Articles about ofcom

Someone tell Thorpe Lane in Suffolk their internet sucks – they're still loading the page

A street in Suffolk has been revealed as the slowest area in Blighty for broadband, where residents have to wait a painful eight hours to download just 45 minutes of telly. Average speeds on Thorpe Lane in Trimley St Martin are 0.68Mbps, 260 times slower than the fastest street, Benford Avenue in Motherwell, Scotland, which …
Kat Hall, 8 Dec 2017
Fibre

Ofcom proposes ways to stop BT undercutting broadband rivals

Ofcom wants to slap new measures on BT to prevent it from undercutting rivals investing in super and ultrafast broadband. The UK communications regulator today proposed a clause in its draft plans to address BT's "significant market power" aimed at preventing the former state monopoly from targeted discounting of its wholesale …
Kat Hall, 1 Dec 2017
Man stroking his chin deep in thought

Someone told Google to nuke links to mean reviews of disgraced telco True Telecom

Links to pages slating a telco slapped with multiple fines from UK regulators have been wiped from Google's search results after a claimant asked the search giant to chuck them down a sinkhole. Dartford-based phone and broadband provider True Telecom was this month fined £300,000 by Ofcom. And earlier this year the ICO, the …
Rebecca Hill, 23 Nov 2017

True Telecom busted by Ofcom for 'slamming', misselling and more

Ofcom handed down a £300,000 fine to business phone and broadband company True Telecom after concluding a year-long investigation yesterday. The watchdog decided that True Telecom broke four of its rules repeatedly in the period between 8 October 2015 and 26 October 2016. The Dartford-based company engaged in 24 counts of " …
Richard Priday, 17 Nov 2017

Automatic for the people: Telcos forced to pay for giving you crap services

Purveyors of crap broadband services could have to shell out £142m in compensation, under an automatic redress scheme due to be brought in by regulator Ofcom. Anyone suffering from slow repairs, missed appointments, or delayed installations to their broadband or landline services will have their accounts credited without …
Kat Hall, 10 Nov 2017
ViaSat2

Viasat: We're going to sue Ofcom over EU-wide airline Wi-Fi network

Comment Satellite broadband operator Viasat is telling the world it will sue UK comms watchgog Ofcom over recent changes to rival firm Inmarsat's licence allowing that company to build a vital part of a planned EU in-flight Wi-Fi network. "Inmarsat was not compliant with its licence," Rick Baldridge of Viasat told The Register last …
Gareth Corfield, 24 Oct 2017

He's no good for you! Ofcom wants to give folk powers to dump subpar broadband contracts

Ofcom has proposed forcing providers to disclose more accurate speed information at the point of sale and hand consumers the power to walk away if speeds fall below a guaranteed level, in a crackdown on service provision. Under the move, providers will have to 'fess up to the slowest speeds consumers are likely to receive at " …
Kat Hall, 6 Oct 2017
Hughes Products 1960s videophone concept

Ofcom head Sharon White slams 5G hold-up in spectrum auction

Head of Ofcom Sharon White has come out swinging against providers' legal challenges to its spectrum auction proposals – accusing them of derailing Britain’s “golden opportunity” to take a lead in 5G. Both Three and EE have launched separate judicial reviews against the UK comms watchdog over its forthcoming auction for the 2. …
Kat Hall, 2 Oct 2017

In a surprise to no one, BT and TalkTalk top Ofcom's whinge-list

BT and TalkTalk are the providers most moaned about, according to UK comms regulator Ofcom's quarterly whinge data between April and June – a result that will surprise no one. Ofcom receives 300 complaints a day for mobile, broadband, phone and paid TV services. Out of every 100,000 customers for fixed broadband services, BT …
Kat Hall, 27 Sep 2017
Nokia 3310 family - colourful retro-looking line-up

UK Home Office re-bans cheap call gateways because 'terrorism'

Security minister Ben Wallace has signed a direction banning commercial multi-user phone gateways in the UK over terrorism fears – barely a week after the only ever prosecution for operating one flopped following years of Kafkaesque wrangling. The direction to Ofcom (PDF, 1 page), made under section 5(3)(a) of the …
Gareth Corfield, 26 Sep 2017
angry phone user

Ofcom to crack down on telcos' handling of nuisance callers

UK telecoms regulator Ofcom is to introduce a series of measures to clamp down on providers' handling of nuisance calls, billing accuracy, general complaints handling and support for vulnerable customers. The changes will come into force from October 1, 2018. Any breach of a general condition can result in a financial penalty …
Kat Hall, 19 Sep 2017
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Three challenges UK watchdog to a duel over mobile spectrum rules

Brit mobile operator Three has formally filed its legal challenge to cap the forthcoming spectrum auction at 37 per cent, prompting fears that extra 4G airwave capacity and the rollout of 5G could be delayed. Given the amount of noise Three has made in recent months about its intention to fight Ofcom in court, the filing comes …
Kat Hall, 5 Sep 2017
Rupert Murdoch pictured in 2014. Pic: Shutterstock

Er, Ofcom, please tell us more about Murdoch's £11.7bn Sky bid

The British government's Department of Digital, Culture, Media and Sport has written to Ofcom asking for extra input before Culture Secretary Karen Bradley decides whether to approve Rupert Murdoch's £11.7bn Sky buyout bid. The DDCMS went to the telecoms regulator "seeking further clarification in relation to representations …
Game of Thrones

Ofcom: Blighty has devolved into a nation of unwashed binge-streaming mole people

Online streaming has freed consumers from the tyranny of gawping at the crap telly other family members insist on watching, with one-third regularly sitting together in the same room to watch different programmes – according to a major report by Ofcom. Of the 2,356 surveyed, only 30 per cent said they sit together with family …
Kat Hall, 3 Aug 2017
Man looks at his mobile - mildly surprised or shocked about something. Photo by shutterstock

Thanks for U-turning on biz-killing ban, Ofcom – now cough up, say GSM gateway bods

A former GSM gateway operator is threatening to reactivate a £20m legal claim against Ofcom after the UK regulator's past policies killed his company, according to documents seen by The Register. The unnamed operator is asking the telecoms regulator to enter alternate dispute resolution rather than going straight into court …
Gareth Corfield, 18 Jul 2017
Image from Shutterstock 161369036

Ofcom pops 37% spectrum cap on mobile providers' domes

Telecoms regulator Ofcom has capped the maximum amount of mobile spectrum a company can own at 37 per cent, ahead of its auction of mobile spectrum later this year. Later this year the regulator will flog licences to use 190 MHz of spectrum in two frequency bands, increasing the airwaves available for mobile devices by almost …
Kat Hall, 11 Jul 2017
Cell tower, view from below. Image by Shutterstock.com

GSM gateway ban U-turn casts doubt on 7.5-year prosecution in Blighty

The UK's communications watchdog Ofcom has overturned its ban on the use of GSM gateways (COMUGs) for overseas phone calls – leaving one of the longest prosecutions in modern English legal history hanging in the balance. The decision comes after a controversial public consultation exercise held earlier this year, in which The …
Gareth Corfield, 10 Jul 2017

Ofcom fines Three £1.9m over vulnerability in emergency call handling

Brit mobile operator Three has been fined £1.9m after an investigation by UK regulator Ofcom revealed its emergency call service handling was vulnerable to a single point of failure. Ofcom identified the vulnerability when investigating a separate fibre break outage on Three's network in October 2016, which resulted in a …
Kat Hall, 16 Jun 2017

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