Articles about ofcom

Brit regulator pats self on back over nuisance call reduction: It's just 4 billion now!

UK communications regulator Ofcom and the Information Commissioner’s Office have awarded themselves a pat on the back for reducing the amount of nuisance calls in the islands to a mere 3.9 billion last year. In an update on the joint action plan to tackle nuisance calls and texts, it said: “Ofcom’s latest estimate is that …
Kat Hall, 9 Feb 2018

Take a bow, TalkTalk, Post Office, Vodafone! You win most-whinged-about telcos award

TalkTalk, Post Office and Vodafone were the most-complained-about telecoms service providers in the UK between July and September 2017, according to an Ofcom report released today. The British communications regulator's numbers are based on complaints to the six or seven largest players in each sector, which together make up …
Richard Priday, 19 Jan 2018

Ofcom cracks on with spectrum auction rules, despite Three's legal challenge

UK comms regulator Ofcom is cracking ahead with plans for the forthcoming spectrum auction – despite further delays posed by Three's Court of Appeal challenge. The regulator had planned to hold the auction for the 2.3 and 3.4 GHz bands in autumn 2017, but it has been delayed by litigation brought by Three UK and BT/EE – the …
Kat Hall, 17 Jan 2018
Sir Philip Rutnam, permanent secretary of the Home Office

Why did top Home Office civil servant lobby Ofcom for obscure kit ban?

Comment Questions have been raised over the UK Home Office's most senior civil servant's involvement in the banning of GSM gateways – following botched redactions to freedom-of-information responses by Ofcom. When Ofcom – Blighty's comms regulator – first banned GSM gateways in 2003 the man who is now the Permanent Secretary of the …
Gareth Corfield, 15 Jan 2018
Hughes Products 1960s videophone concept

Ofcom sees off legal threat over 5G auction terms

Ofcom has seen off a legal challenge to its spectrum auction by BT's EE and Three today. UK mobe network Three launches legal challenge over spectrum auction READ MORE The action had been a response to the regulator's decision to set a limit on how much spectrum individual operators could buy – in order level the playing …
Kat Hall, 20 Dec 2017
A person crying over a breakup

Dump ur mobile provider via txt by 2019: LMFAO cu l8r

Mobile users will be able to divorce their providers by text within a single working day, thanks to new Ofcom rules announced today. In its announcement, the regulator said: "Consumers need to be able to switch providers easily to exercise choice and take advantage of competition in the communications sector." However, it …
Richard Priday, 19 Dec 2017

A million UK homes still get crappy broadband speeds, groans Ofcom

Just over a million premises in Blighty, or 4 per cent of properties, cannot get speeds of 10Mbps, according to a comprehensive report by regulator Ofcom. That figure has fallen from 1.6 million premises last year, according to the Connected Nations 2017 research (PDF). Not surprisingly, 17 per cent of rural premises are not …
Kat Hall, 15 Dec 2017

Voda customers given green light by Ofcom to ditch contracts

Thousands of Vodafone customers have been given the green light by UK comms watchdog Ofcom to ditch their contracts, after the mobile phone provider hiked international roaming fees to £5 per day. Earlier this year, Vodafone introduced a roaming charge for customers travelling in 60 countries outside of the EU. This means that …
Kat Hall, 14 Dec 2017

Someone tell Thorpe Lane in Suffolk their internet sucks – they're still loading the page

A street in Suffolk has been revealed as the slowest area in Blighty for broadband, where residents have to wait a painful eight hours to download just 45 minutes of telly. Average speeds on Thorpe Lane in Trimley St Martin are 0.68Mbps, 260 times slower than the fastest street, Benford Avenue in Motherwell, Scotland, which …
Kat Hall, 8 Dec 2017
Fibre

Ofcom proposes ways to stop BT undercutting broadband rivals

Ofcom wants to slap new measures on BT to prevent it from undercutting rivals investing in super and ultrafast broadband. The UK communications regulator today proposed a clause in its draft plans to address BT's "significant market power" aimed at preventing the former state monopoly from targeted discounting of its wholesale …
Kat Hall, 1 Dec 2017
Man stroking his chin deep in thought

Someone told Google to nuke links to mean reviews of disgraced telco True Telecom

Links to pages slating a telco slapped with multiple fines from UK regulators have been wiped from Google's search results after a claimant asked the search giant to chuck them down a sinkhole. Dartford-based phone and broadband provider True Telecom was this month fined £300,000 by Ofcom. And earlier this year the ICO, the …
Rebecca Hill, 23 Nov 2017

True Telecom busted by Ofcom for 'slamming', misselling and more

Ofcom handed down a £300,000 fine to business phone and broadband company True Telecom after concluding a year-long investigation yesterday. The watchdog decided that True Telecom broke four of its rules repeatedly in the period between 8 October 2015 and 26 October 2016. The Dartford-based company engaged in 24 counts of " …
Richard Priday, 17 Nov 2017

Automatic for the people: Telcos forced to pay for giving you crap services

Purveyors of crap broadband services could have to shell out £142m in compensation, under an automatic redress scheme due to be brought in by regulator Ofcom. Anyone suffering from slow repairs, missed appointments, or delayed installations to their broadband or landline services will have their accounts credited without …
Kat Hall, 10 Nov 2017
ViaSat2

Viasat: We're going to sue Ofcom over EU-wide airline Wi-Fi network

Comment Satellite broadband operator Viasat is telling the world it will sue UK comms watchgog Ofcom over recent changes to rival firm Inmarsat's licence allowing that company to build a vital part of a planned EU in-flight Wi-Fi network. "Inmarsat was not compliant with its licence," Rick Baldridge of Viasat told The Register last …
Gareth Corfield, 24 Oct 2017

He's no good for you! Ofcom wants to give folk powers to dump subpar broadband contracts

Ofcom has proposed forcing providers to disclose more accurate speed information at the point of sale and hand consumers the power to walk away if speeds fall below a guaranteed level, in a crackdown on service provision. Under the move, providers will have to 'fess up to the slowest speeds consumers are likely to receive at " …
Kat Hall, 6 Oct 2017
Hughes Products 1960s videophone concept

Ofcom head Sharon White slams 5G hold-up in spectrum auction

Head of Ofcom Sharon White has come out swinging against providers' legal challenges to its spectrum auction proposals – accusing them of derailing Britain’s “golden opportunity” to take a lead in 5G. Both Three and EE have launched separate judicial reviews against the UK comms watchdog over its forthcoming auction for the 2. …
Kat Hall, 2 Oct 2017

In a surprise to no one, BT and TalkTalk top Ofcom's whinge-list

BT and TalkTalk are the providers most moaned about, according to UK comms regulator Ofcom's quarterly whinge data between April and June – a result that will surprise no one. Ofcom receives 300 complaints a day for mobile, broadband, phone and paid TV services. Out of every 100,000 customers for fixed broadband services, BT …
Kat Hall, 27 Sep 2017
Nokia 3310 family - colourful retro-looking line-up

UK Home Office re-bans cheap call gateways because 'terrorism'

Security minister Ben Wallace has signed a direction banning commercial multi-user phone gateways in the UK over terrorism fears – barely a week after the only ever prosecution for operating one flopped following years of Kafkaesque wrangling. The direction to Ofcom (PDF, 1 page), made under section 5(3)(a) of the …
Gareth Corfield, 26 Sep 2017

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