Articles about talktalk

Fibre, image via Shutterstock

TalkTalk to splash £1.5bn laying full fibre on 3 million doorsteps

TalkTalk plans to bring full fibre speeds of 1Gbps to three million premises in the UK, by creating an independent company with a total investment of around £1.5bn. Under the plans, the entity would be 20 per cent owned by TalkTalk and 80 per cent by infrastructure investor Infracapital. The ISP is also raising £200m in new …
Kat Hall, 8 Feb 2018

TalkTalk starts offering punters choice to shift-shift to O2

TalkTalk has started offering customers the option of moving onto O2 when their contracts expire, as the beleaguered Brit telco plans to ditch mobile. Subscribers reaching the end of their contracts are being given the choice of either moving to a new O2 deal or switching to a different provider. TalkTalk has used Vodafone as …
Kat Hall, 24 Jan 2018

Take a bow, TalkTalk, Post Office, Vodafone! You win most-whinged-about telcos award

TalkTalk, Post Office and Vodafone were the most-complained-about telecoms service providers in the UK between July and September 2017, according to an Ofcom report released today. The British communications regulator's numbers are based on complaints to the six or seven largest players in each sector, which together make up …
Richard Priday, 19 Jan 2018

TalkTalk banbans TeamTeamviewerviewer againagain

TalkTalk customers who need to use a remote desktop tool are on the warpath after the UK ISP blocked TeamViewer for the second time this year, ostensibly in an attempt to protect users from potential scammers. A screenshot seen by The Register showed that teamviewer.com had been blocked as part of TalkTalk's Scam Protect …
Richard Priday, 19 Dec 2017
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TalkTalk sees red after chucking £75m on restructuring bonfire

Beleaguered Brit ISP TalkTalk's half-year results have plunged into the red, reporting pre-tax losses of £75m due to major restructuring costs. Sales fell 5 per cent to £856m from £902m the year before. The firm attributed a chunk of those losses to a £31m bill in associated costs for overhauling its mobile phone business …
Kat Hall, 15 Nov 2017
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TalkTalk glitch causing mobiles and landlines to go off at the same time

Beleaguered TalkTalk customers are complaining that their landline and mobile phones ring at the same time, an issue that appears to be due to a glitch in the telco's Talk2Go app. According to the TalkTalk community forum, the problem first occurred earlier this week. However, customers were still reporting issues this morning …
Kat Hall, 2 Nov 2017

Ex-TalkTalk chief grilled by MPs on suitability to chair NHS Improvement

Dido Harding, the woman at the helm during UK ISP TalkTalk's 2015 mega breach, was yesterday grilled about her move to chair NHS Improvement, the body responsible for overseeing Blighty's health service and also famously clobbered by a huge cyber attack. Speaking in front of MPs in a pre-appointment hearing for her forthcoming …
Kat Hall, 18 Oct 2017

In a surprise to no one, BT and TalkTalk top Ofcom's whinge-list

BT and TalkTalk are the providers most moaned about, according to UK comms regulator Ofcom's quarterly whinge data between April and June – a result that will surprise no one. Ofcom receives 300 complaints a day for mobile, broadband, phone and paid TV services. Out of every 100,000 customers for fixed broadband services, BT …
Kat Hall, 27 Sep 2017
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TalkTalk once told GCHQ: Cyberattack? We'd act fast – to get sport streams back up

Updated Prior to its disastrous 2015 mega hack, UK ISP TalkTalk had told British spies at GCHQ that should an attack occur, its main focus would be to restore "online sports streaming", according to the head of operations at the country's National Cyber Crime Unit. Speaking at the Cyber Security in Healthcare event at the UK Health …
Kat Hall, 27 Sep 2017
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The award for worst ISP goes to... it starts with Talk and ends with Talk

Beleaguered ISP TalkTalk has once again been named worst UK internet provider in a biannual survey of providers by consumer charity Which? For the fifth time the provider has come out as worst Brit ISP in a poll of 1,700 customers, raking in a satisfaction score of just 40 per cent. Users said slow speeds, frequent connection …
Kat Hall, 22 Sep 2017

TalkTalk plans to bail on mobile in major shake-up for beleaguered biz

Beleaguered UK comms provider TalkTalk is set to go against the received "wisdom" of having multiple services to flog as it plans to pull out of the mobile market entirely. The move is a fairly significant change of tack given that not so long ago it had targeted four million mobile customers. TalkTalk now has just 913,000 SIM …
Kat Hall, 6 Sep 2017

TalkTalk fined £100k for exposing personal sensitive info

Blighty's Information Commissioner’s Office has whacked TalkTalk with a £100,000 fine after the data of the records of 21,000 people were exposed to fraudsters in an Indian call centre. The breach came to light in September 2014 when TalkTalk started getting complaints from customers that they were receiving scam calls. …
Kat Hall, 10 Aug 2017
letters stuffed in a mailbox. Photo by SHutterstock

Post Office puts stamp on ISP minnow Fuel

The Post Office has today completed its acquisition of ISP Fuel Broadband, adding 60,000 customers to its UK network. Prior to the migration, Blighty's Post Office had about 460,000 telecoms customers. ISP Review has reported that 180,000 of those are broadband subscribers. It did not disclose how much cash was splashed on the …
Kat Hall, 2 Aug 2017
Roadworks: fibre optic cable being laid

TalkTalk posts 3% sales drop, says Openreach should walk the WalkWalk

TalkTalk's sales dropped by 3 per cent in its first quarter, with an extra 20,000 new customers failing to offset the drop. The Brit broadband provider blamed the dip in revenue on a fall in overall consumer sales. No figure was provided for the three months to the end of June. However, full-year guidance remained unchanged, …
Kat Hall, 19 Jul 2017

TalkTalk customers complain of being unable to load Amazon website

Certain UK TalkTalk customers have been unable to load Amazon's website since last week. The issue emerged on TalkTalk's community page on Monday. The original poster wrote: "Hi for two days now i have had an issue with amazon not loading on three browsers IE, Chrome and Edge." Other users commented to say they have …
Kat Hall, 21 Jun 2017

Info commish: One year to go and businesses still not ready for GDPR

Companies are unprepared for the General Data Protection Regulation (GDPR) coming into force a year today, and some small businesses "might not even know" a new regime is looming, the UK Information Commissioner Elizabeth Denham has warned. Speaking at an event by WSJ Pro Cybersecurity titled How Executives Can Manage the …
Kat Hall, 25 May 2017

TalkTalk full-year profits rise but shares slump after raid on dividends

Profit before tax at UK broadband provider TalkTalk climbed 17 per cent for the firm's full-year results, but revenue was down 3 per cent to £1.8bn compared with the previous year. The company reported that its customer base grew by 22,000 in the fourth quarter, and the percentage of customers leaving was down to 1.4 per cent …
Kat Hall, 10 May 2017
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TalkTalk HackHack DuoDuo PleadPlead GuiltyGuiltyGuiltyGuilty

Two chaps in the UK have admitted stealing more than 150,000 customer records from TalkTalk. Matthew Hanley, 22, and Connor Douglass Allsopp, 20, both from Tamworth, copped to charges in connection to the 2015 attack on the broadband ISP's systems and subsequent attempts to sell people's personal data to fraudsters. Hanley …
Shaun Nichols, 27 Apr 2017

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