Articles about broadband

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FCC greenlights small cell free-for-all in the US

America's favorite watchdog the FCC has suggested a set of new rules for installing hardware for 5G wireless broadband networks. The communications regulator's <a href="http://transition.fcc.gov/Daily_Releases/Daily_Business/2017/db0420/DOC-344486A1.pdf" target="_blank" rel="nofollow"notice of proposed rule-making sets out new …
Shaun Nichols, 21 Apr 2017
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Ofcom chisels away at BT Openreach's cold, dead hands

Ofcom has set out exactly how it plans to prise open BT's grip on the UK's telecoms infrastructure, in a move designed to make it easier for competing telcos to install fibre broadband connections. "Ofcom wants to ensure all providers can lay fibre in BT's ducts as easily as BT itself," said an Ofcom statement. "So we intend …
Gareth Corfield, 20 Apr 2017
Network scientists

nbn™ joins standards body CableLabs

Yet more evidence, as if we needed it, that nbn™ has little interest in more FTTP nbn™, the organisation building and operating Australia's national broadband network (NBN), has won membership of CableLabs, the global R&D body that develops technologies and standards that help cable operators deploy new services on existing …
Simon Sharwood, 19 Apr 2017
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In case you had forgotten, broadband body warns of risks Brexit poses to sector

An industry group for the broadband sector has listed the risks facing the telecommunications sector following Brexit, including the impact on roaming charges, free movement of labour and European investment, in a report published today [PDF]. The paper, titled Implications of Brexit on the Digital Communications Sector, by …
Kat Hall, 12 Apr 2017

Half of mobe, broadband customers unhappy with how complaints handled

Just over half of broadband and mobile customers who moaned to their provider were satisfied with how their complaints were handled, according to a report by UK regulator Ofcom. Sky customers had the highest levels of satisfaction with how their complaint was dealt with in the last six months of 2016 (61 per cent), while …
Kat Hall, 12 Apr 2017
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Broadband providers almost double prices after deals end

Sneaky broadband providers are enticing punters with cheap deals only to whack them with a 43 per cent hike once the offer runs out, according to the Citizens Advice Bureau. Customers on the cheapest basic broadband deals are hit with an average price rise of £113 a year once their deal ends, with many unaware they face an …
Kat Hall, 11 Apr 2017
Fast Cloud

nbn™ gets its wish: Australian ISPs' performance to be rated

Australia’s Competition and Consumer Commission has been given at least AU$7m to fund a broadband speed rating service that will publish details of speeds users experience on Australia’s national broadband network. This year the Commission (ACCC) has already set new rules for internet service providers that compel them to …
Bomb disarming. Photo by shutterstock

OK... Red wire or black... *Clickety* You've emailed the schematic? Yes, got it! It's opening. And... WHAT? NO!

Perennial complaints about crap internet connectivity feel like the digital equivalent of people grumbling about potholes. So it's no surprise that six in 10 of us have moaned to Which? of problems in the last year. In a survey of just over 2,000 by the consumer action group, nine in 10 to have experienced problems said they …
Kat Hall, 5 Apr 2017
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Ofcom pressuring BT to slash wholesale prices for superfast broadband

Ofcom could force BT's Openreach to slash the prices it charges rivals for access to its superfast broadband network under plans that could shave millions off consumer bills. With proposals published by the watchdog today intended to encourage "full-fibre" investment, Ofcom said it wants to cut the wholesale price that …
Kat Hall, 31 Mar 2017
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Virgin Media suspends 4 staff over misreporting connections

Virgin Media has admitted to overstating its £3bn Project Lightning superfast broadband rollout by 142,000 premises – a move that has led to the suspension of four staff and a reshuffle of its top brass. Parent company Liberty Global embarrassingly had to revise down the reported number of premises added to Virgin Media's …
Kat Hall, 29 Mar 2017

Ex-broadband biz 186k hit by major outage

Long-suffering customers of troubled hosting provider 186k are unable to access the firm's hosting and email services in what appears to be a major outage. It follows the sudden pulling of its broadband services back in December, when 186k and its subsidiaries told customers without explanation to seek other providers as it is …
Kat Hall, 28 Mar 2017
child browsing on tablet outdoors. pHOTO BY SHUTTERSTOCK

EE scrap connection fee... to hike broadband and telly packages

Mobile operator EE has confirmed it will be hiking the prices of new customer contracts on its broadband and TV packages. A spokeswoman said the "small change to the price" to its broadband and EETV packages reflect an investment in content. She said: "This will not affect the price that existing customers pay for their …
Kat Hall, 28 Mar 2017
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Brit telcos will waive early termination fees for military personnel

British military personnel will no longer face swingeing cancellation fees on broadband packages if they are posted abroad. BT, EE, Plusnet, TalkTalk and Virgin Media have all committed to waiving the fees for serving military personnel who are either posted abroad or to an area of the UK not covered by their existing telly, …
Gareth Corfield, 28 Mar 2017
NBN

nbn™ builder prioritises easy premises, because it must work like that

Stop me if you've heard this one: nbn™, builder and operator of Australia's national broadband network (NBN), is being accused of polishing its rollout figures by fast-tracking areas that are easy to service. The news emerged out of a hearing at the Senate Environment and Communications Committee last Friday (the transcript …
"Bad dog": Owner wags finger at naughty bulldog

Ofcom wants automatic compensation for the people when ISPs fail

Ofcom has begun consulting on the UK government's desire to compensate consumers and SMEs when telco companies fail, as set out in the Digital Economy Bill, even though the Bill hasn't reached the Royal Assent stage yet. Ofcom interprets the crowd-pleasing gesture as involving automatic compensation for delayed services, …
Andrew Orlowski, 24 Mar 2017
Angry-looking woman croses her arms and glares. Pic by Shutterstock

Plusnet slapped with £880k fine for billing ex customers

Broadband provider Plusnet has been slapped with a £880,000 fine from UK comms watchdog Ofcom for continuing to bill former customers. More than 1,000 ex-customers were overcharged £500,000 by BT-owned Plusnet, after it continued to bill for landline and broadband services that had been cancelled. The penalty is the result of …
Kat Hall, 22 Mar 2017

Germany to roll out €100bn gigabit internet network

Germany's federal government plans to roll out a gigabit internet service across Germany by 2025, through a government and private consortium known as Netzallianz Digitales Deutschland. The €100bn project will focus on bandwidth, security and response times, minister for transport and digital infrastructure Alexander Dobrindt …
OUT-LAW.COM, 10 Mar 2017
Privacy

What a Flake: Congress mulls trashing privacy rules, letting ISPs go to town on your data

US Senator Jeff Flake (R-AZ) has suggested tweaking the law to permanently prevent America's comms watchdog, the FCC, from limiting what ISPs are allowed to do with your web browser histories and other private information. Using what was – at least until the past month – an arcane piece of legislation called the Congressional …

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