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Networks

TalkTalk glitch causing mobiles and landlines to go off at the same time

Yet more problems for the firm's long-suffering customers

By Kat Hall

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Beleaguered TalkTalk customers are complaining that their landline and mobile phones ring at the same time, an issue that appears to be due to a glitch in the telco's Talk2Go app.

According to the TalkTalk community forum, the problem first occurred earlier this week. However, customers were still reporting issues this morning.

"The worst thing is that I get no mobile signal at all at work during the day, so calling our landline is instantly diverting to the mobile voicemail and nobody at home is able to answer the landline as it doesn't ring (as voicemail answered)," complained the original poster.

Many other customers have since piled in to report they are experiencing similar problems.

One customer deserved the issue as "another **** up from TalkTalk". He said: "I have emailed the CEO's office as its an absolute joke! My broadband hasn’t worked properly for 5 months and constant issues, they are still happy to take the payment every month.

"It has to be linked to the talk2go app as its the only way they had my work mobile number. but first line support in india didn't have a clue what I was saying!"

Another customer said that TalkTalk had informed them there was a known issue to the service.

One said they received a message from TalkTalk this morning via a Twitter DM, which read: "Apologies for any inconvenience caused Paul! Please let us know if you need anything." Customer: "Only the problem fixed (just confirmed that it's still broken)." TT: "Paul you're still having trouble with your service?" Customer: "Oh yes, same fault as reported, still unfixed."

He wrote: "I'm always amazed that a company that calls itself 'TalkTalk' use every method possible to avoid actually picking up the phone to customers who have faults and check that it's been fixed to their satisfaction."

TalkTalk has suggested it is keen to ditch its poorly performing mobile business and concentrate on broadband instead.

In September TalkTalk was named the worst UK internet provider in a biannual survey of providers by consumer charity Which? for the fifth time running.

Users named slow speeds, frequent connection drop-outs and poor customer service their biggest bugbears with the provider.

A TalkTalk spokesman said: “A handful of TalkTalk customers recently experienced concurring ringing to both their mobile and landline. We’d like to thank these customers for their patience whilst we resolved the issue and apologise for any inconvenience caused.” ®

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