Articles about support

Logitech's security cams allegedly suck so bad, this US bloke is suing it

Logitech has been sued in America for allegedly selling defective security cameras and then refusing to service or replace the gear. A class-action complaint [PDF] filed Tuesday in an Illinois district court by named plaintiff James Anderson claims that Logitech's "Alert Systems" home security cameras were prone to …
Shaun Nichols, 24 Aug 2017
Chap in suit in slingshot

Ruh-roh! Rick Ruhl rolled out of Ham Radio Deluxe in software kill-switch aftermath

The developer of Ham Radio Deluxe – a popular app used by thousands of hams – has restructured its management following claims it punished users who wrote critical reviews. HRD Software said in a statement on Friday that co-founder Rick Ruhl will step down to pursue other interests. Ruhl, along with co-owners Mike Carper and …
Shaun Nichols, 3 Jan 2017
Dr Strangelove bomb

Microsoft scores nearly $1bn non-compete contract with US military

Updated Satya Nadella’s team will be smiling today after the US Defense Information Systems Agency (DISA) – the IT wing of the Department of Defense (DoD) – awarded his firm a five-year $927m support contract. The deal will give the US military “access rights to Microsoft’s proprietary (closed-source) code” when it is “required to …
Iain Thomson, 21 Dec 2016
Microsoft store opening

Microsoft announces 16 years of support for Windows, SQL Servers

Microsoft's announced a new “Premium Assurance” plan for Windows Server and SQL Server. Redmond currently offers five years of Mainstream Support on the aforementioned products, during which new features are added and updates are made for reasons of security or just to fix things up. Next comes five years of extended support, …
Simon Sharwood, 12 Dec 2016
Google cloud network map

Google announces eight new cloud regions, new support model

Google has announced a big expansion of its cloud, with new regions planned for Mumbai, Singapore, Sydney, Northern Virginia, São Paulo, London, Finland and Frankfurt … and those are just the ones it plans to turn on during 2017. The company's also planning to announce more regions in the future. Perhaps more importantly, …
Simon Sharwood, 30 Sep 2016

TeamViewer: So sorry we blamed you after your PC was hacked

Beleaguered remote support tool maker TeamViewer has apologized for blaming its customers for the recent spree of PC and Mac hijackings. While TeamViewer maintains there was "no hack" on its end, public relations head Axel Schmidt told El Reg that the software house was sorry it used the term "careless" to describe folks who …
Shaun Nichols, 6 Jun 2016
Dell XPS 15

Dell computers bundled with backdoor that blurts hardware fingerprint to websites

Analysis Dell ships Windows computers with software that lets websites slurp up the machine's exact specifications, warranty status, and other details without the user knowing. This information can be used to build a fingerprint that potentially identifies a person while she browses across the web. It can be abused by phishers and …
Shaun Nichols, 25 Nov 2015

Ex-IT staff claim Disney fired them then gave their jobs H-1B peeps

Ex-Disney IT staffers in Florida have accused the Mickey Mouse outfit of discrimination, and now hope to sue their former bosses. The nearly two dozen techies claim they were forced to train and then hand their jobs over to foreigners working in America on H-1B visas. Attorney Sara Blackwell told The Register she has filed …
Shaun Nichols, 24 Nov 2015
Broken piggy bank with coins surrounding it. Image via Shutterstock

Flickering screens turn Microsoft Surface Books into Microsoft Surface paperweights

Video People who bought the first batch of Microsoft's Surface Book slab-tops are furious that a glitch causes the screens to flicker. Microsoft's support forums and the Surface subreddit are filled with folks claiming their displays erratically wink completely on and off. This happens, we're told, whether the tablet is running on …
Shaun Nichols, 28 Oct 2015
storage arrays superimposed on cloudy sky

Amazon putting London’s hipster startups in the loft

Amazon is to open a support centre for AWS users in London – the first of its kind outside the company's Seattle base. The purveyor of cloud and tat is to open a “Loft” – or tech support space to you and me – in East London in the September to support a number of tech startups. London is apparently the obvious choice to …
Kat Hall, 20 Aug 2015
Azure Stack

Microsoft to offer (very) limited support for Linux on Azure

Microsoft has announced it will offer “limited support for major Linux distributions, third party and Open source technologies on Azure.” “Limited” might be a bit too kind a term for Microsoft's willingness to support Penguinistas. At present, the company welcomes Linux virtual machines to Azure but if something goes awry will …
Simon Sharwood, 16 Jul 2015

Windows Server 2003 support deadline is TOMORROW – but thousands don't care

Tomorrow marks the end of support for Windows Server 2003 but plenty of customers, of all shapes and sizes, weighed up the cost versus the risk factors and will continue to make do with their dusty old boxes. From 14 July, Microsoft will not issue any further security patches or firmware upgrades, and buying custom support is …
Paul Kunert, 13 Jul 2015
Windows Server

Don't panic as Server 2003 rushes towards end of life

It is time to upgrade. In about a month Server 2003 will receive its farewell set of patches and reach the end of its officially supported life. You have been putting off the upgrades. I have been putting off the upgrades. With the weekends left to do this quickly evaporating, what's the checklist? Making a single checklist …
Trevor Pott, 8 May 2015

Insight: Have you heard about Windows Server 2003 support?

As organisations using Windows Server 2003 march - perhaps with ill-found confidence - toward the expiry date for Microsoft support, Insight Enterprises has scare stories galore warnings for them. The software licence and box slinger reckons it has identified five “key problems” that will give sysadmins sleepless nights and …
Paul Kunert, 2 Mar 2015

Microsoft fires legal salvo at phone 'tech support' scammers

Microsoft has launched its first US lawsuit against companies offering phoney phone support for its products and says it plans further operations in the UK and India to stamp out the scammers. Fake tech support calls have been around for a few years now. A caller will claim to be calling from Microsoft technical support saying …
Iain Thomson, 19 Dec 2014
Scrooge

Microsoft hikes support charges by NINETY TWO PER CENT

Microsoft has quietly all-but-doubled the cost of ad hoc professional support in the United States. Visit this page, click the “For Business” tab and then select the “Support for Small and Medium Business” option and you'll see that Redmond now charges US$499 for a single professional support incident, or US$1,999 for a five- …

Fake antivirus scams: It's a $120m business – and alleged ringleaders have just been frozen

Two groups of companies accused of raking in $120m from fake antivirus scams have been put on ice by a court. The Florida-based businesses distributed free software that scanned computers for malware or performance issues. That software would then make bogus or misleading claims that the machines were infected or broken, …
Shaun Nichols, 19 Nov 2014

Oracle claims knockout blow in IP lawsuit

Oracle says new findings by the judge hearing its case against third party software support outfit Rimini Street prove its IP has been pinched. Judge Larry R Hicks' orders aren't online yet, but Oracle has kindly let the world know about what it considers the best bits. Those include a quote to the effect that “Rimini had …
Simon Sharwood, 15 Aug 2014

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