SAP’s cofounder has admitted that its branding strategy confused customers and prevented staff from feeling like part of a team. Opening the second day of the German ERP giant’s annual conference, Sapphire Now, in Florida, USA, Hasso Plattner discussed the evolving focus of SAP – while emphasising a coherent internal brand …

SAP has overhauled its CRM offering, launching a suite of applications under the banner C/4HANA, as the German biz best known for ERP aims to take on Salesforce. Speaking today at SAP’s annual gabfest, Sapphire Now, chief executive Bill McDermott touted the move as a huge step change for SAP that would modernise CRM by …

Oracle third-party support slinger Rimini Street has added Salesforce to its portfolio, which isn't going to ease any tension that still exists with Larry Ellison's lot following a protracted court battle. Las Vegas-based Rimini will offer support for Salesforce Sales Cloud and Service Cloud, adding to existing maintenance …

There was a minor disturbance in the accountancy software market today: accountants even looked up from their books as Sage admitted sales were more sloppy than expected at the half-way stage of its fiscal ’18. In a trading update that initially sent the share price tumbling 17 per cent - down 10 per cent at the time of …

A pair of recently patched security vulnerabilities in SAP NetWeaver Application Server Java* could have been combined to hack customer relationship management (CRM) systems. When exploited together, the directory traversal and log injection flaws lead to information disclosure, privilege escalation and full SAP CRM system …

Salesforce has flicked the On switch for two new apps in its "Essentials" range, the cut-down and cut-price version of its SaaS platform launched last November. At launch, Salesforce offered only Sales Cloud Lightning, its CRM and marketing automation tool as an "Essential". Now the company has added Sales Cloud Essentials …

Salesforce has reported a cracking quarter and financial year, but also revealed growth is slowing. Fourth quarter revenue exceeded estimates by $30m to total $2.85 billion, up 24 per cent year-over-year. Full-year revenue was $10.48 billion, up 25 per cent. Both numbers are a point or two down on the same figures from last …

SAP has reported a boost in cloud bookings in its full-year results and announced a $2.4bn deal to buy cloudy sales tracking biz Callidus Software. The German ERP giant has today released (PDF) its figures for the final quarter of 2017, along with its full-year results. Total revenue for the year was up by 6 per cent, to €23. …

Salesforce.com and Google have agreed on a partnership deal that will see the former's CRM service integrated directly into G Suite's productivity apps. The two sides say the deal will see Google Cloud take the mantle of "preferred public cloud" for Salesforce as well as the cloud provider for an international expansion the …

Every year in living memory I’ve sat in the obligatory “how to complete your annual goals in the HR system” meeting, and each time I’ve been told: make sure you make your objectives “SMART” – Specific, Measurable, Achievable and so on. Our HR cousins have been telling us this for years, and yet we seem to continue to measure …

Chalk up another big quarter for SaaS icon Salesforce.com, as the cloud CRM provider saw revenues jump by 26 per cent year-over-year. CEO Marc Benioff said the company was on pace for its first $10bn full-year revenues as it turned in a solid second quarter for fiscal year 2018: Revenues were $2.56bn, up 26 per cent from Q2 …

LinkedIn has revealed a new version of its SaaSy Sales Navigator that pipes activities from the network into Salesforce.com. Sales Navigator has been around for years and offers subscribers the chance to pursue their prey within the walled garden of the social network for suits. But as the company explains, that activity took …

Salesforce.com has posted record quarterly and annual results. The company today announced its fourth quarter and full 2016 results, both of which had CEO March Benioff beaming. And well he might: the CEO used his prepared remarks to note that this is Salesforce's 50th quarterly earnings call as a public company and that in …

Microsoft is cutting deals for CRM Online customers in the UK stunned by the price hike when moving on to Dynamics 365. CRM Online users will be offered transitional deals as their existing contracts come to an end. But don't expect something off the shelf or clear to understand – what you pay will be determined by what you' …

EasyJet will focus on digital and new technology to cut costs and increase revenue after its results received a Brexit-sized pounding. The budget airline on Tuesday reported a 27 per cent fall in profits to £495m from revenue that dropped 0.4 per cent to £4.67bn for the year to September 30. That was despite record passenger …

Salesforce has unveiled Einstein, a deep learning platform it hopes will form the foundation of all of its future SaaS offerings. Touting years of development and hundreds of millions of dollars in both in-house development and acquisitions, Einstein will be baked into pretty much every major product Salesforce offers. …

Salesforce has blamed currency fluctuations and deferred deals in the US for hitting its business. The cloudy CRM provider on Wednesday reported revenue growth of 25 per cent year on year to $2.04bn for Q2, turning a year-ago $852m loss into a $229m profit. Income per dilute share was $0.33, compared to $0.00. Deferred …

Microsoft’s Outlook email client has had a Lightning makeover for Salesforce’s CRM. The companies on Tuesday announced Lightning for Outlook, integrating Microsoft’s popular email client with Salesforce’s new-ish CRM. Lightning is the HTML5-edition of Salesforce’s as-a-service platform and UI announced in October 2014. …