Software

Microsoft beefs up Skype for Business as Amazon Chimes in

Corporate comms face-off

By Gavin Clarke

7 SHARE

Microsoft is rounding out its Skype for Business Cloud PBX.

The software giant is adding a feature called Auto Attendant for automated answering and call routing, and Call Queues to route calls to the next available attendant.

Also announced was Skype for Business Call Analytics, a dashboard designed to let those running the integrated voice/data infrastructure tackle any problems.

The announcements were made at the Enterprise Connect Conference as Microsoft faces a fresh face in the battle for corporate collaboration: AWS.

Amazon in February launched Chime, an AWS unified communication service. Rather handily it integrates with Microsoft's Active Directory to manage users.

Chime goes up against Google's Collaboration cloud, Docs and Drive, combined with Hangouts.

Microsoft is pushing Skype hard as its VoIP business platform in conjunction with Office 365, the cloudy implementation of its best-selling Office desktop productivity franchise. ®

Sign up to our NewsletterGet IT in your inbox daily

7 Comments

More from The Register

Neil Young slams Google, after you log in to read his rant with Google or Facebook

Heart Of Gold meets Piece Of Crap

Nutanix shares briefly wobble over Google server appliance fears

What if someone else owns someone else's computer?

No do-overs! Appeals court won’t hear $8.8bn Oracle v Google rehash

Only thing left now is a Supreme Court bid in row over Android and Java copyright

Google shaves half a gig off Android Poundland Edition

Always believe in Go ...

Google to build private trans-Atlantic cable from US to France

Bandwidth is better, down where it's wetter, take it from me!

Ex-Intel exec Diane Bryant exits Google cloud

Could Chipzilla replace Brian with a Bryant?

Google cuts price of cloudy interconnects from partners

If you can't get to a POP yourself, this plan's for you

Google kills AdWords!

LOGOWATCH Don’t pop the champagne – it’s just a rebrand with some AI pixie dust

Google Cloud CEO admits: Yeah, we wanted GitHub too. Whatevs

'I really hope Microsoft can keep them totally neutral.' Haha

Facebook, Google, Microsoft, Twitter make it easier to download your info and upload to, er, Facebook, Google, Microsoft, Twitter etc...

GDPR put a gun to their heads