Articles about complaints

red tape

FCC caught red-handed – again – over its $225 complaint billing plan

America's comms watchdog – the Federal Communications Commission (FCC) – stooped to a new low on Thursday when it made last-second changes to a new complaints procedure just minutes after it denied the changes were necessary. The regulator's July monthly meeting was overshadowed by reports and complaints that an effort to " …
Kieren McCarthy, 12 Jul 2018
A billing invoice

It's official: Outages are only the second-worst thing about Comcast

Comcast subscribers say that the US cable giant's notorious billing system is the worst and most infuriating thing about the biz. This according to tens of thousands of complaints filed with America's broadband watchdog, the FCC, from November 2014 to May 2017 covering Comcast's TV and cable internet services. In other words, …
Shaun Nichols, 7 Aug 2017
angry_woman_mobile_cropped_648

Angry Vodafone customers spark Ofcom probe after phone bill overcharge snafu

Vodafone has once again come under fire for poor customer service, this time for its handling of a computer glitch that led to customers being overcharged. A spokeswoman admitted the company experienced problems last year when it migrated records onto a new billing system. "Unfortunately, there were some problems during the …
Kat Hall, 6 Apr 2016
"Bad dog": Owner wags finger at naughty bulldog

EE tops Ofcom’s naughty list, generates most fixed line broadband complaints

EE has once again topped Ofcom's naughty list for the most-complained about broadband providers, despite previous promises by the operator to try harder. The latest report covers the three-month period from July to September 2015, and includes complaints made about 13 providers of fixed line telephone, fixed line broadband, …
Kat Hall, 15 Dec 2015
dunce_cap_648

EE is UK's biggest loser on customer broadband gripes – AGAIN

EE's dreadful record drags on, with the mobile carrier once again bagging the top spot for the most broadband customer complaints in the UK. Subscribers moaned about a range of problems with the provider's service, including faults, billing, pricing and charges, according to Ofcom's latest quarterly report. The regulator said …
Kelly Fiveash, 22 Sep 2015
Two mobiles man

EE: Yes, our broadband service is a total clusterf**k – but we promise to improve

EE has promised to get its act together after admitting what many of its customers knew already – its broadband service simply isn't good enough. Reg readers may recall that Blighty's communications watchdog has repeatedly roasted the telco for being the most moaned-about ISP in the UK. In July, Ofcom whacked EE with a £1m …
Kelly Fiveash, 15 Sep 2015

Two weeks of Windows 10: Just how is Microsoft doing?

Microsoft released Windows 10 two weeks ago, on 29 July, encompassing an ambitious global rollout whereby users of Windows 7 and 8.1 receive an in-place upgrade via Windows Update. It was never going to be easy, and is playing out as expected. Some users want the upgrade but cannot get it; others do not want it but get it …
Tim Anderson, 13 Aug 2015
FCC paddling

FCC swamped by 2,000+ net neutrality complaints against ISPs

The FCC has reportedly received over 2,000 complaints related to alleged violations of its Open Internet rules. A report from the National Journal cites FCC records it obtained in reporting that thousands of complaints allege throttling of internet service by local carriers. The National Journal was able, via a Freedom of …
Shaun Nichols, 30 Jul 2015
BT Home Hub 3

Complaints against ISPs and mobe firms are up by a fifth — reports

BT Broadband is one of the most complained about ISPs, according to UK consumer body Which?, scoring particularly poorly in technical support and value for money. Moreover, complaints in general about ISPs and mobile companies are up 20 per cent on the year, according to numbers released by the Ombudsman Services. Consumers …
Simon Rockman, 23 Mar 2015
Comcast bill for Asshole Brown

How's this for customer service: Comcast calls bloke an A**HOLE – and even puts it in print

A Washington woman in the US has revealed how Comcast made her husband the butt of a joke – by changing his name to "Asshole" on their account. Journalist Christopher Elliott reports that Lisa Brown contacted him after a Comcast employee changed her hubby Ricardo's name on their records to "Asshole Brown" – as is clear in the …
Shaun Nichols, 29 Jan 2015
Uber logo

Let down by a lousy UberX driver? They probably skipped the 'optional $65 customer service training course'

Amid complaints about some badly behaving drivers, you may not be surprised to hear that Uber's training course for cabbies is not only optional – it costs them $65 each to sit through it, apparently. A Forbes blog post claims the taxi app maker's bargain-basement UberX service charges drivers to take a class on providing good …
Shaun Nichols, 10 Oct 2014

BT snatches crown: Soars to top of complaints list

BT was the most complained about ISP in the final three months of 2013, communications watchdog Ofcom said today. The one-time national telco raked up the most gripes from broadband subscribers, according to the regulator's latest quarterly report on complaint figures. Ofcom said: For the first time, BT generated the most …
Kelly Fiveash, 26 Mar 2014
The Register breaking news

BT Vision beats rivals to honour of being worst UK Pay-TV

BT Vision is the most complained about pay TV service in the UK, regulator Ofcom said, receiving nearly four times as many whinges in the first quarter of this year as Virgin Media and nine times as many as Sky. Although moans about paid television services were generally low, BT got the most with 0.27 per 1,000 customers, …
The Register breaking news

TalkTalk is yet again the most griped about telco in Blighty

TalkTalk, for the fifth consecutive quarter, is the most whinged about telco in the UK, Ofcom confirmed today. The communications watchdog said that TalkTalk's landline and fixed broadband services received more gripes from punters than any other of the big ISP operators in Blighty. It found that between October and December …
Kelly Fiveash, 22 Mar 2012
The Register breaking news

Amazon on Facebook: 'la la la we're not listening'

The Facebook Pages for some of the UK's biggest retailers are awash with marketing messages, but often ignore questions and complaints from their customers, a new study has found. Amazon was the worst performing among the 10 UK retailers with the largest Facebook footprint – taken from Econsultancy's top 10 retailers rated by …
The Register breaking news

Hotmail users bitch and moan about new interface

Many Hotmail users are up in arms at Microsoft after it decided to shelve the “classic” interface in its free email service. The software giant said it redesigned Hotmail to make it “much, much faster that the old ‘full’ experience”. But users have vehemently complained about the revamp. “This format is terrible! I wonder …
Kelly Fiveash, 7 Nov 2008
The Register breaking news

Jezza Clarkson cops flak for 'truckers murder strumpets' gag

A quip from Top Gear presenter Jeremy Clarkson suggesting that lorry drivers kill prostitutes has attracted 188 complaints to the BBC. Clarkson was "taking part in a lorry-driving task" on Sunday's pre-watershed show when he said: "Change gear, change gear, check mirror, murder a prostitute, change gear, change gear, murder. …
Lester Haines, 4 Nov 2008

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