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Salesforce dogged by protests, leaked emails, and guerrilla blimps on first day of Dreamforce

It’s that time of year again: CRM loyalists flood San Francisco for the annual Dreamforce conference hosted by Salesforce – but day one hasn’t exactly gone to plan. For a start, on Tuesday, protestors wheeled a huge wooden cage down the street outside the busy conference center to rally against Salesforce signing a multi- …
Iain Thomson, 26 Sep 2018

Salesforce supremo Benioff buys Time magazine for $190m

Salesforce supremo Marc Benioff and his wife are buying the US magazine Time for $190m, according to reports. The deal has nothing to do with Salesforce, the company that billionaire Benioff founded where he still serves as chief exec. Time was owned by the Meredith corporation, which bought Time Inc – the publishing group …
Gareth Corfield, 17 Sep 2018
Woman looking sceptical. photo by shutterstock

Let's get ethical, says Salesforce as revenues rocket 27% – thanks in part to US Border Patrol

Salesforce is launching an office for "ethical and humane" tech less than a week after it was heavily criticised for supplying software to the US Border Patrol, which is itself overseeing an abusive immigration policy. The cloudy CRM goliath revealed the move yesterday as it published results (PDF) for the three months ended …
Rebecca Hill, 30 Aug 2018
A child unhappy with her cash stash

Salesforce boss Marc Benioff objects to US immigration policy so much, he makes millions from, er, US immigration

Almost five dozen CEOs at US tech giants and other big businesses this week denounced the White House's immigration policies in an open letter to Homeland Security Secretary Kirstjen Nielsen. The corporate leaders, members of a chief executive club called the Business Roundtable, did not voice concern over the Trump …
Thomas Claburn, 24 Aug 2018

Oracle-botherer Rimini Street throws off credit shackles, plans 'aggressive' sales drive

Software support biz Rimini Street said it planned an "aggressive" investment in sales and marketing as it posted a 20 per cent boost in both revenues and client numbers. The thorn in Oracle’s side has previously complained that covenants in a refinancing deal had put a caps on its sales spending. But the firm's latest …
Rebecca Hill, 10 Aug 2018
Two businessmen facing each other shouting into loudhailers

Salesforce takes leaf out of Oracle's book to forge little co-CEO bromance

Salesforce chief operating officer Keith Block is to become co-CEO with Mark Benioff, in a move echoing their former employer Oracle's setup. Benioff founded the CRM giant in 1999, having spent the previous 13 years under Larry Ellison's wing at Big Red, and has been sole CEO since then. However, last night the firm revealed …
Rebecca Hill, 8 Aug 2018
Salesforce web page

Salesforce cloud glitch blurted customer data at unauthorised users

Customer data stored on Salesforce's marketing cloud might have been shared with unauthorised parties, cloud slinger has warned. Users of the software firm's Marketing Cloud Email Studio or Predictive Intelligence products may have been affected by a glitch that meant their data was either copied to the systems of other users …
John Leyden, 6 Aug 2018

Salesforce slurps up cloudy Israeli AI marketing biz for 'around $800m'

Salesforce has slurped up Israeli cloudy artificial intelligence biz Datorama for a reported $800m. The CRM firm today announced that it will acquire the firm, which offers a cloud-based marketing intelligence and analytics platform. The terms of the deal were not disclosed, but Reuters said estimates in Israeli media were in …
Rebecca Hill, 16 Jul 2018

Salesforce ‘Einstein’ now smart enough for customer service

Salesforce has unleashed an upgrade to its Einstein AI that equips it to handle customer service chores. Einstein has hitherto been offered as an assistant capable of helping Salesforce users to make predictions based on the data they’ve collected on the SaaS platform, with one variant also capable of making suggestions to …
Simon Sharwood, 12 Jul 2018

Oracle? A strategic priority for CIOs? Nope, says Goldman Sachs

Oracle is among the legacy tech losers in a Goldman Sachs spending report that quizzed chief information officers on the procurement areas they consider to be top priorities over the next six months. The research arm of the bank's half-yearly IT Spending Survey looked at the top 10 things that CIOs said they were intending to …
Gareth Corfield, 10 Jul 2018
London - Iconic Red telephone box with Big Ben at the background and blue sky - UK, England. Photo by Shutterstock

Tech firms, come to Blighty! Everything is brill! Brexit schmexit, Galileo schmalileo

The UK government has given itself a reassuring cuddle this week, asserting that – even if high-profile projects such as Galileo march overseas – international tech firms still love Blighty. UK Prime Minister Theresa May held a roundtable event yesterday to showcase Britain as the best place in the world to run a tech company …
Richard Speed, 14 Jun 2018
Stuff blowing up, comic book style

SAP hopes to blow the doors off Salesforce with a block of C/4HANA

SAP has overhauled its CRM offering, launching a suite of applications under the banner C/4HANA, as the German biz best known for ERP aims to take on Salesforce. Speaking today at SAP’s annual gabfest, Sapphire Now, chief executive Bill McDermott touted the move as a huge step change for SAP that would modernise CRM by …
Rebecca Hill, 5 Jun 2018
Salesforce web page

USA needs law 'a lot like GDPR' – says Salesforce supremo Marc Benioff

Salesforce CEO Marc Benioff thinks America needs “a national privacy law … that probably looks a lot like GDPR.” “This is going to help our industry,” he said of Europe's new privacy rules on a conference call detailing Salesforce's Q1 2019 financial results. “It's going to set the guardrails around trust, around safety. It's …
Simon Sharwood, 30 May 2018

Oracle-botherer Rimini Street cuddles up to Salesforce

Oracle third-party support slinger Rimini Street has added Salesforce to its portfolio, which isn't going to ease any tension that still exists with Larry Ellison's lot following a protracted court battle. Las Vegas-based Rimini will offer support for Salesforce Sales Cloud and Service Cloud, adding to existing maintenance …
Rebecca Hill, 11 May 2018
A child unhappy with her cash stash

Nothing more stubborn than a MuleSoft shareholder: Biz sued for taking 'low ball' Salesforce buyout bid

A MuleSoft shareholder is suing the dev tools specialist, alleging the biz took a lowball offer when it was gobbled up by Salesforce. A complaint [PDF] submitted to a northern California US district court today accuses both MuleSoft and Salesforce, along with a handful of MuleSoft execs, of violating American securities law by …
Shaun Nichols, 6 Apr 2018
Old dashboard, photo by Mark Whitehorn

Take the dashboard too literally and your brains might end up all over it

UIs with buttons and sliders existed for years as a means of putting a slick gloss on the data jungle that is Excel. But Salesforce provided the breakthrough in presenting complex business data with the metaphor of the dashboard. This put complex data wrangling in the hands of those otherwise lacking the intermediary skills of …
Mark Whitehorn, 28 Mar 2018
Salesforce Mulesoft acquisition logo mashup fun

Salesforce saddles itself with MuleSoft for $6.5bn

Salesforce has decided to buy API-farmer MuleSoft for a cool US$6.5bn – about a billion bucks above the latter company’s market capitalisation. Mulesoft offers a cloudy integration platform that lets you discover APIs, then connect them to other APIs. The platform promises just about any-to-any integration to let data flow …
Simon Sharwood, 21 Mar 2018
Salesforce Logo

Salesforce courts the great un-CRMed with 'Essentials'

Salesforce has flicked the On switch for two new apps in its "Essentials" range, the cut-down and cut-price version of its SaaS platform launched last November. At launch, Salesforce offered only Sales Cloud Lightning, its CRM and marketing automation tool as an "Essential". Now the company has added Sales Cloud Essentials …
Simon Sharwood, 14 Mar 2018

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