Brit regulator pats self on back over nuisance call reduction: It's just 4 billion now!

Problem? It's, er, only 60 calls per UK resident

By Kat Hall

Posted in Policy, 9th February 2018 13:40 GMT

UK communications regulator Ofcom and the Information Commissioner’s Office have awarded themselves a pat on the back for reducing the amount of nuisance calls in the islands to a mere 3.9 billion last year.

In an update on the joint action plan to tackle nuisance calls and texts, it said: “Ofcom’s latest estimate is that approximately 3.9 billion nuisance calls are received by UK landlines per year. As large as this number is, it is about 20 per cent less than our estimate of 4.8 billion calls to landlines in 2015."

Home improvements and PPI were the most common call subjects in both 2016 and 2017.

That progress was apparently achieved by introducing "blocking" measures to stop millions of nuisance calls from getting through to people; enforcement action against companies making nuisance calls; and intelligence sharing with the government, domestic and international regulators, technical bodies and law enforcement.

However, it acknowledged there is still much more work to do to ensure people are better protected against nuisance calls.

In 2017, the ICO issued 29 civil monetary penalties totalling £2.8m. The largest penalty - of £400,000 - was against Keurboom Communications Ltd for making over 99 million unlawful automated marketing calls. During the year, seven penalties were issued for amounts of £100,000 or more.

In December 2017, the ICO exercised its powers of search and seizure by executing search warrants on two premises in Nottingham. “This is part of a wider investigation centred on a network of organisations and individuals responsible for unsolicited personal injury claims-related automated calls,” it said.

It has also created database for working group members to share the numbers they block, and view those blocked by others for consideration of further action.

Apparently the regulators "intend to continue to focus on the same approach in 2018." So consumers might see a further reduction to just three billion nuisance calls next year. ®

Sign up to our NewsletterGet IT in your inbox daily


More from The Register

Ofcom proposes ways to stop BT undercutting broadband rivals

Tackles former state monopoly's 'significant market power'

UK watchdog Ofcom tells broadband firms: '30 days to sort your speeds'

Or customers can... walk to a new provider without penalty

A million UK homes still get crappy broadband speeds, groans Ofcom

Some 4% of properties trundle below 10Mbps

UK's BT: Ofcom's wholesale superfast broadband price slash will hurt bottom line

Part of plans to boost country's woeful full-fibre investment

UK good for superfast broadband, crap for FTTP – Ofcom

Ahead of only Nigeria when it comes to fibre

Ofcom to networks: Want this delicious 5G spectrum? You'll have to improve 4G coverage

Better LTE for bumpkins wedged into mobe operators' bids

Making calls? Ha, not what most peeps use phone for – Ofcom

Scrolling Twitter more important than phoning home or anywhere else

Ofcom to probe Three and Vodafone over network throttling

Telcos may have breached EU net neutrality rules

More Brits have access to 1Gbps speeds than those failing to muster 10Mbps – Ofcom report

Both stats still pretty piss poor

Ofcom pressuring BT to slash wholesale prices for superfast broadband

Charges for 40Mbps packages to be cut by 40 per cent