Articles about post office

Take a bow, TalkTalk, Post Office, Vodafone! You win most-whinged-about telcos award

TalkTalk, Post Office and Vodafone were the most-complained-about telecoms service providers in the UK between July and September 2017, according to an Ofcom report released today. The British communications regulator's numbers are based on complaints to the six or seven largest players in each sector, which together make up …
Richard Priday, 19 Jan 2018
letters stuffed in a mailbox. Photo by SHutterstock

Post Office puts stamp on ISP minnow Fuel

The Post Office has today completed its acquisition of ISP Fuel Broadband, adding 60,000 customers to its UK network. Prior to the migration, Blighty's Post Office had about 460,000 telecoms customers. ISP Review has reported that 180,000 of those are broadband subscribers. It did not disclose how much cash was splashed on the …
Kat Hall, 2 Aug 2017

Forensic accountants appointed to pore over Post Office IT scandal

The UK's Criminal Cases Review Commission has confirmed that it has appointed a firm of forensic accountants to assist its investigation into whether sub-postmasters were wrongfully prosecuted due to issues affecting the Post Office's Horizon IT system. The CCRC is investigating 27 similar cases in which sub-postmasters allege …

Subpostmasters prepare to fight Post Office over wrongful theft and false accounting accusations

Over 1,000 subpostmasters whom the Post Office accused of dipping into the tills — wrongly, many complained, citing problems affecting the Post Office's Horizon IT system — could be set to join a group litigation order to clear their names. According to the legal firm Freeths, which is leading the action, hundreds of affected …
image from shutterstock_148618127

IT glitch causes 'nationwide' Post Office outage

An IT glitch at the Post Office has caused a "nationwide problem" leaving thousands of customers unable to pay bills, post packages or collect benefits this morning. The Post Office apologised on Twitter for the inconvenience caused by issues with counter services at some branches this morning, saying they had now been …
Kat Hall, 9 May 2016
array of front doors (doorswarehouse.co.uk)

Irish kids get first-person view of 1916 uprising... via Minecraft

Irish schoolchildren will no longer have to experience the Republic’s blood and fire birth through grainy black-and-white pics and film reels - they can experience it through the full colour lumpenly pixelated reality of Minecraft instead. The Mindrising project is providing teaching materials to help Irish teachers, and other …
Joe Fay, 9 Feb 2016
image from shutterstock_148618127

Capita given early Order of the Boot from £500m Post Office deal

Capita has been booted off a £500m deal with Fujitsu to supply a broadband network to the Post Office, following reports of underperformance by the outsourcer. In 2012 the Post Office signed up Fujitsu for the five year deal to provide its "next-generation network (NGN) broadband experience combined with enhanced customer care …
Kat Hall, 26 Oct 2015
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Post Office launches mobe service for aged greybeards

The Post Office has launched its own mobile phone service. The organisation plays hard on the value for money that its new pre-pay tariffs offer, but in practice the market is so competitive it’s hard to make that stand up. While the headline prices are cheaper, many rivals – notably Tesco Mobile – offer top-up bonuses, which …
Simon Rockman, 22 Jun 2015
Man writing a letter

Post Office denies IT blunders led to criminal charges against posties

The Post Office has refuted a report which concluded that its Horizon IT system was responsible for accounting cockups that led to sub-postmasters being prosecuted for stealing from their tills. Forensic accountancy group Second Sight was appointed in 2012 by the Post Office — at the request of MPs — to conduct an independent …
image from shutterstock_148618127

Brightstar deal means Post Office mobile network could be a thing

The Post Office is ramping up its plans to become a virtual mobile phone network, with hardware distributor Brightstar being appointed to handle logistics for SIMs and phones. The deal between the Post Office and EE to provide an MVNO, a virtual network with the Post Office brand, was revealed in 2012 when a Request for …
Simon Rockman, 26 Jan 2015
Cell tower, view from below. Image by Shutterstock.com

Then there were 3: Another UK mobile network borged ...

Analysis Telefonica has sold O2 to Three big-daddy Hutchison Whampoa for £10bn - and it pretty much had to. Here's why. Telefonica had shown its hand in trying to flog its O2 biz to BT, revealing that it wasn’t interested keeping the brand; Telefonica smacks of never really having its heart in the venture. With BT buying EE, and …
Simon Rockman, 23 Jan 2015

Post Office: Here's £100m, Computacenter. Now get us up to date, for pity's sake

Services-based reseller Computacenter has bagged a £100m project to refresh and manage tens of thousands of PCs for the Post Office, in line with the customer’s aim to drag itself into the 21st century. The four-year End User Computing Tower involves CC buying, configuring, installing and maintaining more than 30,000 devices …
Paul Kunert, 8 Dec 2014
The MSN Santa (unconfirmed)

Amazon’s Christmas queuing bonanza!

Amazon is giving the Royal Mail a leg up this Christmas by agreeing to allow folks to pick up parcels at their local post office. Just a few weeks ago, the Royal Mail said that its parcel business was being hit hard by rivals such as Amazon, and it expected more of the same over the holiday season. Now the mega-etailer has …
The Register breaking news

Verizon, Experian and pals bag £25m to inspect Brits' identities for UK gov

The first private companies to win UK government contracts to verify Brits' identities online have been named. And PayPal is absent from the list despite being in the running for a slice of the £25m pot of public cash. Credit agency Experian, the Post Office, Brit upstart Mydex, Verizon and crypto biz Digidentity have now …
Kelly Fiveash, 3 Sep 2013
Picard Facepalm

UK Post Office admits false accusations after computer system cockup

The Post Office has admitted that it may have wrongly prosecuted sub–post office officials after its computer payment system overcharged some branches. The Horizon system handles all payment processing with the Post Office's 11,500 contractors who run sub–post offices throughout the country. Over 100 have registered complaints …
Iain Thomson, 9 Jul 2013
top of the bt tower

BT Tower is just a relic? Wrong: It relays 18,000hrs of telly daily

Geek's Guide to Britain The Post Office Tower in London, adorned with microwave dishes and resembling a gigantic Star Trek gadget, symbolised the UK's white heat for technology in the 1960s. The tower in 2009 before the dishes were removed (Credit: David Castor) In an era of transistor radios as a fashion accessory, the space race, and the …
Joe Fay, 21 May 2013
The Register breaking news

New I-hate-my-neighbour stickers to protect Brits' packages

From Monday the Post Office will deliver letters and parcels to the house next door if you're out - and hand out new "don't trust the people next door" stickers that will tell you at a glance what type of neighbourhood you're living in. The Post Office asked for permission for surrogate deliveries back in July, and following a …
Bill Ray, 27 Sep 2012
The Register breaking news

Can neighbours grab your sensitive package, asks Post Office

The Post Office has asked for permission to drop parcels and recorded delivery letters with a neighbour, so Ofcom wants to know if you're OK with that. Trials of deliver-to-neighbour started last summer and apparently went very well, so the regulator is considering allowing the postie to leave packages with a neighbour unless …
Bill Ray, 11 Jul 2012

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