Software

Microsoft beefs up Skype for Business as Amazon Chimes in

Corporate comms face-off

By Gavin Clarke

7 SHARE

Microsoft is rounding out its Skype for Business Cloud PBX.

The software giant is adding a feature called Auto Attendant for automated answering and call routing, and Call Queues to route calls to the next available attendant.

Also announced was Skype for Business Call Analytics, a dashboard designed to let those running the integrated voice/data infrastructure tackle any problems.

The announcements were made at the Enterprise Connect Conference as Microsoft faces a fresh face in the battle for corporate collaboration: AWS.

Amazon in February launched Chime, an AWS unified communication service. Rather handily it integrates with Microsoft's Active Directory to manage users.

Chime goes up against Google's Collaboration cloud, Docs and Drive, combined with Hangouts.

Microsoft is pushing Skype hard as its VoIP business platform in conjunction with Office 365, the cloudy implementation of its best-selling Office desktop productivity franchise. ®

Sign up to our NewsletterGet IT in your inbox daily

7 Comments

More from The Register

FYI: Drone maker DJI's 'Get it on Google Play' website button definitely does not get the app from Google Play...

Updated Quadcopter slinger rudely palms folk off to .apk download

Latest Google+ flaw leads Chocolate Factory to shut down site early

52.5 million accounts at risk, tens of people are worried

Here you go, cloudy admins: Google emits NATty odds 'n' sods

Google Cloud Next Incremental titbits aimed at time-poor techies

Google's secret to a healthy phone? Remote-controlling your apps

Look Ma, no not much malware!

Thanksgiving brings together Apple's Siri and Google Assistant

A divided tech nation embraces, uncomfortably

Comparison sites cry foul over Google Shopping service

Original complainants say pay-to-play remedy has left them in the cold

Google: I don't know why you say Allo, I say goodbye

Sidelined messaging app given end-of-life date of March 2019

EU Android latest: Critics diss Google's money-spinning 'cure'

You shouldn't profit from punishment

Surprising no one, Google to appeal against European Commission's €4.34bn Android fine

We'll just take our time here

Google Project Zero zeroes in on Google project: Security hole spotted in gVisor sandbox fence

Horn flags up flaw that can be exploited to breakout out of software containers