Data Centre

NHS outages KO Welsh GP services and Manchester A&E

No connection... between the blackouts

By Gareth Corfield


A data centre glitch has left doctors in Wales unable to access their patients’ details – while a similar outage in Manchester, England, has placed severe strain on hospitals’ accident and emergency departments.

Dr Alan Woodall, chairman of GP Survival UK who works from a surgery in Montgomeryshire, mid-Wales, told the Beeb: "Myself and colleagues that work in primary care cannot access electronic patient records which is severely inhibiting our ability to provide patient care.”

Both of NHS Wales’ main data centres, at Blaenavon (north of Newport) and Cardiff, have suffered unspecified technical problems, though at this stage it is not thought to be the result of malware or a cyber attack.

“There is currently a technical issue affecting two NHS Wales Data Centres. This is under investigation by the NHS Wales Informatics Service and is being dealt with as a priority,” NHS Wales said in a statement.

Downtime has also struck NHS services across Greater Manchester, which was so bad that managers urged the public not to attend A&E departments.

“Manchester University NHS Foundation Trust is experiencing a network outage on the Central and Trafford sites. We are working to resolve this as quickly as possible and services are using their well-rehearsed business continuity plans,” said the trust in a statement, without elaborating.

The main NHS Digital press office said it was not aware of the Manchester outage and told us networks in England were fine.

A source within the NHS a screenshot of its internal system status page this afternoon, which appeared to confirm the press office’s view:

Do you know more about these outages? Email us on in confidence. ®

Sign up to our NewsletterGet IT in your inbox daily


More from The Register

Fix this faxing hell! NHS told to stop hanging onto archaic tech

We can’t have Matt Hancock calling a hospital and hearing: baa-ruhr-reee-uh-reeee-uh-reee

Now NHS Digital is going after data on private healthcare too says project will help patients, improve transparency

NHS England fingered over failure to forward patient correspondence

Millions wasted and patient harm 'cannot be ruled out'

NHS systems fell offline for 1,300+ hours over 36 months, cyber-nasties fingered – FoI study

Extent of attacks on UK healthcare revealed in numbers

Looking for scrubs? Nah, NHS wants white hats – the infosec techie kind

£20m vaccine for NHS cybersecurity

Doctor, doctor! My NHS Patient Access app has gone TITSUP*

Bad luck if you want to book an appointment online

NHS given a lashing for lack of action plan one year since WannaCry

Cyber resiliency of the UK's health service still in disarray

NHS Digital to probe live-stream spillage of confidential patient info – after El Reg tipoff

Exclusive Risk of app's vid demo falls under spotlight

'Coding' cockup blamed for NHS cough-up of confidential info against patients' wishes

Another day, another UK public health data breach

Watchdog slaps NHS for failure to tackle correspondence backlog

Finds 1,788 cases of potential harm