Data Centre

Cloud

Alexa muted, Twilio taps out, and Bitbucket kicks the, er, bucket amid AWS data center hiccup

Ah, the stable and reliable cloud

By Shaun Nichols in San Francisco

7 SHARE

Problems at an Amazon Web Service data center in Virginia today are being blamed for outages affecting some major websites and online services today.

Amazon said its highly popular US-East region has been dropping packets all morning, US West Coast time, thanks to an unidentified connectivity problem with Direct Connect. That's the system that connects Amazon's data centers to non-Amazon server warehouses and premises. AWS said its engineers are working on the problem, but gave no estimate when service might return.

"We continue to work towards resolving the increased packet loss impacting AWS Direct Connect connectivity to the US-EAST-1 Region. Direct Connect connections from the Equinix DC1 - DC6 & DC10 - DC12, Ashburn, VA and CoreSite VA1 & VA2, Reston, VA locations are affected by this issue," Amazon said on its status page.

Here's the full text from Amazon's status page:

7:29 AM PST We are investigating increased packet loss possibly impacting some AWS Direct Connect customers in the US-EAST-1 Region.

8:03 AM PST We continue to work towards resolving the increased packet loss impacting AWS Direct Connect connectivity to the US-EAST-1 Region. Direct Connect connections from the Equinix DC1 - DC6 & DC10 - DC12, Ashburn, VA and CoreSite VA1 & VA2, Reston, VA locations are affected by this issue.

9:43 AM PST Connections in the CoreSite VA1 & VA2 (Reston, VA) location, and some connections in the Equinix DC1 - DC6 & DC10 - DC12 (Ashburn, VA) location are inactive. Inactive connections are not receiving routes advertised from Direct Connect routers. We are now working to restore service on these Direct Connect connections. The AWS VPN service is operating normally and may be an alternative for some workloads.

The cockup has knocked a number of internet services offline, including Amazon's own Alexa virtual assistant. Others reportedly knackered by the issue include bank Capital One, comms service Twilio, and developer hub BitBucket, which has happily confirmed that the Bezos Bunch's wonky data center is at fault.

At least users are taking the outage in stride:

No word yet on when service will be restored. We've asked Amazon for comment on any possible cause for the issue, particularly if it was at all connected to the recent wave of memcache DDoS attacks. ®

Sign up to our NewsletterGet IT in your inbox daily

7 Comments

More from The Register

Amazon: For every dollar of op. profit going into Bezos' pockets, 73 cents came from AWS

It's pretty much a cloud provider with a gift shop on the side

Amazon and others sniffing around Slack

Enjoying a free version of the biz collab software? Maybe not for much longer...

Hipster horror! Slack has gone TITSUP: Total inability to support user procrastination

Updated Work-avoidance tool avoids work

New AWS auto-scaler started life as private show for Netflix

Amazon’s own auto-scaler now available for third-party apps

Dearly beloved, we are gathered here today to mark the life of Slack for Windows Phone

Farewell, dear app, we hardly knew ye (which might have been the problem)

KVM? Us? Amazon erases new hypervisor from AWS EC2 FAQ

We've fro-Xen page to preserve evidence of NVMe servers and Xen's stay of execution

Farewell then, Slack: The grown-ups have arrived

Comment Rumours of email's death have been greatly exaggerated

Slack cuts ties to IRC and XMPP, cos they don't speak Emoji

Gateways to close on May 15th, leaving you almost ten whole weeks to rebuild integrations