Personal Tech

Google's Chromecast Audio busted BT home routers – now it has a fix

Step one, connect the Chromecast to your broadband modem and… oh… hmm

By Shaun Nichols in San Francisco


Google has kicked out a workaround of sorts for Chromecast Audio devices that have been causing BT routers to constantly reset themselves.

The Mountain View ads giant is advising BT subscribers to, if possible, find another router they can use to connect their Chromecast Audio unit to in order to get the latest version of the firmware and fix the problem that had prevented Chromecast Audio owners from linking up with BT Home Hub and Plus Net One routers.

"After the update of Chromecast Audio, some BT Home Hub and Plus Net routers trigger a reboot and disconnect the Chromecast Audio from the network. This issue seems to be isolated to some BT-related routers," Google told customers.

This after users on BT connections complained to the telco that their routers were constantly resetting themselves and reverting to factory defaults. Chromecast Audio devices were eventually fingered as the culprit, and after disconnecting the devices, the BT routers operated as normal.

If users have another router handy, they can connect their Chromecast Audio devices and use the Google Home app Preview Program option to get the version 1.22.77272 firmware update containing the bug fix. Once that fix is in place, the Chromecast Audio devices should be able to link back up with the BT routers and operate as normal.

Reg reader Tim Kermode notes that BT customers had been complaining of the issue for some time before the full update was pushed out in the UK.

"The issue was noted as far back as September on preview builds, but Google did not act on it," Tim tells us.

"Given the coverage of BT across the UK, this is likely to affect a large number of Chromecast Audio users and will be quite difficult for many users to rectify."

Google acknowledged that getting the update is a problem when the bug prevents Chromecast Audio boxes from connecting to the internet in the first place, and the Chocolate Factory says it is "still looking at other options" for getting the fix out. ®

Sign up to our NewsletterGet IT in your inbox daily


More from The Register

Pixel 3, 3XL, Slate tab launch: Google emits swanky iPad botherer while tarting up mobes

Plus a Home Hub unit for the really die-hard fans who trust Google over Amazon

Sur-Pies! Google shocks world with sudden Android 9 Pixel push

One critical question remains: Who ate all the Pies?

OK, Google. Music in 2019 isn't what it was, but Play nice, will ya?

Bug appears to hate tunes released this year

OK, Google, please do a half-hearted U-turn: Stay of execution for smart home APIs after Big G goes cuckoo in the Nest

Plan to force everyone onto Assistant stalled after customers say: Mess with the Nest, die like the rest

In the living room, can Google Home hear you SCREAM? Well, that's what you'll need to do

Folks reported non-functioning volume control in February, still no firmware fix in sight

This one weird trick turns your Google Home Hub into a doorstop

Updated Secret API leaves door open for remote commands from other gadgets sharing its Wi-Fi

Hey you know what the smart-home world really needs right now? Yup, Google screaming in

Analysis New Hub device continues to pull AI, Nest, YouTube closer together

More households invite creepy smart speakers indoors: Arch-slurper Google top dog for Q1

Chocolate Factory overtakes Amazon as European sales surge 45.1% – people clearly didn't hear the cries of frustrated Google Home users

Not OK Google: Massive outage turns smart home kit utterly dumb

Updated Desperate punters forced to twiddle their knobs manually for hours worldwide

Google declares victory for its Wifi router before it's even shipped

We won because we built it from the ground up, Google insists