Articles about ofcom

He's no good for you! Ofcom wants to give folk powers to dump subpar broadband contracts

Ofcom has proposed forcing providers to disclose more accurate speed information at the point of sale and hand consumers the power to walk away if speeds fall below a guaranteed level, in a crackdown on service provision. Under the move, providers will have to 'fess up to the slowest speeds consumers are likely to receive at " …
Kat Hall, 6 Oct 2017
Hughes Products 1960s videophone concept

Ofcom head Sharon White slams 5G hold-up in spectrum auction

Head of Ofcom Sharon White has come out swinging against providers' legal challenges to its spectrum auction proposals – accusing them of derailing Britain’s “golden opportunity” to take a lead in 5G. Both Three and EE have launched separate judicial reviews against the UK comms watchdog over its forthcoming auction for the 2. …
Kat Hall, 2 Oct 2017

In a surprise to no one, BT and TalkTalk top Ofcom's whinge-list

BT and TalkTalk are the providers most moaned about, according to UK comms regulator Ofcom's quarterly whinge data between April and June – a result that will surprise no one. Ofcom receives 300 complaints a day for mobile, broadband, phone and paid TV services. Out of every 100,000 customers for fixed broadband services, BT …
Kat Hall, 27 Sep 2017

UK Home Office re-bans cheap call gateways because 'terrorism'

Security minister Ben Wallace has signed a direction banning commercial multi-user phone gateways in the UK over terrorism fears – barely a week after the only ever prosecution for operating one flopped following years of Kafkaesque wrangling. The direction to Ofcom (PDF, 1 page), made under section 5(3)(a) of the …
Gareth Corfield, 26 Sep 2017
angry phone user

Ofcom to crack down on telcos' handling of nuisance callers

UK telecoms regulator Ofcom is to introduce a series of measures to clamp down on providers' handling of nuisance calls, billing accuracy, general complaints handling and support for vulnerable customers. The changes will come into force from October 1, 2018. Any breach of a general condition can result in a financial penalty …
Kat Hall, 19 Sep 2017
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Three challenges UK watchdog to a duel over mobile spectrum rules

Brit mobile operator Three has formally filed its legal challenge to cap the forthcoming spectrum auction at 37 per cent, prompting fears that extra 4G airwave capacity and the rollout of 5G could be delayed. Given the amount of noise Three has made in recent months about its intention to fight Ofcom in court, the filing comes …
Kat Hall, 5 Sep 2017
Rupert Murdoch pictured in 2014. Pic: Shutterstock

Er, Ofcom, please tell us more about Murdoch's £11.7bn Sky bid

The British government's Department of Digital, Culture, Media and Sport has written to Ofcom asking for extra input before Culture Secretary Karen Bradley decides whether to approve Rupert Murdoch's £11.7bn Sky buyout bid. The DDCMS went to the telecoms regulator "seeking further clarification in relation to representations …
Game of Thrones

Ofcom: Blighty has devolved into a nation of unwashed binge-streaming mole people

Online streaming has freed consumers from the tyranny of gawping at the crap telly other family members insist on watching, with one-third regularly sitting together in the same room to watch different programmes – according to a major report by Ofcom. Of the 2,356 surveyed, only 30 per cent said they sit together with family …
Kat Hall, 3 Aug 2017
Man looks at his mobile - mildly surprised or shocked about something. Photo by shutterstock

Thanks for U-turning on biz-killing ban, Ofcom – now cough up, say GSM gateway bods

A former GSM gateway operator is threatening to reactivate a £20m legal claim against Ofcom after the UK regulator's past policies killed his company, according to documents seen by The Register. The unnamed operator is asking the telecoms regulator to enter alternate dispute resolution rather than going straight into court …
Gareth Corfield, 18 Jul 2017
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Ofcom pops 37% spectrum cap on mobile providers' domes

Telecoms regulator Ofcom has capped the maximum amount of mobile spectrum a company can own at 37 per cent, ahead of its auction of mobile spectrum later this year. Later this year the regulator will flog licences to use 190 MHz of spectrum in two frequency bands, increasing the airwaves available for mobile devices by almost …
Kat Hall, 11 Jul 2017
Cell tower, view from below. Image by Shutterstock.com

GSM gateway ban U-turn casts doubt on 8-year prosecution in Blighty

The UK's communications watchdog Ofcom has overturned its ban on the use of GSM gateways (COMUGs) for overseas phone calls – leaving one of the longest prosecutions in modern English legal history hanging in the balance. The decision comes after a controversial public consultation exercise held earlier this year, in which The …
Gareth Corfield, 10 Jul 2017

Ofcom fines Three £1.9m over vulnerability in emergency call handling

Brit mobile operator Three has been fined £1.9m after an investigation by UK regulator Ofcom revealed its emergency call service handling was vulnerable to a single point of failure. Ofcom identified the vulnerability when investigating a separate fibre break outage on Three's network in October 2016, which resulted in a …
Kat Hall, 16 Jun 2017

Ur dumped lol: Folk may be able to leave mobile contracts via text

It's considered a cold way to end most relationships, but customers may soon be able to consciously uncouple from their mobile providers by simply sending a text. Ofcom's "text-to-switch" proposals today are intended to make it quicker and easier to switch from one mobile network provider to another. Under the plans, …
Kat Hall, 19 May 2017
Poster for the movie Cable Guy. Copyright:  Columbia Pictures Corporation,

Ofcom chisels away at BT Openreach's cold, dead hands

Ofcom has set out exactly how it plans to prise open BT's grip on the UK's telecoms infrastructure, in a move designed to make it easier for competing telcos to install fibre broadband connections. "Ofcom wants to ensure all providers can lay fibre in BT's ducts as easily as BT itself," said an Ofcom statement. "So we intend …
Gareth Corfield, 20 Apr 2017
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Ofcom pressuring BT to slash wholesale prices for superfast broadband

Ofcom could force BT's Openreach to slash the prices it charges rivals for access to its superfast broadband network under plans that could shave millions off consumer bills. With proposals published by the watchdog today intended to encourage "full-fibre" investment, Ofcom said it wants to cut the wholesale price that …
Kat Hall, 31 Mar 2017
"Bad dog": Owner wags finger at naughty bulldog

Ofcom wants automatic compensation for the people when ISPs fail

Ofcom has begun consulting on the UK government's desire to compensate consumers and SMEs when telco companies fail, as set out in the Digital Economy Bill, even though the Bill hasn't reached the Royal Assent stage yet. Ofcom interprets the crowd-pleasing gesture as involving automatic compensation for delayed services, …
Andrew Orlowski, 24 Mar 2017
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Cheap calls gateway operator has been on bail for 7 years

A Kent man has been on bail for seven years over allegations he operated a GSM gateway which allowed consumers to get cheaper calls abroad. Daniel Mahony, 42, is accused of two counts of breaching section 35 of the Wireless Telegraphy Act 2006 by operating his GSM gateway without an Ofcom-issued licence. The gateway in …
Gareth Corfield, 20 Mar 2017
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UK.gov 5G strategy 'mostly sensible', says engineering brainbox

Government plans to dip its toe in 5G tech with a £16m test hub as part of its "5G strategy" have been welcomed by one of the most vocal critics of the technology as a pragmatic move. Along with the budget yesterday, the government released its 5G strategy (PDF) further detailing how it would splash the £740m previously …
Kat Hall, 9 Mar 2017

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