Business

Vodafone reports sliding revenues but customers don't hate them as much

And India still a mighty struggle

By Team Register

15 SHARE

Vodafone's UK reputation is improving thanks to network improvements, the company said, pointing to a higher net promoter score as it revealed its results today.

Vodafone phased out its low-end brand Talkmobile during this period. It claims a better network (with just 0.49 per cent of calls dropped) and better 4G coverage helped.

UK service revenue was down 4.8 per cent ("reported") or 2.7 per cent ("organic") – the latter excluding what Vodafone calls regulatory costs, like the EU's roaming charges mandate. Mobile service revenue declined 2.3 per cent or 1.7 per cent, excluding handset financing. Enterprise and fixed line continued to decline.

Overall reported revenue fell 8.7 per cent and organic revenue 14.3 per cent. So why did Vodafone share price revive today?

Decent performance in Europe, Turkey and Africa, largely. India has turned out to be a huge cash commitment for the group. Vodafone bolstered its assets by merging its operation with Ideal, making it the largest operator. But it continues to face a brutal price war on the subcontinent: service revenue declined 13.9 per cent (of 11.5 per cent) year-on-year, ending the quarter with 211.9 million customers. 41 million are on 3G or 4G.

Sign up to our NewsletterGet IT in your inbox daily

15 Comments

More from The Register

Vodafone, TPG propose 'merger of equals'

One is more equal than the other, but deal makes sense as NBN rollout continues

Vodafone sues Ofcom to reclaim 'overpaid' mobe spectrum fees

EE set it up, now Voda's shooting for goal

Vodafone emits new wearable ... kid-trackers

Creepy? Nah. Selling peace of mind to hyper anxious parents

Vodafone cops ads rap over Martin Freeman's vanishing spaceship

Thou shalt not use sync speeds instead of throughput speeds, decrees Brit watchdog

Vodafone pinches mobe network nerd metrics from the mighty EE

Surgical investment pays off for performance in three UK cities

Vodafone is UK's mobile ping king

It's not all about speed

Vodafone drank Facebook's network Kool-Aid … and LIVED!

White boxes, multi-coloured light, 800 Gbps and backhoe-proofing, thanks in part to Zuck

Vodafone and EE ship Apple's Watch 4, but not without LTE teething issues

Which gets you the best deal? We did the arithmetic

UK comms watchdog Ofcom pokes probe into Vodafone and EE over network coverage numbers

One may have said too much, one may have said too little

Ofcom to probe Three and Vodafone over network throttling

Telcos may have breached EU net neutrality rules