Articles about broadband

Oh my god!

You won't believe this but... everyone hates their cable company: Bombshell study lands

You almost have to admire the US cable industry's absolute disregard for its own paying subscribers. For the past 15 years, it has received the lowest marks in customer satisfaction across the entire American economy, and it's not planning to change that rock-bottom appreciation any time soon. Consumer Reports this week …
Kieren McCarthy, 10 Aug 2018
Poster for the movie Cable Guy. Copyright:  Columbia Pictures Corporation,

Surprise, surprise. Here comes Big Cable to slay another rule that helps small ISPs compete

Analysis If Americans want fast internet access, they need to tighten the screws on Big Cable, not give it yet more power. That is the conclusion – yet again – of another study into the the United States' broadband market, this time one lodged in opposition to a push by Big Cable lobbying group US Telecom to kill off a federal rule …
Pushy young salesman business man advertising his best product on a phone

UK comms revenues reach all-time low of £54.7bn, as internet kills the TV star

Communications revenues in the UK reached their lowest point in 2017, falling 2.1 per cent to £54.7bn, while people are ditching calls and texts for over-the-top messaging, according to Ofcom. In its annual state of the communications market report, the comms regulator said that the decline was due to contracting TV revenues, …
Rebecca Hill, 2 Aug 2018
Someone facing a dilemma

The American dilemma: Competition, or fast broadband? Pick one

Analysis A report out today into internet access in the United States has concluded – yet again – that the majority of netizens have a hard choice between competition or broadband speed. Thus, you can either have a decent number of ISPs to choose from, or one or two really fast ones. The study – Profiles of Monopoly: Big Cable and …
Kieren McCarthy, 31 Jul 2018

UK.gov commits to rip-and-replacing Blighty's wheezing internet pipes

The Ministry of Fun* is wheeling out a new national telecoms strategy (PDF) that aims to slather the UK in healthy full-fat broadband fibre by 2033. Under the plans, the whole of Blighty's copper network will be ripped out and replaced by fibre-optic cables to enhance broadband speeds, as was suggested by a recent survey. New …
Gareth Corfield, 23 Jul 2018
Digger image via Shutterstock

Ah, British summer. The sun is shining, the birds are singing, the internet is on the fritz

As the big red ball in the sky continued to shine on the UK, internet providers decided to have a bit of a lie-down, with Sky, TalkTalk and leased line specialist M24Seven all taking a turn on the sun-lounger. Sky and TalkTalk's problems began in the early hours of 17 July as night-owls in the Portsmouth and Southampton area …
Richard Speed, 19 Jul 2018
Woman with crying with laughter emoji for a head

Brits whinging less? About ISPs, networks and TV? It's gotta be a glitch in the Matrix

The great British tradition of huffing, tutting and whinging is in grave peril. Regulator Ofcom has reported a decline in complaints across telecoms, mobile and TV services. TalkTalk and BT are the most moaned-about home broadband operators, with 29 and 23 complaints per 100,000 subscribers, respectively. Plusnet received 20, …
Andrew Orlowski, 18 Jul 2018
Happy business people celebrate. Photo by Shutterstock

TalkTalk shrugs off moaning customers to claim 80,000 more

UK comms provider TalkTalk grew its customer base by a net 80,000 in the first quarter of FY19, the company said in a trading update today. 2.1 million subscribers are now on fixed-price plans. Guess who's still most moaned about UK ISP... Rhymes with BorkBork READ MORE "We saw excellent growth in wholesale, offsetting a …
Team Register, 17 Jul 2018
Copper wire

'Fibre broadband' should mean glass wires poking into your router, reckons Brit survey

Most Brits think ads for “fibre” broadband ought to mean “fibre to the premises” and not “fibre to the cabinet”, according to a survey sponsored by a FTTP company. Two-thirds of 3,400 Britons surveyed by a company called Censuswide, on behalf of Cityfibre, said they think the word “fibre” in ads for broadband connections …
Gareth Corfield, 16 Jul 2018
50s schoolgirl listens to vintage radio

Big contenders in the broadband chart this week, but who will be #1? Well, not Britain

Britain's place in global broadband speed rankings has slipped four places to 35th, according to a survey. With an average speed in Blighty of 18.57Mbps, British broadband lags behind such well-connected nations as Hungary, Andorra and Madagascar – with Singapore topping the table at a whopping average of 60.39Mbps. On the …
Gareth Corfield, 10 Jul 2018
Angry England supporters

UK footie fans furious as Sky Broadband goes TITSUP: Total inability to stream unfair penalties

The Sky Broadband service took an unscheduled half-time break last night, leaving residents of the UK Midlands unable to stream sporting action from Russia. Problems began at around 4pm yesterday with Sky's status page (followed later by its support account) reporting multiple exchange failures in Cambridgeshire, Lincolnshire …
Richard Speed, 19 Jun 2018
Football goes into the net/ photo by shutterstock

Select few to watch World Cup in 4K high dynamic range colour on BBC iPlayer

Football fans will be able to watch England's World Cup disappointments in full 4K resolution and high dynamic range colour glory, thanks to a trial on the BBC's iPlayer. The only kicker is folk will need to have at least 40Mbps – something Auntie itself has admitted is accessible to a minority. All 29 of BBC One's World Cup …
Kat Hall, 31 May 2018
Phiip Hammond, photo via Shutterstock

UK chancellor puts finger in air, promises 15 million full fibre connections by 2025

The UK's chief purse-strings-puller Philip Hammond has pledged 15 million premises will receive full-fibre broadband by 2025, in an apparent bid to boost Britain's fortunes post-Brexit. But rather than invest money in such a scheme, like other governments in Europe, the Chancellor of the Exchequer has devised something much, …
Kat Hall, 23 May 2018

Brit ISPs get their marker pens out: Speed advertising's about to change

ISPs are scrambling to tweak advertised broadband speeds as the great unwashed continue to receive services that are on average 51 per cent slower than they were led to expect, according to a Which? report. Changes coming into force next week mean ISPs will have to start promoting average download speeds, as opposed to the …
Kat Hall, 18 May 2018
upset man looks at paper in front of laptop

1.5m Brits pay too much for mobile and crappy broadband – Ofcom

Around 1.5 million Brits are spending more than necessary by continuing to pay the same monthly fee for mobile phones after their contracts have expired. And four million households with standard ADSL copper broadband could upgrade to a superfast package for the same price or less. This is according to regulator Ofcom's annual …
Kat Hall, 17 May 2018
Roadworks: fibre optic cable being laid

It's true – it really is grim up north, thanks to Virgin Media. ISP fined for Carlisle cable chaos

Virgin Media is facing a £385,000 fine after its cable expansion plans in the northwest of England wrought havoc on the streets of Carlisle. The penalty was imposed after the broadband provider pleaded guilty to seven breaches of street-works safety rules at Carlisle Magistrates' Court. Contractors failed to provide proper …
Kat Hall, 17 May 2018
scream

FCC shifts its $8bn pot of gold, sparks fears of corporate money grab

Special report This week, one year after the US government's General Accountability Office (GAO) formally recommended that it do so, the Federal Communications Commission (FCC) moved $8bn it held in a private bank to the US Treasury. But even though the move has long been planned for and anticipated, it has caused a furious reaction from the …
RSA call center, photo: RSA

Virgin Media to chop 800 jobs in Wales call centre

Virgin Media is axing nearly 800 jobs from its Swansea call centre, with the site expected to be shut down by autumn next year. The cost cutting broadband provider is intent on reducing the total number of UK customer service bases from eight to four, and centralising operations in Manchester. Chief exec Tom Mockridge …
Kat Hall, 4 May 2018

Create a news alert about broadband, or find more stories about broadband.

Biting the hand that feeds IT © 1998–2018