Data Centre

Cloud

IBM broke its cloud by letting three domain names expire

Hang on? Isn't Big Blue betting the company on a clever cloud? Yup. It is. Sigh

By Simon Sharwood

44 SHARE

Back in September, IBM was left red-faced when its global load balancer and reverse DNS services fell over for 21 hours.

At the time, IBM blamed the outage on a third-party domain name registrar that was transferring some domains to another registrar. The sending registrar, IBM said, accidentally put the domains in a “hold state” that prevented them being transferred. As the load balancer and reverse DNS service relied on the domains in question, the services became inaccessible to customers.

IBM's now released an incident summary [PDF] in which it says “multiple domain names were mistakenly allowed to expire and were in hold status.”

The explanation also reveals that the network-layer.net domain was caught up in the mess, in addition to the global-datacenter.com and global-datacenter.net domains that IBM reported as messed up in September.

It's unclear if IBM or its outsourced registrar was responsible for the failure to renew registration for the domains.

Whoever's to blame, the incident is not a good look for a company staking its future on the cloud and AI-driven automation.

The incident comes on top of IBM botching the end-of-life for TLS 1.0 and burying news that it added Intel Optane to its cloud, but without being able to use it as memory.

IBM's not alone in cooking its cloud with avoidable errors: Google today admitted that a brownout in its Canadian bit barns was caused by a patch that had been applied elsewhere, but had for unspecified reasons not made it above the 49th parallel. ®

Sign up to our NewsletterGet IT in your inbox daily

44 Comments

More from The Register

IEEE joins the ranks of non-backdoored strong cryptography defenders

'Exceptional access' is a really bad idea, says standards-setter, but one-off malware is cool

Whoa, AWS, don't slip off your cloudy perch. Google and Microsoft are coming up to help

While Alibaba dips a tentative toe in the challenger pool

New AWS auto-scaler started life as private show for Netflix

Amazon’s own auto-scaler now available for third-party apps

Amazon: Intel Meltdown patch will slow down your AWS EC2 server

Sysadmins notice performance dip amid security fix rollout. Not everyone hit hard. YMMV etc

Spooked Cisco chief phoned AWS, asked: You're not making a switch, are you?

Switchzilla's share price dipped following rumor of direct rivalry

Intel, Microsoft, Adobe release a swarm of bug fixes to ruin your week

Massive patch dump with 112 fixes... and that's just for the Photoshop giant

Accounting software biz Intuit flogging bit barn to throw its lot in with AWS

Most of their core apps were already in the cloud anyway

Verizon commits to AWS after buying and selling its own cloud

Can anyone catch the big three (plus Oracle and IBM?)