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Sonia Cuff

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Chatbots: A load of hype or fancy lifehack for the lazy IT person?

It's the age of the chatbot. The chatbot revolution is coming. Unless it isn't. Conversational User Interfaces are still very much on the Innovation Trigger rising curve of Gartner's hype cycle. And the people who are the most hyped up about chatbots seem to be the people that sell platforms to build them on. As chatbots seep …
Sonia Cuff, 21 Sep 2017

Cognitive Services, Clippy? AI's silent infiltration of Microsoft's Office stack

In just over a year, Microsoft has launched and expanded a set of APIs called Cognitive Services, which handle everything from face and emotion recognition, to a Language Understanding Intelligence Service (yes, LUIS for short) and a Custom Decision Service. At the Cognitive Services homepage you can get your hands on …
Sonia Cuff, 22 Aug 2017
Shark, photo via Shutterstock

Got that syncing feeling? Cloud's client-side email problem

Despite predictions of its demise, we've been happily using email in business since it first became widespread more than two decades ago. In many ways it's defined the way we compose, reply or send digital messages. A number of technologies have consolidated and extended it to something that became called "collaboration". …
Sonia Cuff, 4 Aug 2017
Upset man at desk shouts into phone. Pic: Shutterstock

Skype for Business is not Skype – realising that is half the battle

Skype revolutionised IP-based video calling to such an extent it became a verb, much like Google. This largely consumer technology went pro in 2011 when Microsoft bought the firm for $8.5bn. Microsoft, of course, already had IP-based video as part of its unified communications platform, first with Office Communicator and then …
Sonia Cuff, 1 Aug 2017
Robot workers photo via shutterstock

Let's go to work: How bots took over business

Once cloud was accepted as something with various meanings, none of which our customers understood, the IT industry searched for the next big buzzword. It came up with not one but three terms often used interchangeably by people who don't know any better – bots, artificial intelligence and machine learning. This is great news …
Sonia Cuff, 14 Jul 2017
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Tanks for the memories: Building a post-Microsoft Office cloud suite

Analysis Microsoft for decades not only defined personal productivity and team collaboration using Office, Outlook and Exchange – it kept the competition at arm’s length. Today, however, there’s a large community of businesses that don’t look to Microsoft for collaboration or productivity solutions at all. In fact, Microsoft doesn’t …
Sonia Cuff, 28 Jun 2017
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Migrating to Microsoft's cloud: What they won't tell you, what you need to know

“Move it all to Microsoft’s cloud,” they said. “It’ll be fine,” they said. You’ve done your research and the monthly operational cost has been approved. There’s a glimmer of hope that you’ll be able to hit the power button to turn some ageing servers off, permanently. All that stands in the way is a migration project. And that …
Sonia Cuff, 19 Jun 2017
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Does Microsoft have what it takes to topple Google Docs?

If you were to start a business today, would you bother buying desktop software for productivity and collaboration? Probably not, you'd employ some software option delivered as a service. For enterprises with a history of legacy, the move to online versions of on-prem is trickier but is being done. The question, however, is …
Sonia Cuff, 31 May 2017

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