Articles about tsb

Perfect timing for a two-bank TITSUP: Totally Inexcusable They've Stuffed Up Payday

Updated It's Friday, it's payday, and UK online banking has once again come under fire, though if you're with TSB or HSBC you'll already know this. Reports of yet another British banking meltdown have been rolling in this morning. Of course the TSB app isn’t working on PAYDAY of all days fkn hell just let me see how much money I can …
Rebecca Hill, 28 Sep 2018

Go Pester someone else: TSB ditches CEO over bank's IT meltdown

Paul Pester has been booted out of TSB's top office after months of criticism over his handling of the IT chaos that hit the bank this year – but is still expected to take away about £1.7m. The CEO's departure follows another systems meltdown over the weekend, when a planned four-hour downtime ended up leaving some customers …
Rebecca Hill, 4 Sep 2018

TSB goes TITSUP: Total Inability To Surprise Users, Probably

TSB customers that stuck with the embattled bank after this year's major IT foul-up have been left questioning their loyalty as systems went down again this weekend. In scenes that are now all too familiar, the bank's systems stuttered shortly after they were taken down for planned maintenance. TSB said on Friday that online …
Rebecca Hill, 3 Sep 2018
customer service people take pain from firm's customers

TSB takes on 250 complaint-wranglers to absorb £200m outage fallout

British bank TSB is reportedly hiring an extra 250 customer service bods to help it cope with an avalanche of customer complaints after its IT meltdown earlier this year. The Press Association reported the sudden hiring surge at the bank, which suffered a week-long outage in April, caused by a botched systems upgrade and data …
Gareth Corfield, 15 Aug 2018
Burning a £20 note. Pic: Shutterstock

Tech Shutdown Blows: IT chaos cost Brit bank TSB almost £200m

IT meltdown bank TSB has today admitted that the week-long outage and its aftermath have cost it almost £200m. Reporting its results for the six months to 30 June 2018, TSB said that it had made a statutory loss before tax of £107.4m due to the impact of the failed IT migration from parent biz Lloyds' Banking Group's Systems …
Rebecca Hill, 27 Jul 2018
Annoyed user of cellphone / mobile phone

Outage outrage: TSB app offers users a TITSUP* encore

Updated A UK bank's website and mobile app have flatlined this morning – and there are no prizes for guessing which embattled financial firm is struggling. That's right, TSB is once again in the firing line as users took to social media to complain that they couldn't access their accounts via the mobile app or the website. The bank …
Rebecca Hill, 10 Jul 2018

Banks told: Look, your systems WILL fail. What is your backup plan?

Banks were today told to assume there will be problems with systems and to work on their backup plans following a series of failures caused by increasing reliance on technology. In a joint paper, the UK's Financial Conduct Authority and the Bank of England's Prudential Regulation Authority said that operational resilience …
Rebecca Hill, 6 Jul 2018
TSB bank in a UK high street

Test Systems Better, IBM tells UK IT meltdown bank TSB

Updated A report into the IT meltdown at TSB has suggested the British bank did not carry out rigorous enough testing and that the problems went beyond previously reported middleware issues. The chaos at the bank, a subsidiary of the Spanish Sabadell Group, saw many customers unable to access services for a week at the end of April …
Rebecca Hill, 21 Jun 2018
TSB bank in a UK high street

1,300 customers of Brit bank TSB defrauded due to botched IT migration

TSB's boss Paul Pester admitted that 1,300 people have been defrauded as a result of the bank's botched IT upgrade in April, in a second hearing in front of MPs. The Treasury Select Committee heard how some customers had tens of thousands of pounds drained from their accounts, while others had to wait up to nine hours on the …
Kat Hall, 7 Jun 2018
TSB bank in a UK high street

Watchdog slams TSB boss for underplaying extent of IT meltdown

A City watchdog has launched a stinging attack on TSB chief Paul Pester for portraying "an optimistic view" of its catastrophic IT meltdown in April that prevented 1.9 million customers from using online bank services. Andrew Bailey, head of the UK's Financial Conduct Authority (FCA), told Parliament's Treasury Select …
Kat Hall, 6 Jun 2018
Young guy facepalms while holding a laptop

TSB meltdown latest: Facepalming reaches critical mass as Brits get strangers' bank letters

TSB customers have reported receiving letters from the British bank containing other people's details in the embattled firm's latest cock-up. The bank went into meltdown at the end of April when a long-planned migration off its former parent Lloyds Banking Group's infrastructure went badly wrong. Customers were unable to …
Rebecca Hill, 1 Jun 2018
TSB bank in a UK high street

TSB's middleware nightmare: Execs grilled on Total Sh*tshow at Bank

The boss of British bank TSB has insisted it carried out rigorous testing ahead of a systems migration that saw thousands without access to their accounts for over a week – but revealed he won't be getting a chunk of his bonus. In a heated evidence session in front of Parliament's influential Treasury Committee, …
Rebecca Hill, 3 May 2018

Newsworthy Brit bank TSB is looking for a head of infrastructure

An exciting job advert has mysteriously appeared that is seeking a techie to head up infrastructure at TSB, just days after the bank's monumental and ongoing IT cockup began. The Register has asked TSB what the recruitment means for current infrastructure head Damon Yates, who is still listed as holding the role on LinkedIn – …
Kat Hall, 27 Apr 2018
TSB bank in a UK high street

Who will fix our Internal Banking Mess? TSB hires IBM amid online banking woes

In the midst of its six-day online banking meltdown, which is showing no sign of letting up, TSB has hauled in the systems integration big gun or as it is otherwise known, IBM. The British bank confirmed the signing of Big Blue this morning as part of its rather uncomfortably timed first quarter financial results for 2018, in …
Rebecca Hill, 26 Apr 2018
TSB bank in a UK high street

TSB boss: We know everything's working, you just can't see that

In the latest update from TSB about its continued web wobbles, the British bank has told us that while it knows everything is working, punters might not realise that fact because... internet banking still isn't entirely working. Paul Pester, chief exec, said in a statement: The challenge we are facing at the moment is that …
Kat Hall, 25 Apr 2018

TSB outage, day 5: What do you mean you can't log in? Our systems are up and running. Up and running, we say!

Embattled bank TSB has claimed its IT systems are now "up and running" – despite many users still reporting they can’t get into their accounts. The bank’s online services have been down for almost a week, after TSB's planned migration off former parent Lloyds’ tech infrastructure – some five years after its split from the …
Rebecca Hill, 25 Apr 2018
from the great gatsby pic copyright: warner brothers

UK 'meltdown' bank TSB's owner: Our IT migration was a 'success'

TSB's Spanish owner Sabadell has proudly boasted about the success of its IT integration - amid widespread chaos for customers in Britain still grappling with the fallout out of a botched systems upgrade. Last weekend TSB was supposed to complete the move of its customers' data from Lloyds' IT systems. The bank split from …
Kat Hall, 24 Apr 2018
power outage

UK.gov demands urgent answers as TSB IT meltdown continues

The government is demanding urgent answers over a botched systems upgrade at TSB that has locked out up to 1.9 million customers. The IT meltdown happened after a planned upgrade between 4pm on Friday 20 April and 6pm on Sunday 22 April as TSB migrated from former parent Lloyds Banking Group's systems to shiny new ones. TSB …
Kat Hall, 24 Apr 2018

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