Uber sued by ex-Lyft driver tormented by app maker's 'Hell' spyware

Law-flouting ride service challenged for alleged privacy, wiretap, and business law violations

By Thomas Claburn in San Francisco

Posted in Personal Tech, 25th April 2017 06:01 GMT

A former Lyft driver is suing Uber alleging the ride-summoning biz spied on his movements and violated privacy, competition, and communications laws.

Plaintiff Michael Gonzales, who drove for Lyft from 2012 through November 2014, filed suit in San Francisco, California, on Monday, claiming Uber developed and deployed software known as "Hell" to spoof Lyft customers and spy on Lyft employees between 2014 and 2016.

"Using Hell, Uber employees, contractors, and/or agents were able to access the location of up to eight Lyft drivers at one time and obtain their unique Lyft ID," the complaint states. "Each Lyft ID is unique, akin to a social security number, which allowed Uber to track Lyft drivers' locations over time."

Unlike Lyft, Uber changes the tokens it uses in its app to identify drivers, to prevent such tracking.

Uber, as a former employee stated in a court declaration last year, has also employed software referred to internally as "Heaven View" (formerly "God View") to track the locations of "high-profile politicians, celebrities and even personal acquaintances of Uber employees, including ex-boyfriends/girlfriends, and ex-spouses."

Gonzales's complaint, filed in San Francisco's US District Court, alleges that Uber used Lyft driver data to identify which drivers utilized both Uber and Lyft, in order to encourage those drivers to focus on Uber, thereby making Lyft customers wait longer for rides and reducing Lyft's earnings.

As of a year ago, about 315,000 people had driven for Lyft and about 60 per cent of those had also driven for Uber, according to the lawsuit, which aspires to be certified as a class action.

Of the remainder, about 126,000 drivers worked exclusively for Lyft, representing the potential national class of plaintiffs. The complaint estimates that there are thousands of individuals in California who would qualify as a state class, though it notes that many of these individuals "may not be aware that they have been wronged" because of the "secret nature of the Hell spyware."

The lawsuit comes almost two weeks after The Information reported on the existence of the Hell software.

More recently, the publication found Uber has a serious driver retention problem – only 3 per cent of those who sign up for an Uber driver account continue to drive for the company a year later.

Uber did not immediately respond to a request to confirm that figure or to a separate request to comment on this latest in a long list of lawsuits leveled against the VC-fueled firm.

Lyft did not respond immediately to a request for comment and for information about how it presently tracks its drivers.

The lawsuit seeks damages under the Electronic Communications Privacy Act and the California Invasion of Privacy Act, restitution, court costs, and an injunction that requires Uber to avoid further violations. ®

Sign up to our NewsletterGet IT in your inbox daily


More from The Register

Uber sued by Uber for tarnishing the good name of Uber

Can't we all just be Uber-alles?

Uber hid database hack from FTC while FTC probed Uber for an earlier database hack

Cab-hailing upstart shows it takes your privacy seriously

Uber JUMPs, slurps San Francisco bike biz

Nobody believes we're not a taxi company, let's go multi-modal and see if that works

Uber v Waymo latest: Google spinoff refused access to Uber internal doc hunt details

Wall of silence remains, albeit with a couple of holes

Pennsylvania AG sues Uber over 2016 data fail

Not much brotherly love in this Philly court case

Uber drivers game Uber's system like Uber games the entire planet

App cabbies push back against controlling black-box computers

Birmingham UK to Uber: Want a new licence? Tell us about your operating model

App biz's Nice Guy makeover yet to convince all regulators

Fetch calls Uber's bluff: See you in court, bros!

Battle over dodgy click claims heats up

Nope, you're still a transport biz, top EU court tells Uber

Updated France et al can ban illegal taxi services without having to give Brussels a prior legislative heads-up

Softbank gets Uber A-OK for $9bn investment cash splurge

And ex-CEO Kalanick will be praying it goes through