They say 'quality over quantity,' but quantifying IT performance is a good shout too
Every year in living memory I’ve sat in the obligatory “how to complete your annual goals in the HR system” meeting, and each time I’ve been told: make sure you make your objectives “SMART” – Specific, Measurable, Achievable and so on.
Our HR cousins have been telling us this for years, and yet we seem to continue to measure …