Articles about capita

A piggy bank in a pile of pound coins

Turn around, Capita: I'm trying but my pre-tax profits slipped 59%

Capita – the UK government’s top IT and software outsourcer – has reported a 59 per cent fall in pre-tax profits for the first half of 2018. thinking emoji scratches chin Capita still squats on top of the UK's software and IT services heap READ MORE The results, reported this morning, were met with an 11 per cent drop in …
Rebecca Hill, 1 Aug 2018
thinking emoji scratches chin

Capita still squats on top of the UK's software and IT services heap

Even in its darkest hours, Capita still clung to its status as the top UK supplier of software and IT services (SITS) for 2017 – though largely because its next nearest rivals played a stinker. Shiny new Capita boss to UK.gov: I know you are but what am I? READ MORE Everyone's favourite outsourcing badass – Capita for the …
Paul Kunert, 30 Jul 2018

Brit spending watchdog brands GP Primary Support Care a 'complete mess'

NHS England must re-evaluate the way it outsources work to the private sector in the wake of "continued squabbles" with Capita over the mismanaged £700m Primary Support Care (PSC) contract. The seven-year agreement that began in September 2015, which includes an option to extend it for three years, was to provide support …
Paul Kunert, 25 Jul 2018
Baby tries to drink from a water hose. Photo by Shutterstock

Taps running dry for Capita? Southern Water pens 5-year managed service

The water wells across parts of England* may be running dry but Southern Water has kept the taps running on its long running managed service deal with Capita, extending the contacts initially by five years for £30m. The renewal was confirmed to the London Stock Exchange today by shape shifting Capita, a company that lost £515m …
Paul Kunert, 19 Jul 2018

Capita strikes again: Bug in UK-wide school info management system risks huge data breach

Updated Capita has admitted a bug in an information management system used by 21,000 UK schools could have incorrectly linked contact details to the wrong pupils – an incident with huge implications for pupils' data protection. The error, which has been pinned on a December 2017 upgrade to the Schools Information Management System, …
Rebecca Hill, 17 Jul 2018

Do you really want your kids' future in the hands of Capita? Well, too bad

Won't somebody think of the children? Capita – perhaps the UK's least favourite outsourcing badass – is to oversee the admin, processing and support for all primary school national curriculum assessment (NCA) tests in England. The six-year contract worth £109m was awarded by the Department for Education's Standards and Testing …
Paul Kunert, 12 Jul 2018
Heart falls into crack. Photo by Shutterstock

UK.gov outsourcers must prove their 'social value' to win contracts

The UK government has revealed plans to rate outsourcers on "social value", require them to publish KPIs and meet higher cybersecurity standards to tackle the fallout caused by the collapse of Carillion. In a speech at the Reform think tank in London today, Minister for the Cabinet Office David Lidington announced measures the …
Rebecca Hill, 25 Jun 2018
fake smile

Shiny new Capita boss to UK.gov: I know you are but what am I?

The boss of troubled outsourcer Capita has painted a glossy coat on its woes to MPs, while attempting to turn the spotlight on the government – as the firm sold off a £160m chunk of business and bagged yet another Whitehall contract. Jonathan Lewis – who joined the firm at the end of last year – was giving evidence to the …
Rebecca Hill, 19 Jun 2018
empty pockets

Capita admits it won't make money on botched NHS England contract

Embattled outsourcing giant Capita has made a loss of £140m trying to deliver on a seven-year contract to upgrade back-office support in the NHS – and never expects to turn a profit on it. CEO Jonathan Lewis made the admission at an evidence session in front of the influential Public Accounts Committee yesterday, which was …
Rebecca Hill, 19 Jun 2018
Palace of Westminster

Strip Capita of defence IT contract unless things improve – Brit MPs

A Parliamentary committee has called for Capita to be stripped of its military recruiting IT contract unless its performance improves, as part of a wider call for UK defence spending to increase. The Defence Select Committee published a report this morning aimed at increasing British defence spending from its current level of …
Gareth Corfield, 18 Jun 2018
NHS hosptial photo, by Marbury via Shutterstock

NHS England fingered over failure to forward patient correspondence

NHS England is to blame for a backlog of 374,000 items of undelivered clinical correspondence following a move to Capita's Primary Care Services contract, the Public Accounts Committee has concluded today. The NHS has wasted £2.4m pounds reviewing the handling of misdirected clinical correspondence, after Capita commenced a …
Kat Hall, 6 Jun 2018
NHS hosptial photo, by Marbury via Shutterstock

Capita cost-cutting on NHS England contract 'put patients at risk' – spending watchdog

A botched £330m seven-year NHS contract with Capita to outsource back-office support for 39,000 GPs, dentists and opticians was today savaged by the UK government's spending watchdog over its "potential to seriously harm patients". In 2015 Capita won the primary care support services contract to administer payments to GP …
Kat Hall, 17 May 2018

Oh Capita! Thirsty outsourcing titan finds small oasis in contract desert

Capita's Customer Management tentacle is to consolidate claims-handling on behalf of the Financial Services Compensation Scheme (FCSC) in one of the few good pieces of news this year for the beleaguered tech biz. The loss-making outsourcing titan signed an extension with M&S in January, prolonging customer service phone and …
Paul Kunert, 15 May 2018
Palace of Westminster

UK gov grilled over massive exposure to struggling outsourcer Capita

The British government has received a grilling over its exposure to 1,000 plus Capita contracts, following a pre-tax loss of £515m reported by the outsourcing giant yesterday. In an urgent question to the House of Commons on Tuesday, Lib Dem MP Vince Cable drew the inevitable comparison with collapsed outsourcing provider …
Kat Hall, 25 Apr 2018
businessman in despair

Capita reports pre-tax LOSS of £515m for 2017

Britain's fave outsourcing badass Capita today reported a £513.7m pre-tax loss for 2017 and tapped investors for £701m in a rights issue that it will use to fund restructuring and toward paying down debts. The London Stock Exchange-listed organ revealed that sales for the calendar year fell 4.3 per cent to £4.2bn, and it made …
Kat Hall, 23 Apr 2018
Peter Capaldi in bbc2 political satire The Thick of It. Copyright BBC

BBC extends Capita Audience Services contract to 25 years

Capita's fortunes of late may be in general decline but the UK's much loved IT outsourcing biz can always rely on the British Broadcasting Corporation – propped up by license fee payers – to dish out cheques. Under the latest deal, Auntie has inked a seven-year extension for Audience Services (AS), which includes Capita …
Kat Hall, 19 Apr 2018
Miner

Capita screw-ups are the pits! Brit ex-miner pensioners billed for thousands in extra tax

Troubled outsourcer Capita accidentally charged 17,000 former miners in the UK tens of thousands of pounds in extra tax, and has blamed the error on a change to HM Revenue & Customs' online PAYE portal. Chris Kitchen, general secretary of the country's National Union of Mineworkers, told The Register that Capita should have …
Kat Hall, 12 Mar 2018
A TV aerial. Pic: Shutterstock

BBC Telly Tax heavies got pat on the head from snoopers' overseers

Updated The BBC got top marks from the artists formerly known as the Office of Surveillance Commissioners (OSC) – but has refused to say if it will push for fewer external inspections of its use of creepy surveillance powers. The OSC (which has since been merged into the UK's uber-spying regulator, the Investigatory Powers …
Gareth Corfield, 27 Feb 2018

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