TalkTalk's customers woke up this morning to find the UK broadband provider's email service was still fast asleep. The Brit telco celebrated its terrible customer service scores in Ofcom's annual survey by removing the ability of customers to complain about it by email this morning. Customers took to social media to vent …

Despite efforts to return to its roots as a broadband-only biz, TalkTalk remains the most moaned about ISP in the UK, according to data from regulator Ofcom. TalkTalk scored highest out of the top seven providers, with 31 complaints per 100,000 customers – a slight increase on last quarter. The main reasons for customer …

TalkTalk plans to bring full fibre speeds of 1Gbps to three million premises in the UK, by creating an independent company with a total investment of around £1.5bn. Under the plans, the entity would be 20 per cent owned by TalkTalk and 80 per cent by infrastructure investor Infracapital. The ISP is also raising £200m in new …

TalkTalk has started offering customers the option of moving onto O2 when their contracts expire, as the beleaguered Brit telco plans to ditch mobile. Subscribers reaching the end of their contracts are being given the choice of either moving to a new O2 deal or switching to a different provider. TalkTalk has used Vodafone as …

TalkTalk, Post Office and Vodafone were the most-complained-about telecoms service providers in the UK between July and September 2017, according to an Ofcom report released today. The British communications regulator's numbers are based on complaints to the six or seven largest players in each sector, which together make up …

TalkTalk customers who need to use a remote desktop tool are on the warpath after the UK ISP blocked TeamViewer for the second time this year, ostensibly in an attempt to protect users from potential scammers. A screenshot seen by The Register showed that teamviewer.com had been blocked as part of TalkTalk's Scam Protect …

Beleaguered Brit ISP TalkTalk's half-year results have plunged into the red, reporting pre-tax losses of £75m due to major restructuring costs. Sales fell 5 per cent to £856m from £902m the year before. The firm attributed a chunk of those losses to a £31m bill in associated costs for overhauling its mobile phone business …

Beleaguered TalkTalk customers are complaining that their landline and mobile phones ring at the same time, an issue that appears to be due to a glitch in the telco's Talk2Go app. According to the TalkTalk community forum, the problem first occurred earlier this week. However, customers were still reporting issues this morning …

Dido Harding, the woman at the helm during UK ISP TalkTalk's 2015 mega breach, was yesterday grilled about her move to chair NHS Improvement, the body responsible for overseeing Blighty's health service and also famously clobbered by a huge cyber attack. Speaking in front of MPs in a pre-appointment hearing for her forthcoming …

BT and TalkTalk are the providers most moaned about, according to UK comms regulator Ofcom's quarterly whinge data between April and June – a result that will surprise no one. Ofcom receives 300 complaints a day for mobile, broadband, phone and paid TV services. Out of every 100,000 customers for fixed broadband services, BT …

Updated Prior to its disastrous 2015 mega hack, UK ISP TalkTalk had told British spies at GCHQ that should an attack occur, its main focus would be to restore "online sports streaming", according to the head of operations at the country's National Cyber Crime Unit. Speaking at the Cyber Security in Healthcare event at the UK Health …

Beleaguered ISP TalkTalk has once again been named worst UK internet provider in a biannual survey of providers by consumer charity Which? For the fifth time the provider has come out as worst Brit ISP in a poll of 1,700 customers, raking in a satisfaction score of just 40 per cent. Users said slow speeds, frequent connection …

Beleaguered UK comms provider TalkTalk is set to go against the received "wisdom" of having multiple services to flog as it plans to pull out of the mobile market entirely. The move is a fairly significant change of tack given that not so long ago it had targeted four million mobile customers. TalkTalk now has just 913,000 SIM …

Blighty's Information Commissioner’s Office has whacked TalkTalk with a £100,000 fine after the data of the records of 21,000 people were exposed to fraudsters in an Indian call centre. The breach came to light in September 2014 when TalkTalk started getting complaints from customers that they were receiving scam calls. …

The Post Office has today completed its acquisition of ISP Fuel Broadband, adding 60,000 customers to its UK network. Prior to the migration, Blighty's Post Office had about 460,000 telecoms customers. ISP Review has reported that 180,000 of those are broadband subscribers. It did not disclose how much cash was splashed on the …

TalkTalk's sales dropped by 3 per cent in its first quarter, with an extra 20,000 new customers failing to offset the drop. The Brit broadband provider blamed the dip in revenue on a fall in overall consumer sales. No figure was provided for the three months to the end of June. However, full-year guidance remained unchanged, …

Certain UK TalkTalk customers have been unable to load Amazon's website since last week. The issue emerged on TalkTalk's community page on Monday. The original poster wrote: "Hi for two days now i have had an issue with amazon not loading on three browsers IE, Chrome and Edge." Other users commented to say they have …

Companies are unprepared for the General Data Protection Regulation (GDPR) coming into force a year today, and some small businesses "might not even know" a new regime is looming, the UK Information Commissioner Elizabeth Denham has warned. Speaking at an event by WSJ Pro Cybersecurity titled How Executives Can Manage the …