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Gareth Corfield

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customer service people take pain from firm's customers

TSB takes on 250 complaint-wranglers to absorb £200m outage fallout

British bank TSB is reportedly hiring an extra 250 customer service bods to help it cope with an avalanche of customer complaints after its IT meltdown earlier this year. The Press Association reported the sudden hiring surge at the bank, which suffered a week-long outage in April, caused by a botched systems upgrade and data …
Gareth Corfield, 15 Aug 2018
man in a catapult prepares to launch himself

Alibaba and Elastic slingshot searchable, analyticky cloud ... outside China

Alibaba and Elastic, the purveyor of scalable open-source search engine Elasticsearch, are to offer their joint Alibaba Cloud Elasticsearch product outside of China for the first time. “With the expanded footprint, customers outside China will now have access to the real-time search, ingestion, analytical capabilities and …
Gareth Corfield, 15 Aug 2018

IoT shouters Chirp get themselves added to Microsoft Azure IoT

Audio IoT networking firm Chirp has convinced Microsoft to integrate its tech into the Azure IoT platform. Chirp’s hookup with Microsoft’s Azure IoT platform comes a few weeks after it rolled out a free tier for SDK access. CTO James Nesfield told us: “We’re able to add a really elegant onboarding capability without adding to …
Gareth Corfield, 15 Aug 2018
Amazon Video

Ad watchdog: Amazon 'misleading' over Prime next-day delivery ads

Amazon Prime’s next-day-delivery advertising strapline has been branded misleading by a British advertising watchdog. No fewer than 280 people complained to the Advertising Standards Authority, a private company based in London, that Amazon’s “one-day delivery” promise – including its “one-day delivery for Christmas” promotion …
Gareth Corfield, 14 Aug 2018
Man stroking his chin deep in thought

Too many leftover screws? Ikea website backend goes TITSUP

Updated Swedish flat-pack furniture folk Ikea’s UK tentacle appears to be suffering a rather lengthy website backend outage stopping some customers from placing online orders. The website is currently greeting visitors with the message: "Oops! We are currently experiencing some technical difficulties and you may experience issues when …
Gareth Corfield, 14 Aug 2018
People whispering

Whistleblower org chief quits over Assange critic boot demand

The director of whistleblower support outfit the Courage Foundation has quit after being told to pull support from Barrett Brown following some barbed comments he made about Julian Assange. Naomi Colvin walked out of the foundation after “three of Courage’s trustees wrote to me demanding that I inform Barrett Brown that he …
Gareth Corfield, 13 Aug 2018
IBM Headquarters, Armonk, NY

IBM's Watson 'n' cloud head honcho targeted by WPP – reports

IBM’s top cloud and Watson AI man has reportedly been tapped up about moving to scandal-hit ad company WPP Group as chief executive. David Kenny, veep of Big Blue’s Watson and Cloud Platform division, was reportedly interviewed by top WPPers who were hoping to tempt him across from Watson. WPP, a maker of supermarket shopping …
Gareth Corfield, 13 Aug 2018
freak out

Extreme Networks? Extreme Share Price Crash, more like

Extreme Networks’ share price almost halved after its Q4 financials hit the wires on Wednesday, in spite of the US network infrastrucutre kit-maker reporting a double-digit bounce in turnover. It serves as a timely reminder that tech companies miss Wall Street forecasts at their peril. While revenues rose 56 per cent to $278. …
Gareth Corfield, 10 Aug 2018
a hiker pauses on top of the sierra nevada mountains

Four-year switch: Two Cisco veeps pack bags and go for a wander

A former Brocade marketer turned Cisco veep is leaving the networking kinpin, along with another veep who ran the service provider division. The two senior bods - Christine Heckart and Yvette Kanouff - are both set to be replaced, according to the firm. Kanouff, general manager of the Service Provider Business, told employees …
Gareth Corfield, 10 Aug 2018
tired businessman

Ex-VMware veep loses attempt to throw out his own $1.5m legal win

A former VMware veep who claimed tens of millions of dollars from the virtualization company over whistleblower victimisation has lost his legal attempt (PDF) to throw out a $1.5m arbitration award made in his favour. Dane Smith, a one-time vice president of the Americas at VMware, blew the whistle some years ago on a secret …
Gareth Corfield, 10 Aug 2018
IBM z14 ZR1 mainframe

Nearly half of IBM's $1bn Aussie framework deal comes from mainframes

IBM has scored itself a AU$481m ($357m, £277m) mainframe contract with the Australian Department of Human Services. The revelation that half of a larger mega-deal rests solely on mainframes sheds more light on what's holding up Big Blue's financial position. angry employee IBM loses mainframe docs down the back of the web, …

Creased Lightning: Profits wobble at Virgin Media while fibre project stays sluggish

Virgin Media's operating income slid 17 per cent over the past year despite the Brit telco growing its Q2 2018 revenues to £1.275bn, creating interesting conditions for its newly acquired chief operating officer. Of the total quarterly revenue, £903.9m came from residential cable subscribers. Business subscription revenue …
A ZX Spectrum Vega Plus V2 by Retro Computers Ltd

ZX Spectrum Vega+ blows a FUSE: It runs open-source emulator

Review The ZX Spectrum Vega+ is running open-source Spectrum emulator software FUSE, The Register has confirmed while carrying out a hands-on review of the handheld console. As regular readers know, the Vega+ is the flagship product of Retro Computers Ltd, the company which took £513,000 in crowdfunded cash from members of the public …
Michael Dell, photo: Dell

Going public again would swell profits by two-thirds, claims Dell

Dell is wooing investors with the promise of profits leaping by more than two-thirds if they back Big Mickey D's plans to take the eponymous tech group public again. According to Dell's latest S-4 filing with the American Securities and Exchange Commission, by 2023 Dell reckons it will be generating revenues between $91bn and …
keyboard with 'Help' key

Almost 1 in 3 Brits think they lack computer skills to do their jobs well

Nearly a third of Britons don't think they have the required computer skills to do their jobs despite 9 in 10 households having internet access, according to the Office for National Statistics. The government numbers agency's latest survey also reckons that 16 to 24-year-olds are the most likely group to be using cloud storage …
china

Google's cuddling up to China with clouds in its eyes – reports

Google is pondering a cloudy move to China and a hookup with local operators Tencent and Inspur, according to reports. China, long coveted by the Western technology industry for its massive, tech-hungry markets, is a ripe target for the usual big firms on two fronts: as a market to sell into and as a contract producer of goods …

Mellanox plumps pipes on Bluefield controller to squeeze out 200Gb/s

Mellanox claims to have rolled out the world's fastest Ethernet storage fabric controller at this year's Flash Memory Summit. The Bluefield storage controllers are, it said, optimised for "extreme efficiency and programmable virtualization for NVMe over Fabrics". They are billed as delivering 4 million IOPS with NVMe-oF, up …
A ZX Spectrum Vega+ V2, as delivered by Retro Computers Ltd at the end of July 2018. Pic: Craig Wootton

ZX Spectrum reboot latest: Some Vega+s arrive, Sky pulls plug, Clive drops ball

Sir Clive Sinclair's company has accused flailing ZX Spectrum reboot firm Retro Computers Ltd of trading while insolvent. Meanwhile, the firm has delivered some consoles – and been stripped of the brand rights to its flagship product. Last week some customers of Retro Computers Ltd reported on social media that they had …
Julian Assange, as featured by the Russia Today propaganda station

Ecuador's Prez talking to UK about Assange's six-year London Embassy stay – reports

It would appear that the president of Ecuador is not a fan of Julian Assange. Lenin Moreno, the head of the South American state since 2017, reportedly said today that he had spoken to the British government about the evidently unwanted Australian-born squatter, who has been hiding in the Ecuadorean embassy in London since …
Gareth Corfield, 27 Jul 2018
Fibre, image via Shutterstock

Openreach annual review: Eat fibre and be merry, we fixed the faults before you called

Openreach claims it is now more independent of BT than ever before, adding that the UK's fibre rollout is going just fine and all ISPs are now very happy with the BT-owned telecoms infrastructure company. This was the gist of its first annual review, issued to coincide with yet more central government pledges to extend …
Gareth Corfield, 27 Jul 2018

Pesky 'restructuring charges' make off with Citrix's cloudy cash

You win some, you lose some. Citrix has embiggened its quarterly revenues – while at the same time shrinking profits by a couple of million dollars. How did they manage that? The firm on Wednesday reported revenues of $742m for the second quarter of fiscal year 2018, a 7 per cent increase on the year-ago quarter of $693m. …
Gareth Corfield, 26 Jul 2018
Screenshot of BBC website returning HTTP 500

BBC websites down tools and head outside into the sun for a while

The entire BBC website (less iPlayer) went down briefly this morning. Auntie's online offerings, ranging from free online news to telly and radio listings, recipes and educational content for kids, were all briefly offline. All the BBC's sub-sites were throwing up HTTP 500 errors, complete with a nice little graphic of the …
Gareth Corfield, 26 Jul 2018
Penguin

Oracle Database 18: Now in downloadable Linux flavour

Oracle Database 18 is now available for on-prem download on Linux, according to a talkative senior Oracle chap. Oracle corporate HQ Oracle: Think our DB sales are great now? Wait until we actually get the new product out... READ MORE Mike Dietrich, Big Red's master product manager for upgrades and migrations, said users can …
Gareth Corfield, 25 Jul 2018

HPE's Hybrid IT group gets shiny new permanent head

HPE has appointed a permanent president to its new hybrid IT business group, in the form of Phil Davis, who is currently the firm's global sales chief. greenlake Public, private, hybrid cloud? Take a dip in our GreenLake HPE urges READ MORE Davis, who starts his new job on 1 August, was appointed "new global leader" for …
Gareth Corfield, 25 Jul 2018

UK.gov commits to rip-and-replacing Blighty's wheezing internet pipes

The Ministry of Fun* is wheeling out a new national telecoms strategy (PDF) that aims to slather the UK in healthy full-fat broadband fibre by 2033. Under the plans, the whole of Blighty's copper network will be ripped out and replaced by fibre-optic cables to enhance broadband speeds, as was suggested by a recent survey. New …
Gareth Corfield, 23 Jul 2018

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