Articles about online banking

TSB bank in a UK high street

Test Systems Better, IBM tells UK IT meltdown bank TSB

Updated A report into the IT meltdown at TSB has suggested the British bank did not carry out rigorous enough testing and that the problems went beyond previously reported middleware issues. The chaos at the bank, a subsidiary of the Spanish Sabadell Group, saw many customers unable to access services for a week at the end of April …
Rebecca Hill, 21 Jun 2018
Confused/annoyed looking man looks irritated during outage. Photo via Shutterstock

Nationwide’s online banking goes down again

Nationwide UK customers have been unable to see payments on their online banking systems since this morning, in the latest in a string of digital glitches at the bank. According to Downdetector, Nationwide customers have been reporting problems with internet banking since 8.37am this morning (July 24), following a day of …
Rebecca Hill, 24 Jul 2017

If NatWest texts you about online banking fraud, don't click the link

British customers of the NatWest bank should be on their guard against a particularly convincing SMS-based phishing scam, Action Fraud warns. The spoofed texts being sent out by fraudsters “could catch you out if it appears in an existing message thread,” the UK's national fraud & cyber reporting centre advised on Wednesday. …
John Leyden, 4 Mar 2016
Broken piggy bank with coins surrounding it. Image via Shutterstock

HSBC COO ‘profoundly apologises’ for online outage

Updated HSBC has pushed forward its chief operating officer to "profoundly apologise" for the online outage that began on Monday morning and which is continuing to cause havoc for millions of internet banking customers. The bank's online banking for personal accounts continues to be out of action, with business banking running at a " …
Kat Hall, 5 Jan 2016
purple rotary phone

Day 2: Millions of HSBC customers still locked out of online banking

Potentially millions of customers are still unable to access their HSBC accounts online, with the service outage now in its second day. As The Register reported yesterday, the problems occurred at 8am Monday (4 January). The bank has ruled out a DDoS attack as the cause, but has not elaborated further. Business Banking …
Kat Hall, 5 Jan 2016
Angry-looking woman croses her arms and glares. Pic by Shutterstock

HSBC online customers still in the cold after hours-long lockout

Updated HSBC has apologised for an online banking outage which left customers unable to access their accounts. In a tweet, the company said: "We are working hard to fix the issue with our Online & Mobile Banking service. Follow us for further updates. Sorry for any inconvenience." The problem appears to have started this morning with …
Kat Hall, 4 Jan 2016
China Dell fire - image courtesy HiPDA

Halifax's '24/7' online banking service is down YET AGAIN

Updated The Halifax's online banking systems, advertised as being available 24/7, 365 days a year, are down for the fourth time in four weeks. A spokesperson for the Halifax, when contacted by The Register to ask about the downage, said: "We've just found out, can we ring you back?" While we waited for them to say something useful, …
Angry old man

Your gran and her cronies are 'embracing online banking' – study

Online banking has seen a boom among the older generation, with nearly 2.3 million aged between 70 and over 100 years old now using internet banking, according to figures compiled by the British Bankers’ Association (BBA). The BBA said more than 450,000 customers over the age of 60 are using banking apps on smart phones, iPads …
OUT-LAW.COM, 29 Jan 2015

UK banks ill-prepared for return of the rabid POODLE

The latest evolution of a high-profile security flaw potentially exposes UK banks' web site traffic to eavesdropping. The POODLE (Padding Oracle On Downgraded Legacy Encryption) security flaw first surfaced in October and was thought to affect only the obsolete - but still widely used - Secure Sockets Layer (SSL) 3.0 crypto …
John Leyden, 15 Dec 2014
Monty Python's singing Vikings

Oi, bank manager. Only you've got my email address - where're these TROJANS coming from?

Santander customers are continuing to complain about receiving trojans and other junk to email addresses exclusively used with the bank. The reports began last month, prompting promises of an investigation by Santander. It's still unclear whether email addresses leaked from the bank or one of its affiliates. Independent …
John Leyden, 19 Dec 2013

Barclays Online OFFLINE: UK bank site, mobile app go titsup for the evening

Barclays' online banking service in the UK appears to have fallen over on Monday evening, leaving fuming customers unable to access their accounts. Punters are complaining they cannot log into the website, nor use the bank's multiplatform mobile app. Right now, the site greets visitors with the message: "5 - Sorry - Barclays …
Chris Williams, 18 Nov 2013

Natwest biz banking service goes titsup overnight

Natwest's business banking site Bankline went down last night after undergoing "maintenance" for a little longer than expected. The service that helps businesses manage their finances bobbed back up circa 10.20am this morning. The consumer facing side of the site displayed this message: Natwest bankline error, credit …
Anna Leach, 23 Oct 2012
The Register breaking news

Santander downplays risk of 'personal data-stuffed' cookies

The Spanish banking giant Santander has downplayed growing concerns over its alleged inclusion of "sensitive data" in its cookies. The bank did not deny including personal data in cookies. In a post on widely read security mailing list Full Disclosure, an anonymous contributor details a number of alleged problems on Santander …
John Leyden, 16 Oct 2012
The Register breaking news

RBS customers still suffering tech issues at Virgin One Account

Customers of the Virgin One Account's online bank service may be shocked to see that they have paid all their bills twice this month. But they shouldn't worry say RBS group - owners of the One Account brand - bank balances are still correct and the transactions are just showing up duplicate on online statements. A notice on …
Anna Leach, 3 Jul 2012

Barclays Online Offline again

Barclays Online banking has suffered its second weekday working-hours outage in a matter of days, offering only intermittent service for most of this morning according to Register readers and throwing a complete double-six at lunchtime today. "Live Help" folk on the Barclays site noted that: "We are aware that our online …
Team Register, 25 May 2012
The Register breaking news

Barclays online banking falls over in outage riddle

The Barclays online banking website has been offline since about 8am BST this morning for reasons unknown. A spokesperson for the bank said that the issue was "still being investigated", and they didn't know yet what had caused the site to fall over, but none of their other computer systems are affected. The site is telling …
fingers pointing at man

Lloyds TSB online banking, ATMs titsup in server crash

Lloyds TSB's online banking and cash machines went down this morning due to network server cutting out, the Register has been told. "The whole network server stopped running between 9 and 10.30am" a branch worker told us. Reports from readers and a test in the office showed that though the Lloyds website has been up and …
Anna Leach, 15 Dec 2011
The Register breaking news

Metro Bank in schoolboy email error snafu

Metro Bank, the newly established UK retail bank, has irked its customers with a schoolboy email error. The latest marketing missive from the bank was sent using all the email addresses in to To: field instead of using the bcc (blind carbon copy) field. In the process, the bank disclosed the email addresses of around 1,200 …
John Leyden, 14 Jun 2011

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