Articles about on-call

A man holds in his poo while looking at the toilet

Powerful forces, bodily fluids – it's all in a day's work

On Call It’s Friday at long last and that means it’s time for On Call, our regular trip down readers’ memory lanes. But for a bit of a change, this week we’ve got two tales of tech support head-scratchers, where the problem involved thinking outside the box. First we have Patrick, who told us about an incident that happened during …
Rebecca Hill, 12 Oct 2018
Button image via Shutterstock

Convenient switch hides an inconvenient truth

On-Call Welcome once more to On-Call, your weekly dose of tech support head-scratchers sent in by Reg readers. In this story, we meet “Marvin”, who tells us that, some years ago, the US brokerage firm he was working for decided to spruce up one of its rooms. The room in question was the classroom, used for all-hands daily briefings …
Rebecca Hill, 5 Oct 2018
Electric spark jump between silver wire isolated

Attempt to clean up tech area has shocking effect on kit

On Call Hello, Friday, El Reg’s old friend. We’ve come to talk with you again… because the vision that has softly crept in must be the latest instalment of On-Call. This week, our reader’s tale of tech support conundrums solved is a real shocker – so without further ado, let's meet “Gerald”. He takes us back a couple of decades to …
Rebecca Hill, 28 Sep 2018
staffer props head on pile of books as he clicks a mouse and fights sleep

Spent your week box-ticking? It can't be as bad as the folk at this firm

On-Call Friday has rolled around, regular as clockwork, and we celebrate the end of the week in the time-honoured way: On-Call, our regular column for techies to vent about frustrations from days gone by. This week we meet “Chuck”, who – unlike most of our featured readers – wasn’t tasked with fixing this particular problem… because …
Rebecca Hill, 21 Sep 2018

A basement of broken kit, zero budget – now get the team running

On Call Friday is here again, bringing with it the ferreting for loose change to pay the beer bill – and, of course, On Call, our weekly column in which readers tell us how they dealt with a tech support drama. This week, we meet "Hugh", whose tale of "make do and mend" landed in some rather hot water. Hugh worked at a major non- …
Rebecca Hill, 14 Sep 2018
A male hand scrubs a floor

A flash of inspiration sees techie get dirty to fix hospital's woes

On-Call The end of the week is upon us, which of course means another instalment of On Call, El Reg’s column where our dear readers share their tech support crises. And this time, we hear from “Barry”, who ignored some sage career advice not to follow his teenage heart into electronics “because it was a hobby”. Instead, he started …
Rebecca Hill, 7 Sep 2018
Angry woman screams at Drive Thru machine

Fast food, slow user – techie tears hair out over crashed drive-thru till

On Call Welcome once more to On Call, where Reg readers share the tech support moments that really made their eyes roll. This week, meet “Ronald”, who has had a range of in-house and outsourced IT jobs in his career but wrote in to tell us about his work for a famous fast food company. “I worked the night shift dealing with the joys …
Rebecca Hill, 31 Aug 2018
magic wand over hat magician

Abracadabra! Tales of unexpected sysadmagic and dabbling in dark arts

On-Call Congratulations, Reg readers – you've made it through the week, and those of you in England and Wales are now headed into a three-day weekend. To celebrate, we've got a bumper edition of our weekly On-Call column of tech support crises. This time, it's a selection of tales from sysadmins who looked to the "dark arts" to fix …
Rebecca Hill, 24 Aug 2018

Boss regrets pointing finger at chilled out techie who finished upgrade early

On-Call Friday is upon us once more, which can mean only one thing: it’s time for On Call, our weekly instalment of Reg readers’ tech support frustrations. This week, “Luca” tells us how his hopes of a chilled-out Friday – and possibly plans to kick back reading this very column – evaporated in the face of an angry boss. At the time …
Rebecca Hill, 17 Aug 2018
smoky backdrop emergency corridor

Phased out: IT architect plugs hole in clean-freak admin's wiring design

On-Call Welcome again to On-Call, El Reg's weekly column that offers readers the chance to vent about their co-workers' ineptitude. This week, meet "Oscar", who tells us about the time he had to clean up after an overly tidy sysadmin. At the time, he was working as a consultant and IT architect for a government customer that was …
Rebecca Hill, 10 Aug 2018
A man holds his heart, looks honest

Grad sends warning to manager: Be nice to our kit and it'll be nice to you

On-Call Friday has come around once more, which means we at El Reg get to regale you, dear reader, with tech support tales of the great and good in our weekly On-Call column. This time, we travel back to the start of the decade with “Mike”, then a fresh-faced grad holding a keen belief in good manners, and a taste for the mischievous …
Rebecca Hill, 3 Aug 2018
businessman shrugging - illustration via shutterstock

Sysadmin trained his offshore replacements, sat back, watched ex-employer's world burn

On-Call Why look at the calendar – it's Friday! Which can mean only one thing, namely the return of On-Call, your weekly instalment of tech support drama from El Reg's dear readers. This week, "Luke" tells us of the time he was able to wallow in schadenfreude after being laid off in favour of outsourced tech support. Luke's story …
Rebecca Hill, 27 Jul 2018
Kick me

Boss helped sysadmin take down horrible client with swift kick to the nether regions

On-Call Welcome once more to On-Call, in which Register readers share their stories of silly tech support incidents. This week meet “Jay” who told us that “Long ago, in a career far away, I worked in Field Service for Wang Laboratories in the Philadelphia, PA, area.” Among the products that Jay tended was the model 702 plotter. Jay …
Simon Sharwood, 20 Jul 2018
handcuffs

Tech support chap given no training or briefing before jobs, which is why he was arrested

On-Call Welcome once more to On-Call, the column The Register squeezes in before the weekend so you can revel in a fellow reader’s tales of tech support terror. This week meet “Zac” who told us the story of how “When I started as a computer engineer for a now defunct manufacturer everything was learned on the job (in the 'field …
Simon Sharwood, 13 Jul 2018
Three finger salute

Sysadmin cracked military PC’s security by reading the manual

On-Call Welcome once more to On-Call, The Register’s attempt to make Fridays tolerable by bringing you fellow readers’ tales of terrifying tech support jobs they somehow survived. This week, meet “Guy”, who told On-Call he grew up in the golden age of the microcomputer, meaning that by the time he joined his local Army National Guard …

Drug cops stopped techie's upgrade to question him for hours. About everything

On-Call Welcome once more to On-Call, The Register’s Friday foolishness in which readers recount tales of tech support jobs that went pear-shaped. This week, meet “Harry” who wrote to tell us of a job he was asked to do in the early 1980s. Harry was just 19 years of age at the time and tells us he was “pony-tailed and headband- …
Simon Sharwood, 29 Jun 2018

Trainee techie ran away and hid after screwing up a job, literally

On-Call Thank the Valar it’s Friday, because that means the weekend beckons and a new instalment of On-Call, The Register’s weekly reader-contributed tale of tech support tangles. This week meet “Theo” who offered us a story of a techie colleague who was put in charge of a trainee as they worked together on the “second fixing” a large …
Simon Sharwood, 22 Jun 2018
PS2 Mouse

User spent 20 minutes trying to move mouse cursor, without success

On-Call Welcome again to On-Call, in which The Register brings you readers’ tales of tech support traumas. This week, meet “Wanda”, who found herself called upon to some citizen sysadminnery when shopping. Wanda’s story started with a broken mobile phone and a desire to replace it. Said desire took her into a retail outlet where a …
Simon Sharwood, 15 Jun 2018

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