Articles about on-call

Upside down user

Software update turned my display and mouse upside-down, says user

On-Call Welcome again to On-Call, The Register's weekly wander through readers' recollections of tech support traumas. This week, meet “Alan” who once had a gig as “both sysadmin and developer in charge of an image analysis system linked to microscopes for analysis of bacteria in a University hospital.” “These systems consisted of a …
Simon Sharwood, 13 Oct 2017

Support team discovers 'official' vendor paper doesn't rob you blind

On-Call Hello, Friday. And hello, therefore, another instalment of On-Call, The Register's week-ending reader-contributed tales of support jobs that occasionally work out for the best. This week, meet “Ben”, who told us that “In the early 'noughts I worked for a large tape/disk vendor.” In his early training some of the tape support …
Stuck in an elevator

Vibrating walls shafted servers at a time the SUN couldn't shine

On-Call If it's Friday – and absent some weird time/space slippage we're pretty sure that's the case – that means it is time for another instalment of On‑Call, The Register's Friday column in which readers recount their stories of the ups and downs of doing tech support. This week, meet “Rick”, who told us he spent the late 1990s “ …
Simon Sharwood, 29 Sep 2017
David Caruso as famously sunglasses-lowering cheeseball crime scene investigator Horatio Crane in CSI: Miami. Photo copyright CBS

Sysadmin tells user CSI-style password guessing never w– wait WTF?! It's 'PASSWORD1'!

On-Call Can you feel it? The weekend's just over the horizon, so it's time for On-Call, The Register's Friday column in which we share readers' tales of literally incredible jobs that produced improbable feats of sysadminnery. This week, meet “Ron” who told us he used to work for a government agency and sent us a story about how, on “ …
Simon Sharwood, 22 Sep 2017
Identical twins in pink and blue suits

User worked with wrong app for two weeks, then complained to IT that data had gone missing

ON-CALL Welcome again to On-Call, the Friday feature in which we help Reg readers to recount times when they were asked to fix problems that should never have happened. This week, meet “Terrence” who told us about his time working as a sysadmin for local government. “My main area of work was the system used for revenues and benefits …
Simon Sharwood, 15 Sep 2017
Open window

User demanded PC be moved to move to a sunny desk – because it needed Windows

On-Call Welcome agin to On-Call, The Register's weekly column in which we share readers' stories of being asked to achieve the improbable, by people who are impossible. This week, meet “Richard”, who wrote to share a story from his time working at a healthcare provider at which he “received a call from someone who was demanding that …
happy_woman_at_desk

User thanked IT department for fast new server, but it had never left its box

On-Call Welcome again to On-Call, The Register's Friday frolic through readers' memories of jobs that turned into oddities. This week, meet “Colin”, a former IT manager who was once asked to visit his marketing veep to sort out a laptop deemed “too slow”. The veep noted that Colin arrived to do the job at lunchtime and was polite …
Speakerphone

Bombastic boss gave insane instructions to sensible sysadmin, with client on speakerphone

On-Call Hey, hey, it's Friday! Which means weekend frolics aren't far away once you get through this edition of On-Call, The Register's weekly reader-contributed tales of workplace woe. This week, meet “Craig,” who shared a story of working for a small IT services company that hired a new “team leader”. Craig used italics because …
Simon Sharwood, 25 Aug 2017
Email rejected

Linux-loving lecturer 'lost' email, was actually confused by Outlook

On-Call Friday means a few things at El Reg: a new BOFH. A couple of beers. And another instalment of On-Call, our weekly column in which we take reader-contributed tales of being asked to do horrible things for horrible people, scrub them up and hope you click. This week, meet “Newt” who a dozen or more years ago worked at a College …
Simon Sharwood, 18 Aug 2017
Whack-a-mole

Hell desk to user: 'I know you're wrong. I wrote the software. And the protocol it runs on'

On-Call Another weekend beckons, which means another edition of On-Call, The Register's weekly reader-contributed story of dirty jobs, done dirt cheap. This week, meet “Bob” who in the early days of the Internet staffed a help desk that among other things took calls from users of the Gopher distributed file system. Bob framed his …
Simon Sharwood, 11 Aug 2017
Black and white television with white noise

Four techies flummoxed for hours by flickering 'E' on monitor

On-Call Salutations dear readers, and congratulations on reaching the last working day of the week, on which The Register runs On-Call, our reader-contributed tales of gigs that get you giggling. This week, meet “Sonny”, who told us of his first job as a System Engineer with a local IBM PC reseller, in the early 1980s. Or as Sonny …
Kick me

Sysadmin jeered in staff cafeteria as he climbed ladder to fix PC

On-Call The end of the week is nigh and to ease your passage into the next phase of existence – the blessed weekend - El Reg brings you On-Call, our Friday column chronicling readers’ stories of jobs with strange beginnings and sticky endings. This week, meet “Tom” who “back in the halcyon days of Windows for Workgroups” found himself …
Simon Sharwood, 28 Jul 2017
Pizza and beer - friends forever

User filed fake trouble tickets to take helpful sysadmin to lunches

On-Call Hey, hey, it's Friday! Which means frolicsome weekend fun is just a day away … if you can survive work and this week's instalment of On-Call, The Register's weekly column in which we recount readers' stories of jobs gone weird. This week, meet “Wayne”, who has an different sort of story because – unusually for On-Call - it …
Simon Sharwood, 21 Jul 2017
Man browses his tablet and ignores the beach. Photo by shutterstock

User left unable to type passwords after 'tropical island stress therapy'

On-call Last Friday your correspondent snorkeled on a tropical island, but this Friday it's time for another edition of On-Call, our weekly column in which we recount readers' tales of being forced to take on tricky jobs for tricky people. And this week reader “Mal” brings us a story with a tropical island element, as he told us that …
Simon Sharwood, 14 Jul 2017
icicle

Sysadmin bloodied by icicle that overheated airport data centre

On-Call Why look at that: the calendar says “Friday” which means it's time for another edition of On-Call, The Register's weekly column in which we relate readers' recollections of being called out to fix nasty things under nastier circumstances. This week, meet “Alan” who “used to work for a rather large airport company in England …
underpants

Fresh cotton underpants fix series of mysterious mainframe crashes

On-Call Hello Friday! And hello, therefore, to On-Call, The Register's regular column in which readers explain how they were sent out into user-land to do odd things and returned triumphant, frustrated or smugly satisfied. This week, meet “Ben” who wrote to tell us that he once ran support for “a small mainframe manufacturer.” Among …
Simon Sharwood, 30 Jun 2017
Toilet with smiling loo paper

PC rebooted every time user flushed the toilet

On-Call Welcome yet again to On-Call, The Register's weekly column in which we take readers' tales of odd jobs in odd places, tart them up and present them to you as a bit of light relief on a Friday. This week, meet “Gary”, who once had a trouble ticket land on his desk stating that “the PC would reset every time the customer flushed …
Simon Sharwood, 23 Jun 2017
Pilot_oxygen_mask

Fighter pilot shot down laptops with a flick of his copper-plated wrist

On-Call Why hello there readers! It's Friday and that means it's time for another edition of On-Call, our weekly column in which your peers take centre stage by sharing tales of jobs gone wrong. This week, meet “Len” who tells us he used to work for Dell and was once summoned “to the middle of nowhere in Cumbria.” Perhaps Len could …
Simon Sharwood, 16 Jun 2017

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