Articles about Outsourcing

surprised nerd, image via Shutterstock

M&S extends customer support contract with, er, Capita

Despite ditching other tech suppliers in a consolidation push, Marks & Spencer – purveyor of Brit middle-class dreams – has extended a customer support agreement with everyone's fave outsourcing titan, Capita, for £70m. The five-year contract renewal to manage marksandspencer.com across voice, online and web chat channels …
Paul Kunert, 18 Jan 2018
Outsourcing

'No evidence' UK.gov has done much to break up IT outsourcing

The scandal around Carillion has put the UK government's addiction to outsourcing in the spotlight. Yet it is a practice that has been going on for many decades - not least in public sector IT. For some years now the government has made noises about breaking away from the "IT oligopoly" – a phrase coined by former Cabinet …
Kat Hall, 17 Jan 2018

Wave Tata, Capita: You've lost mega-contract to rival outsourcer

Financial services slinger Prudential is to kick Capita to the curb, cutting short a 15-year mega deal and switching the administration of its life and pension policies to Tata Consultancy Services. The initial £722m agreement – one of Capita's largest to date – started in early 2008 when Capita took on 1,750 of Pru's people …
Paul Kunert, 16 Jan 2018

220 heads to roll as Steria hacks away at UK.gov back-office IT biz

French outsourcer Sopra Steria plans to make 220 folk redundant from its UK government business as part of a major upheaval of its public sector operation. The Register has seen evidence that the firm plans to put 400 people at risk of redundancy and expects 220 roles to go. The redundancies are part of a shake-up of its UK …
Kat Hall, 15 Jan 2018
Boss leans back comfortably in desk. Pic via Shutterstock

Tata for now: Marks & Spencer transfers 250 tech jobs to outsourcer

Middle-class nirvana Marks & Spencer – the British purveyor of classy date-night grub and frumpy clothes – is slashing its tech supplier base and sending 250 staff to Tata Consultancy Services under an IT outsourcing accord. The High Street giant will pay a one-time "implementation cost" of £25m to offload delivery and …
Kat Hall, 10 Jan 2018

Oh good. Transport for London gives Capita £80m for WAN, LAN and Wi-Fi

Transport for London has inked an £80m deal with outsourcing giant Capita to provide Wide Area Network services in the UK capital. Under the deal, Capita will maintain WAN, LAN and Wi-Fi networks across more than 1,000 TfL sites from August 2018. The deal is for five years, with the option to extend it for another five. TfL …
Kat Hall, 21 Dec 2017
keyboard with 'Help' key

'Subdued' year for poor old Capita means more 'restructuring' needed

Outsourcing giant Capita is broadening its "restructuring" programme (AKA offshoring and automating more jobs), while reporting that 2017 has been a "subdued" year for the biz in a trading update today. This time last year, Capita told staff before Christmas it planned to axe 2,250 roles, including sending more jobs to India …
Kat Hall, 14 Dec 2017

IBM reminds staff not to break customers in pre-Xmas fix-this-now rush

Bosses at IBM's Australian outpost have been forced to remind staff to do their best work during the pre-Christmas rush – that time of year when outsourced clients want a lot of stuff done in a hurry before much of the world shuts down to overeat. Internal communications seen by The Register this week state that human error by …
Simon Sharwood, 13 Dec 2017
BT Tower photo via Shutterstock

Flagging outsourcing biz and sports rights weigh down BT profits by 4%

BT reported a 4 per cent drop in net income to £1.8bn for its second quarter as sports TV rights costs and its underperforming outsourcing biz hit the bottom line. Overall sales fell 2 per cent to £5.9bn for the three months to September. Revenue for Global Services dropped 10 per cent to £1.26bn, with total earnings …
Kat Hall, 2 Nov 2017
California

Super Cali goes ballistic, small-cell law is bogus. School IT outsourcing is also... quite atrocious

California Governor Jerry Brown has vetoed a state bill that would have allowed telcos to put up loads of small-cell antennas, and thus boost phone coverage, against city officials' wishes. Brown said that the proposed law, which was written by State Senator Ben Hueso (D) and backed by the wireless industry cheerleaders at the …
Shaun Nichols, 16 Oct 2017
Exhausted looking business man on phone in from of laptop. Photo by Shutterstock

How's that 'turnaround' year going, Capita? ...Sheesh, sorry I asked

At the halfway point of a turnaround year for listing tech outsourcing ship Capita, the vital statistics are still moving in the wrong direction with top and bottom line slipping and major contract challenges noted. It's almost a year since UK-based Capita issued its first ever profit warning that forced a divisional …
Paul Kunert, 21 Sep 2017

RBS sharpens axe again: 900 IT jobs to go by 2020

The Royal Bank of Scotland is planning to show 40 per cent of its London-based IT staff the door by 2020, according to Unite the union. The mostly taxpayer-owned bank is also preparing to cut contractor numbers by 65 per cent, the union said. The announcement would mean around 650 permanent staff and 230 contractors could …
Rebecca Hill, 15 Aug 2017
Sheaf of £50 notes poised on the rim of a toilet bowl as toilet is flushed. Collage of two photos sourced from Shutterstock

Take that, gender pay gap! Atos to offshore hundreds of BBC roles

Exclusive Hundreds of IT roles at the BBC are to be offshored to cheaper wage locations, under a £560m contract renewal coming into force with its incumbent outsourcing giant Atos. In a conference call with 300 staff - heard by The Register - Atos bosses said the new Aurora IT contract model will involve a "significant amount of …
Kat Hall, 26 Jul 2017

Sweden leaked every car owners' details last year, then tried to hush it up

In a slowly-unfolding scandal in Sweden, it's emerged that the country's transport agency bungled an outsourcing deal with IBM, putting both individuals and national security at risk. Pirate Party founder and now head of privacy at VPN provider Private Internet Access Rik Falkvinge has been working to bring details of the …
Bernd's Oracle employee badge

'My dream job at Oracle left me homeless!' – A techie's relocation horror tale

When Bernd Dorfmueller was offered a job in Amsterdam with Oracle, he thought he had lucked into a dream situation that would boost his professional career in IT. Weeks later, the former network admin was homeless, in debt, and without health insurance. The experienced techie says his story began back in March when, while …
Shaun Nichols, 10 Jul 2017

British Airways poised to shed 1,000 jobs to Capita

Two brands that people love to hate today stand poised to forge an alliance: British Airways plans to outsource call centre management to Capita, sending 1,000 employees into the belly of the beast. The airline will offload the handling of nearly ten million customer calls from centres in Manchester and Newcastle, mimicking …
Kat Hall, 13 Jun 2017

H-1B visa applications from India plummet (and Trump can't claim credit)

The number of H‑1B visas requested by Indian outsourcing companies has dropped drastically, but not for the reasons you might think. In 2016 the top seven Indian firms filed only 9,356 new H‑1B petitions to US immigration, a drop of 37 per cent, according to non-profit think tank the National Foundation for American Policy ( …
Iain Thomson, 7 Jun 2017
Boss leans back comfortably in desk. Pic via Shutterstock

Lloyds finally inks mega 10-year cloudy outsourcing deal with IBM

Exclusive Lloyds Bank has today inked a mega 10-year cloudy outsourcing deal with IBM, with 1,500 staff and contractors to be shipped over to Big Blue - according to internal memo seen by The Register. The bank has been negotiating with IBM to outsource the management of its bit barns to IBM for many months, as we exclusively revealed …
Kat Hall, 6 Jun 2017

Create a news alert about Outsourcing, or find more stories about Outsourcing.

Biting the hand that feeds IT © 1998–2018