Articles about outages

FCC paddling

Telco forgot to renew its web domain, broke deaf folks' video calls – now gets a $3m paddlin'

A US telco will cough up $3m after a web domain screwup caused it to drop potentially emergency and other essential video calls from deaf and hearing-impaired people. Sorenson Communications in Utah will pay America's comms watchdog, the FCC, a $252,000 fine as a result of the blunder. It will also reimburse $2.7m to the …
Shaun Nichols, 29 Sep 2017
Lifeguard on the beach

Fujitsu Australia cloud outage leaves lifeguards' members exposed

Fujitsu's Australian limb is saying nothing of substance about the outage that last week saw users advised of likely data loss. A company spokesperson today sent The Register the following comment: “Our first priority has been to ensure the restoration of services. We are conducting a thorough review of the cause of the issue …
Simon Sharwood, 29 Aug 2017

Fujitsu's Australian cloud suffers storage crash, outage

Fujitsu Australia has confirmed that its data centre in the Australian suburb of Homebush has experienced an outage. “A storage array in Fujitsu’s Homebush data centre became unavailable at 9.24PM on Saturday night and has affected services to customers,” a spokesperson told The Register. “We are treating this matter as a …
Simon Sharwood, 21 Aug 2017
Office 365, photo by dennizn via Shutterstock

Well this is awkward. As Microsoft was bragging about Office at Build, Office 365 went down

Build Microsoft scrambled to get its Office 365 service back online after the cloud productivity suite was hit with a mid-day outage. Loads of people reported that, at around 1245 PT, access to the service went out. Microsoft confirmed shortly after it was having problems, and said it was looking into the matter. Subscribers in New …
Shaun Nichols, 10 May 2017

$310m AWS S3-izure: Why everyone put their eggs in one region

Analysis With Amazon now recovered from a four-hour outage that brought a large portion of the internet to a grinding halt, analysts are looking back to see what lessons companies can learn from the ordeal. The system breakdown – or as AWS put it, "increased error rates" – knocked out a single region of the AWS S3 storage service on …
Shaun Nichols, 2 Mar 2017
Parliament House Canberra

HPE SAN causes four-day outage at Australian Tax Office

Updated HPE's crack repair squad has laboured for over four days to replace kit at Australia's Taxation Office, with no guarantee that the Office's online services would be back online come Monday. HPE and the Australian Taxation Office's (ATO's) troubles started in mid-December 2016, when some ATO services went offline The ATO named …

Plusnet? More like Plus-naught: Mobile data on the fritz for days for some unlucky punters

Updated Plusnet Mobile subscribers say their smartphones have been unable to reach the internet via the cellular network for several days. Affected punters tell us they just can't get their mobile handsets to connect to the web via the Plusnet cellular network. Plusnet Mobile, launched in November, piggybacks on BT's EE network. "A …
Shaun Nichols, 11 Jan 2017

Microsoft refuses to join the Zero Outage brigade, Google and AWS keep mum

Microsoft snubbed an invitation to join a brigade of tech titans that linked arms to work on minimising network crashes that can cripple cloud service availability. The Zero Outage initiative was launched in November by founding members HPE, Cisco, Brocade, HDS, Dell EMC, Fortinet, Juniper, NetApp, SAP, SUSE, T-Systems and IBM …
Paul Kunert, 2 Dec 2016
shutterstock_192561857-cat-

Hangouts flameout bringing the Google blame out

Google says it has now resolved the issues that caused its Hangouts meeting service to go down earlier today. A notice posted to the Hangouts Status Page says that as of 11:30am US Pacific time, the problems that had left some users unable to connect to the service were resolved. This after Google spent much of the morning …
Shaun Nichols, 26 Oct 2016

Never explain, never apologize: Microsoft silent on Outlook.com email server grief

A tweak to Microsoft's Outlook.com cloud service has blocked a good number of people from accessing their messages. Specifically, the baffling and unannounced change affects Outlook.com users with connected accounts: these are email accounts hosted on third-party servers (such as a company's private server or an ISP's mail …
Shaun Nichols, 6 Oct 2016
Woman frustrated while trying to make mobile phone call... Photo via Shutterstock

Level3 switch config blunder blamed for US-wide VoIP blackout

Updated Backbone provider Level3 says an outage that knocked out VoIP service for much of the US Tuesday morning was the result of improperly configured equipment. It seems the outage, which smashed call services offline for much of the country, was not the result of any fiber cuts or facility damage, but rather some classic bad …
Shaun Nichols, 5 Oct 2016
A broken phone

Level 3 goes to Level 0 for American VoIP peeps

Backbone carrier Level 3 says it is investigating the cause of an outage that took out its services in North America. A spokesperson for the network provider told El Reg that the issue was resolved by 8:30am US Pacific time. The problems largely affected Level 3 VoIP and phone services in the East Coast and Midwest regions. A …
Shaun Nichols, 4 Oct 2016
Defeated-looking young man puts his head against table in front of laptop and pile of papers in conference room. Pic via Shutterstock

Yahoo! Mail! down?! Great! timing! as! more! US! senators! dogpile! hacked! web! giant!

Yahoo!'s embattled mail service was dealt another blow Tuesday when an outage hit users worldwide. Data from outage monitors DownDetector and Outage.Report back up multiple reports from users that the service was knocked offline for a period of time earlier this morning US time, or afternoon for those in Europe. Y mientras el …
Shaun Nichols, 27 Sep 2016
Koala on a rocket

Azure Sydney in eight-hour wobble thanks to 'networking issue'

Azure's Australia East region, located in Sydney, experienced nearly eight hours of degraded performance thanks to what Microsoft is calling “an ongoing Networking issue.” Microsoft's incident report says “Between 19:10 UTC on 20 Sep, 2016 and 02;45 UTC on 21 Sep, 2016, some Azure Services in Australia East region may have …
Simon Sharwood, 21 Sep 2016
Zen garden

Zen loses its chill: UK biz ISP falls offline for four hours and counting

Updated Beloved business-friendly ISP Zen has been suffering an outage for more than four hours today in the UK – and the carrier has no timetable for when service will be restored. A Zen status notice said that many of its business and residential customers are unable to connect to its network from mid-afternoon, UK time, due to what …
Shaun Nichols, 25 Jul 2016
Angry businesswoman shouting on phone in office. Image via Shutterstock

Using Comcast biz phones? Hope you liked your afternoon off

Comcast says it is still investigating the cause of outages that killed its business phone service in the US on Tuesday. Reports of problems with the phone service began around midday, and the American telecom giant said that as of approximately 2:30pm Pacific time it was still trying to figure out why those on its small …
Shaun Nichols, 12 Jul 2016
Pull the plug

NRA guns down 38,000 Surge.sh sites in anti-parody spray-and-pray

Updated Web publisher Surge.sh blames a single trademark-infringement complaint for stripping more than 38,000 websites from the internet. Surge offers webspace and tools for creating sites, and uses New York-based DigitalOcean to run the underlying server that powers its hosted websites. Surge said DigitalOcean pulled the plug on its …
Shaun Nichols, 30 Jun 2016
Australia map and flag pwned theme

AWS blames 'latent bug' for prolonging Sydney EC2 outage

Amazon Web Services has explained the extended outage its Sydney services suffered last weekend, attributing downtime to a combination of power problems and a “latent bug in our instance management software”. Sydney recorded over 150mm of rain on last weekend. On Sunday the 5th the city copped 93 mm alone, plus winds gusting …
Darren Pauli, 9 Jun 2016

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