Articles about ofcom

Ofcom has great power over mobiles

UK comms watchdog Ofcom pokes probe into Vodafone and EE over network coverage numbers

UK communications regulator Ofcom has opened an investigation into Vodafone and EE for allegedly giving inaccurate data about mobile coverage areas. The two investigations were opened on 1 October and both will examine "whether there are reasonable grounds for believing" that each operator "has failed to comply with its …
angry man

UK.gov looks to data to free people from contract lock-in doom

The UK government is pushing telcos, banks and energy firms to improve data portability in a bid to tackle the scourge of consumers everywhere – confusing, complicated and hard-to-escape contracts. The government has historically had a tough time effecting change, even though the markets are regulated. Ofcom this summer …
Rebecca Hill, 28 Sep 2018
Cell tower, view from below. Image by Shutterstock.com

Vodafone sues Ofcom to reclaim 'overpaid' mobe spectrum fees

Vodafone has taken UK comms watchdog Ofcom to the High Court in England to reclaim overpaid spectrum access charges imposed by the telecoms regulator in 2015. The early stages of Voda’s claim against the regulator are, The Register understands, based on the victory scored by BT-EE late last year. Back in 2015 Ofcom decided to …
Gareth Corfield, 19 Sep 2018
Pushy young salesman business man advertising his best product on a phone

UK comms revenues reach all-time low of £54.7bn, as internet kills the TV star

Communications revenues in the UK reached their lowest point in 2017, falling 2.1 per cent to £54.7bn, while people are ditching calls and texts for over-the-top messaging, according to Ofcom. In its annual state of the communications market report, the comms regulator said that the decline was due to contracting TV revenues, …
Rebecca Hill, 2 Aug 2018
A giant hand pushing at business executive

Brit comms providers told: You must tell people when their cheap contract's about to end

Ofcom has announced plans to require communications providers to tell customers when they are nearing the end of their contract to encourage them to shop around. In a consultation on end-of-contract and out-of-contract notifications published today, the regulator moots rules that aim to stop people paying over the odds once …
Rebecca Hill, 31 Jul 2018
Woman with crying with laughter emoji for a head

Brits whinging less? About ISPs, networks and TV? It's gotta be a glitch in the Matrix

The great British tradition of huffing, tutting and whinging is in grave peril. Regulator Ofcom has reported a decline in complaints across telecoms, mobile and TV services. TalkTalk and BT are the most moaned-about home broadband operators, with 29 and 23 complaints per 100,000 subscribers, respectively. Plusnet received 20, …
Andrew Orlowski, 18 Jul 2018
upset man looks at paper in front of laptop

1.5m Brits pay too much for mobile and crappy broadband – Ofcom

Around 1.5 million Brits are spending more than necessary by continuing to pay the same monthly fee for mobile phones after their contracts have expired. And four million households with standard ADSL copper broadband could upgrade to a superfast package for the same price or less. This is according to regulator Ofcom's annual …
Kat Hall, 17 May 2018
 farmer sitting on a tractor at the cowfarm

MPs petition for legally binding target of 95% 4G coverage across UK

A group of cross-party MPs have urged digital secretary Matt Hancock to whack a legal obligation on the UK's four mobile operators to provide 4G coverage to 95 per cent of the UK's landmass by 2022. Some 56 MPs from the All-Party Parliamentary Group on Rural Services signed the letter urging Hancock to improve the state of …
Kat Hall, 14 May 2018

Making calls? Ha, not what most peeps use phone for – Ofcom

Web browsing ranks as the most important phone use activity, above making calls, a chunky survey by Ofcom has found. Of the 5,315 people in its annual Consumer Mobile Experience report (PDF), 92 per cent said web browsing was "extremely" or "very" important, while three-quarters said the same for voice calls. For 18 to 24-year …
Kat Hall, 9 May 2018

Typical cynical Brits: Broadband speeds up, satisfaction goes down

British people are increasingly unhappy with their broadband services, and once again TalkTalk is the most whinged about provider, according to a comprehensive annual survey by Ofcom. The regulator found one in five people were dissatisfied with their broadband service last year, compared to just one in ten in 2016. The poll …
Kat Hall, 3 May 2018
Pennies in a jar. Photo via Shutterstock

Bargain-happy Brits snub big four mobile network operators

You can stuff your VoLTE and Notched iPhones – bargain-conscious Brits are shunning the big mobile operators for cheap-as-chips virtual network operators instead. The virtual upstarts have not typically offered great deals on expensive flagships, or advanced network features. But they have outsmarted the big four. Which? …
Andrew Orlowski, 24 Apr 2018
Guy answers two phones

Guess who's still most moaned about UK ISP... Rhymes with BorkBork

Despite efforts to return to its roots as a broadband-only biz, TalkTalk remains the most moaned about ISP in the UK, according to data from regulator Ofcom. TalkTalk scored highest out of the top seven providers, with 31 complaints per 100,000 customers – a slight increase on last quarter. The main reasons for customer …
Kat Hall, 18 Apr 2018

Defence of the Dark Fibre Arts: Ofcom delays plans to force BT to open its network

Ofcom has delayed plans to force incumbent telco BT's Openreach to open up its dark fibre network. For now. The UK comms regulator confirmed it will not attempt to reintroduce a temporary remedy for Dark Fibre Access, which would have required BT to provide a restricted form of DFA for Ethernet until March 2019. Ofcom has …
Kat Hall, 12 Apr 2018
Older woman on phone gives credit card number.

BT to slash landline rentals by 37%... for the broadbandless

BT monthly landline costs are to be trimmed by £7 from this weekend but only for customers who don't buy fixed-line broadband from any provider – in other words, hardly anyone. In October '17, regulator Ofcom revealed BT had agreed to reduce monthly bills following an investigation into rising landline prices. From Easter …
Kat Hall, 29 Mar 2018
Man rools out fibre cable from a large wooden cable reel on a suburban street. Pic via Pixabay

10Mbps for world+dog, hoots UK.gov, and here is how we're doing it

The government has finally published plans for how everyone in the UK will have a legal right to 10Mbps speeds by 2020 after rejecting a voluntary offer by BT. Under the plans, industry will have to fork out for the universal service obligation (USO), rather than having a publicly funded scheme as previously proposed. Ofcom …
Kat Hall, 28 Mar 2018

Ofcom to networks: Want this delicious 5G spectrum? You'll have to improve 4G coverage

Ofcom has today proposed placing new coverage obligations on mobile operators for 4G services as part of their winning 5G spectrum bids. All four operators have met the obligation to reach 90 per cent of the country's landmass by the end of 2017. But the UK regulator said: "While the previous obligations have resulted in …
Kat Hall, 9 Mar 2018

UK watchdog Ofcom tells broadband firms: '30 days to sort your speeds'

Ofcom is tightening the screws – sort of – on broadband providers that play fast and loose with speed promises by imposing a deadline to meet service obligations or allow customers to walk away without a penalty. Customers are able to exit a deal if velocity slips below a minimum guaranteed level and the provider can’t rectify …
Paul Kunert, 1 Mar 2018

Ofcom gives six operators green light to bid for spectrum

Ofcom has given all four UK mobile operators the go-ahead to bid in the forthcoming 4G and 5G auction, as well as Hull-based fixed wireless ISP Connexin and Airspan Spectrum Holdings, a subsidiary of US outfit Airspan. Spectrum in two bands will be made available through the auction process, which Ofcom expects to start in …
Kat Hall, 27 Feb 2018

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