Articles about Capita

London councils seek assurance over Capita's India offshoring plans

London councils with Capita contracts have sought assurances from the outsourcing business that they will not be affected by its plans to offshore jobs to India. According to a letter from Capita to one IT team working for a borough in the capital, half its software engineers have been put at risk of redundancy. Following a …
Kat Hall, 22 Mar 2017
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Anti-TV Licensing petition gets May date for Parliament debate

The BBC TV Licensing fee is set to be debated in Parliament in early May after a public petition passed the 100,000 signature mark. The petition calls for TV Licensing revenues to be deducted from "service providers" instead of being collected directly from households in the UK. At the time of writing it stands at 107,779 …
Comically sad tearful man doing fake-looking wail of despair. Photo by Shutterstock

Blighty floods with techies' tears as Capita boss Parker quits

Capita chief Andy Parker is stepping off the executive merry-go-round after the little loved outsourcing company today reported financial results that showed a crash in profits - the worst in its corporate history. The London-listed business told the City that costs related to contract delays and weak trade in the technology …
Paul Kunert, 2 Mar 2017
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Two-thirds of TV Licensing prosecutions at one London court targeted women

Exclusive Two-thirds of TV Licensing prosecutions in a London court were brought against women, according to an exclusive analysis of court data by The Register. We analysed three months of listings data from the City of London Magistrates’ Court in the UK. Of the 62 individual defendants who appeared in court charged with not paying …
Paris, France - July 16, 2016 : New smart electric meter Linky from ERDF (Electricity Network Distribution France). Photo by GERARD BOTTINO / Shutterstock.com Editorial use only

Smart meter firm EDMI asked UK for £7m to change a single component

Exclusive EDMI, the UK maker of residential smart meter comms hubs, is seeking approval for a major modification to its kit - a process it had expected to take 18 months and cost £7m, leaked internal documents show. The revelation has emerged as the meter industry continues to drip-feed marketing studies into the press to persuade …
Tony Hall, BBC Director General. Pic: BBC

Licence-fee outsourcer Capita caught wringing BBC tax from vulnerable

Capita, to whom the BBC has outsourced its licence fee shakedown efforts, has been found to be targeting vulnerable people as part of an aggressive bonus scheme for its collectors. An investigative report by the Daily Mail has found Capita to be offering bonuses of up to £15,000 a year to its 330 enforcement officers, who have …
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Capita swallows £50m blow after writing down historic contracts

Everyone's favourite cuddly outsourcing corp Capita is writing off a cool £50m worth of assets related to certain deals with customers after a "comprehensive review across its major contracts" base. The listed firm today told the London Stock Exchange that top brass had decided to "impair, at the year end 2016, a number of …
Paul Kunert, 21 Feb 2017
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Rollout of smart meters continues at a snail's pace

Looking back over a turbulent year, some things remained reassuringly constant. England lost the football, Julian Assange stayed vitamin D deprived, and Blighty's smart meter rollout continued at a snail's pace. According to the latest government figures (PDF), there are now 4.9 million smart meters operating across homes and …
Kat Hall, 22 Dec 2016

Capita is STILL the BIGGEST tech services supplier to UK.gov

Despite all the mini fires burning at beleaguered Capita, the much maligned outsourcing giant remained the UK's biggest public sector tech services supplier in 2016 as revenues swelled to £1.9bn. An annual report by analyst TechMarketView found the firm that everyone loves to hate increased top line sales 5 per cent year-on- …
Kat Hall, 22 Dec 2016
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Beeb flings millions more £s at Capita for telly tax collection

El Reg can confirm that two things Brits love will be paired together for another couple of years - the Beeb has again extended Capita's telly tax collection contract. The original deal was signed in 2002 for £500m, and renewed in 2012 for eight years at a cost of £560m. Today it emerged the agreement will now stretch until …
Kat Hall, 19 Dec 2016
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Capita: 2,250 jobs cut, more offshoring, more robots... Merry Xmas!

Troubled outsourcing giant Capita is reacting to a post-Brexit slowdown by confirming it will axe roughly 2,250 staff, which includes sending more jobs to India and using robots to automate certain parts of the operation. The company will also try to flog off parts of the sprawling empire, bits that are no longer deemed part …
Paul Kunert, 8 Dec 2016
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Barnet Council: Outsourcing deal with Capita has 'performance issues'

Barnet council's controversial £322m 10-year outsourcing deal is plagued by a number "performance issues" particularly within IT - but has also yielded "significant savings" since 2013, according to a report. The borough's chiefs have reviewed the Customer and Support Group (CSG) contract handed to Capita and concluded it has …
Kat Hall, 21 Nov 2016

Capita STILL hasn't delivered usable Army recruitment IT system

Infamous IT bungler Capita still hasn't delivered usable ICT systems for British Army recruitment, despite signing the contract to do so five years ago, it emerged in Parliament on Tuesday. Crapita Capita has a contract with the Ministry of Defence, the Recruitment Partnering Project, which was signed for £1.3bn in 2012 to …
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Smart Meter rollout delayed again. Cost us £11bn, eh?

The IT system that was to underpin Blighty's smart meter rollout remains unfinished as another yet another deadline whooshes by. The last time it missed a smart meter deadline, the UK Department for Business, Energy and Industrial Strategy (BEIS) promised that “the new infrastructure is planned to go live at the end of …
Comically sad tearful man doing fake-looking wail of despair. Photo by Shutterstock

Capita's head of tech solutions resigns

The head of Capita’s technology solutions division Simon Furber is the most recent capo to leave the biz. His departure comes as the outsourcing Goliath issued its first ever profit warning in which it blamed a drop-off in the reseller businesses in the IT Enterprise Services subsidiary for a £30m shortfall in sales. A Capita …
Kat Hall, 25 Oct 2016
Sheaf of £50 notes poised on the rim of a toilet bowl as toilet is flushed. Collage of two photos sourced from Shutterstock

Market pulls chain on Crapita share price after first ever profit warning

Capita’s share price went into freefall this morning after its first ever profit warning, with troubles at the tech reselling and recruitment services units blamed, as well as costly delays to its Transport for London contract. Turnover grew four per cent in the first half of the year, but Capita confirmed “subsequently, our …
Paul Kunert, 29 Sep 2016

Three outsources staff to Capita

Staff at Three are poised to receive a very early Christmas present - in the form of a Transfer of Undertakings Protection of Employment notice to everyone's favourite outsourcer Capita. Under the £70m deal over the next seven years, 450 employees in customer service, sales and operational management in Three’s Glasgow contact …
Kat Hall, 20 Sep 2016
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You should install smart meters even if they're dumb, says flack

The UK’s controversial smart meter programme will only succeed in saving consumers cash if people are made aware of the benefits, says Rob Smith, head of policy and public affairs at Smart Energy GB. Some 53 million smart meters are due to be installed in residences and small businesses by the end of 2020, at an estimated cost …
Kat Hall, 9 Sep 2016

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