Articles about Services

Shouting match

'The internet is slow'... How to keep users happy, get more work done

IT services are rubbish. It’s a fact of life – or at least it is in the eyes of the average user. Of course the nature of IT is that you get far more negative feedback than you do positive: you seldom get people calling the IT service desk to say: “Hey, my webmail is superb today”. But people wouldn’t be phoning if everything …
Dave Cartwright, 23 May 2017
Raining money

A-dough-be: Photoshop flinger pumps profits 50 per cent

Adobe is crediting the success of its cloud and digital media groups in reporting record quarterly revenues. The Creative Cloud maker says that its Q3 2016 period (ended September 2) saw a number of units reach new highs: Revenues of $1.46bn were up 20 per cent over the year-ago quarter. Net income of $270m was a 55 per …
Shaun Nichols, 20 Sep 2016

Deloitte coughs up $11m to end claims it ripped off US govt with IT work

Deloitte will pay $11m to settle allegations it overcharged the US government for IT services. The US Department of Justice (DoJ) said on Tuesday it has struck a deal with Deloitte, which was accused of – and we're paraphrasing, here – treating Uncle Sam's General Services Administration (GSA) as a bottomless pit of cash. The …
Shaun Nichols, 31 May 2016

When are flat revenues not so bad? When your name is Cisco

Cisco says that it is optimistic on its financial outlook despite a "challenging environment" that saw the networking giant's quarterly revenues drop slightly. "We delivered a strong Q3, executing well despite the challenging environment," said CEO Chuck Robbins. "I'm pleased with our performance today as well as the progress …
Shaun Nichols, 18 May 2016
Cable maze image via Shutterstock

FCC floats new rules for data lines that bind America's networks

The FCC has put forward a new set of rules governing the data network connections that glue our modern lives together. The proposed red-tape sets out a framework for regulations on specialized business data lines that, for example, hook up ATM networks and wired lines between mobile phone towers. The FCC estimates that such …
Shaun Nichols, 29 Apr 2016

Cisco to partners: We're all doing services now – resistance is futile

Cisco Partner Summit This week, Cisco gathered its partners in San Diego to make one thing abundantly clear: it's not just about network boxes any more. The company that made its name helping everyone move data from point A to point B has laid out a new vision for itself and its vendors, which will see Cisco put itself everywhere from security to …
Shaun Nichols, 2 Mar 2016

PCS: We'll ballot Hewlett Packard Enterprise members over job cuts

The Public and Commercial Services union is gearing up to test the appetite for industrial action among services staff at Hewlett Packard Enterprises over the latest round of planned job cuts. Some 166 staff in HPE’s infrastructure outsourcing unit in Lytham that work on public sector contracts including the Department of Work …
Paul Kunert, 3 Feb 2016
Sad man stares glumly over boxed contents of desk. Image via shutterstock (Baranq)

Hewlett Packard Enterprise axing services techies again

Hewlett Packard Enterprise is ditching techies at its Lytham site who provide infrastructure services for public sector clients, including the Department for Work & Pensions. According to the Public & Commercial Services (PCS) union, HPE has put 166 employees in the infrastructure technology outsourcing business at risk of …
Paul Kunert, 28 Jan 2016
management cio2

Logicalis snaps up ex-NCR bloke Gale to run UK ops

Logicalis has finally filled its vacant UK boss chair with former NCR exec Ben Gale, who has picked up the baton to reshape the troubled integrator. The first job facing Gale, who fills a post that had been vacant for months, is to name a local services veep and FD and then to translate the strategy developed by Euro chief …
Paul Kunert, 14 Sep 2015

Win the business services race with run-book automation

Bringing a more service-based culture to your IT department is a great idea, but who will manage it behind the scenes? Service-based IT is the holy grail for IT departments that want to improve their standing in the business. In the bad old days, IT was a black art, practised behind closed doors by Merlin-like figures. No …
Danny Bradbury, 26 Jun 2015
Spaghetti with tomato sauce

How to turn application spaghetti into tasty IT services

The promise of IT service management is to deliver services that make sense to their business users. To do that, though, IT departments must be able to untangle their own internal resources. IT services must be accessible in one place so that users can find them easily and administrators can manage them. And the back-end …
Danny Bradbury, 25 Jun 2015
chain_relationship_channel

HP Services engineer dispatch tool 'broken', say engineers

An automated service call system pilot at HP – which we are told cost $72m to develop – is fundamentally flawed because it often relies on patchy web connectivity, engineers are complaining. The "enhanced dispatch" is expected to replace the existing "resource control" call centre in Bulgaria towards the end of there year, but …
Paul Kunert, 2 Mar 2015
Columns of coins in the cloud

Alternative Networks CEO talks up the fluffy white stuff

Developers are beavering away at Alternative Networks on a biz cloud by integrating existing services and those of several tech suppliers it hoovered up during the opening month of the year. The London-listed comms and tech integrator raised a few eyebrows in January when it paid £50m to acquire hosted desktop player Intercept …
Paul Kunert, 2 Dec 2014

Ausgezeichnet! Logicalis devours German channel biz

Integrator Logicalis has wolfed down German infrastructure services biz Inforsacom for an undisclosed sum. Some would say this is a brave move given the state of that country IT market and wider economic woes, with Forrester forecasting a 1.2 per cent rise in spending on tech for 2014. But perhaps Logicalis grabbed a bargain …
Paul Kunert, 2 Dec 2014
arrow pointing up

SCC: Brit biz are buying again, but as for mainland Europe ...

The much-used channel phrase ‘revenue is vanity and profit is sanity’ could easily be applied to mid-market reseller hulk SCC as it opened up on results for the first half of fiscal 2015. From its Midlands HQ, the Rigby clan’s last technology business turned over £729m at group level in the six months to the end of September, …
Paul Kunert, 6 Nov 2014
management research

Brit giant Daisy Group extends deadline for buyers to make a mark

Daisy Group has granted a consortium led by CEO Matthew Riley extra time to make a bid to take the LSE-listed mid-market comms and tech outfit private. The exec, along with Daisy’s largest shareholder Toscafund Asset Management LLP and private equity house Penta Capital, last month made an approach to buy the business, …
Paul Kunert, 10 Sep 2014
management strategy2

Phoenix boss grabs industry vet to run Partner Services biz

Phoenix IT Group boss Steve Vaughan has tapped up a former colleague Alistair Blaxill to run the Partner Business, the tech services’ firm’s largest and some would say most troubled division. Blaxill replaces Bill Simpson, who has left the business to “pursue other opportunities”, the London-listed company confirmed, though it …
Paul Kunert, 5 Sep 2014
man_inks_deal_channel signs contract services

Clock's ticking for suppliers who want a piece of hot DWP action

The Department of Work and Pensions has issued a call to tech firms to provide and host a toolset for service integration and management functions in a gig worth up to £17.5m over the next three years. The contract notice posted on the Official Journal of the European Union today, part of IT Transformation Programme, gives …
Paul Kunert, 3 Sep 2014

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