning superfast broadband plan. Numerous sources got in touch with El Reg to tell us that 28 posts are being cut in Virgin’s Hammersmith HQ in London, along with the …
Gareth Corfield, 30 Jun 2017
router

Virgin Media resolves flaw in config backup for Super Hub routers

A recently resolved flaw in Virgin Media wireless home routers gave hackers a means to gain unauthorised administrative-level access to the devices. Security shortcomings in software from the Super Hub 2 and Super Hub 2AC, manufactured by Netgear, were uncovered by researchers from Context Information Security, Jan Mitchell …
John Leyden, 12 Jun 2017

Virgin Media scales back Project Lightning target in first quarter results

Virgin Media added an extra 102,000 UK customers to its super-duper Project Lightning broadband programme in the last quarter - the same programme it was forced to admit having overstated by 142,000 connections back in March. The operator’s £3bn Project Lightning network expansion intends to cover a total of 17 million UK …
Kat Hall, 8 May 2017

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