10th > December > 2007 Archive

Warning: roadworks

ITIL deeds don't go unpunished

It shouldn't be a surprise as to why IT's automation needs often fall to the bottom of the stack: because most companies are not in the technology business, investments in people, processes, or technologies that are designed to improve IT only show up as expenses on the bottom line. And so while IT is the organization that is responsible for helping the rest of the business adopt various automated solutions, IT often goes begging when it comes to investing in its own operational improvements.
10 Dec 18:38 | 2

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