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Brainier Salesforce CRM might find customers to be slow learners

Salesforce.com CEO Marc Benioff took to the stage in San Francisco yesterday, using his Dreamforce 2016 keynote address to tout the benefits of his company's Einstein campaign. Announced last month by the SaaS giant, Einstein is the result of a years-long string of acquisitions and research efforts that will see various AI …
Shaun Nichols, 6 Oct 2016
Salesforce status page beta

The next time Salesforce goes down, you'll get six reasons why

Salesforce.com has slipped out a beta of a more granular status service. Salesforce endured a data loss incident earlier this year, when its NA14 instance went TITSUP after a storage array firmware bug. Information flowed regularly during that incident and Salesforce CEO Marc Benioff personally apologised for the mess. But as …
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Salesforce slurps uptime startup Coolan for global infrastructure scale-out

Salesforce.com has acquired a startup called Coolan that builds tools “to track and analyze infrastructure reliability for increased uptime and optimized efficiency.” Coolan co-founder Amir Micahel revealed the deal, saying it was done so that his company can “help Salesforce optimize its infrastructure as it scales to support …
Simon Sharwood, 22 Jul 2016

Storage array firmware bug caused Salesforce data loss

Salesforce.com has revealed that a bug in the firmware of its storage arrays was behind last week's data loss incident. The mess started in the company's Washington data centre on May 9th, when admins noticed “a circuit breaker responsible for controlling power into the data center had failed.” “The team engaged the circuit …
Simon Sharwood, 18 May 2016

Salesforce.com storage fail causes lengthy outage

UPDATE One of Salesforce.com's European instances is enduring a lengthy un-planned PITSTOP incident – that's a Partial Inability To Support Totally Optimal Performance, a whit below our other status indicator of a Total Inability To Support Usual Performance or TITSUP. Salesforce's ”trust” page (that's what the company calls what any …
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Z-z-ZAP! Salesforce.com reveals Lightning release and price hikes

Salesforce.com has revealed new and more expensive versions of its products. The crown jewel is a new release called “Lightning” that adds integrated VoIP, the better to help sales folk make calls fast and have them logged for managerial approval. There's also more analytics, tied to email if required, to help send more and …
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Informatica goes private – with Microsoft and Salesforce each taking a share

Data management outfit Informatica became a private company on Thursday, in a multibillion-dollar leveraged buyout that included investment from Microsoft and Salesforce.com's venture wing. Investors received $48.75 in cash for each share of Informatica, which previously had traded on the Nasdaq exchange. The total value of …
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Benioff bails from Borg Board

Salesforce.com CEO Marc Benioff has decided not to stand for re-election to Cisco's Board of Directors at the company's November annual general meeting. Cisco filed the paperwork to make it happen last Firday, and issued a statement attributed to its own CEO John Chambers to cement the departure. Chambers' statement is as …
Simon Sharwood, 15 Sep 2014

Salesforce: Oh no! Dyre RATs are thirsty for our customers' logins

Salesforce has warned that miscreants are trying to infect its customers with a remote access trojan (RAT) dubbed Dyre that siphons off Salesforce.com login data. "On September 3, 2014, one of our security partners identified that the Dyre malware (also known as Dyreza), which typically targets customers of large, well-known …
Iain Thomson, 8 Sep 2014

ZeuS KICKS that SaaS: Trojan raids Salesforce.com accounts

Miscreants have forged a variant of the infamous ZeuS banking Trojan that targets enterprise data held by clients of CRM giant Salesforce.com. The ZeuS variant does not exploit a vulnerability in the Salesforce.com platform itself but rather penetrates the insecure devices of corporate workers accessing Salesforce.com. The …
John Leyden, 26 Feb 2014

Salesforce ponies up ANOTHER $1m to settle hackathon headache

Cloud kingpin Salesforce.com is preparing to shell out $1m to settle a dispute over a hackathon contest at last month's DreamForce conference. The company said that it would add a second winner to its developer contest while still upholding the original ruling that led some in the developer community to cry foul. Healthcare. …
Shaun Nichols, 3 Dec 2013

Salesforce.com to reveal 'Company Communities'

Salesforce, the software-as-a-service company that's no longer keen on including the “.com” suffix its name, will tomorrow reveal a new feature of its platform called “Company Communities”. Outlined yesterday at the CeBIT Australia conference was later explained to The Reg by executive vice president for platform Mike …
Simon Sharwood, 29 May 2013
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Cloud Sherpas bags $40m for cloud consulting expansion

The opportunity represented by cloud computing is not just in infrastructure hardware and virtualization, orchestration, and other kinds of software. There is also a services angle, and companies far and wide are scrambling to get in on the action so that the big IT suppliers and consultancies don't get to the top of the …
The Register breaking news

Salesforce CEO Benioff: Win 8 is 'the end of Windows'

The official launch of Windows 8 is only a week away, but Salesforce.com CEO Marc Benioff won't be making the upgrade, and he doesn't think most enterprise CIOs will, either. "Windows is irrelevant," Benioff said, speaking at a press Q&A session at Salesforce's Cloudforce event in New York on Friday. Benioff explained that …
Neil McAllister, 19 Oct 2012
The Register breaking news

Ellison says Oracle eats own dogfood for cloud apps

OpenWorld 2012 Oracle CEO Larry Ellison says one of the top advantages of his company's newly announced cloudy application suite is that Oracle uses all of its own technology to build and deploy its cloud apps, and it allows its customers to do the same. "Oracle owns Java, the most popular programming language in the world," Ellison told the …
The Register breaking news

Salesforce CEO: Social is god and Zuck is its prophet

Dreamforce 2012 "Business is social" is Salesforce.com CEO Marc Benioff's mantra these days, and throughout his sprawling, star-studded keynote at the company's Dreamforce 2012 conference in San Francisco on Wednesday – which ran nearly a full hour over schedule – he seemingly couldn't repeat it often enough. "This social revolution that's …
Neil McAllister, 20 Sep 2012
Salesforce.com protest at Oracle OpenWorld

Salesforce.com signs up Twitter firehose

Salesforce.com has inked a new deal with Twitter to hook up the micro-blog's “firehose” of all public tweets to its social media monitoring tool Radian6. The cloudy software purveyor acquired Radian6 in early 2011. At the time Radian6 had an agreement with Twitter, but Ross J. Piper, a Senior Vice President for enterprise …
Simon Sharwood, 14 Jun 2012
The Register breaking news

Former US CIO Kundra joins Salesforce.com

Cloudy CRM software supplier Salesforce.com has hired Vivek Kundra, the first CIO for the US government, to be its executive vice president of emerging markets. President Barak Obama wanted more accountability and cost-cutting across myriad US government agencies – that's why he created the US CIO position. Kundra, who was …

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