Software

After Microsoft calls out HP Inc over stalled Windows 10 logins, HP bounces back with a fix

Shove this tool into your PC if it's getting stuck during startup

By Andrew Silver

12 SHARE

After enduring roughly two weeks of complaints, HP Inc has today produced a fix for folks struggling with blank screens on their computers.

A Windows 10 update, released by Microsoft on September 12, caused HP PCs to get stuck showing black displays after users attempt to log in. Machine owners reported seeing nothing but blank monitors for up to five or ten minutes after entering their usernames and passwords.

Last Tuesday, on September 19, a Microsoft spokesperson told us it was "working to resolve this" cockup, and referred affected readers to a webpage that seemed to link the problem to faulty information from HP. The page claimed some, cough, cough, manufacturers ship disks with "incorrect registry keys" installed that conflict with a service Microsoft uses to prepare applications, which is called app readiness.

After acknowledging the problem three days later, and noting that a fix is looming, today a spokesperson for HP Inc told us it has published an online support page that offers two possible solutions for affected HP owners running Windows 10.

The first – which some support forum dwellers had previously experimented with – was to disable the app readiness service. The second is to use a tool called HP Image Enhancement for System Logon, and run Windows Update after.

When opened, the tool notes a "critical" update is required, and ultimately it appears to search for and destroy specific registry keys causing the login stalls.

According to the spokesperson for HP Inc, users can either download and run the tool from the above support page link, or wait for it to appear as an automatic update. ®

Sign up to our NewsletterGet IT in your inbox daily

12 Comments

More from The Register

Microsoft Germany emerging from behind Deutsche Telekom cloud

Frankfurt, Berlin regions to launch end of 2019, T-Systems 'trustee' deal to be retired

So what's Microsoft's counter-AWS cloud strategy? Don't be evil

Lil pupper yaps at big doge

IoT shouters Chirp get themselves added to Microsoft Azure IoT

Now your devices can join you in bellowing at Redmond's products

Microsoft gets edge on AWS with Azure Stack for government

Feds can now stick Redmond clouds into on-prem hardware

SUSE and Microsoft give enterprise Linux an Azure tune-up

Veteran penguin botherer feels the need. For speed

Microsoft's collaboration software Teams works on its collaboration hardware Surface Hub

Coming soon to a massive jumped-up whiteboard near you

Microsoft: 'So, we can buy GitHub?' EU: 'We'll tell you on 19 October'

Regulators set (provisional) date for ruling on buyout

Azure certifications are awful, Microsoft admits, so it has made new ones

Changes to add ‘more of the skills that you actually need to be successful’

Microsoft takes another whack at killing off Windows Phone 8.x

Still using it after last year's OS axe? No apps for you then

Microsoft's cheapo Surface: Like a netbook you can't upgrade

When Go means slow