Whitepaper: Should you outsource your IT service desk? Check out this free practical guide
Comarch tells you everything you need to know
Promo If you have ever worried about the cost and staffing burden of providing your customers with the increasing amount of IT support they may need at all hours of the day or night, outsourcing your service desk may be the answer you are looking for.
Instead of relying on internal staff, an easily accessible local service could give you a single point of contact for end-users and a team of specialists that are constantly on standby to help them.
Based in Krakow, Poland, global IT service provider Comarch runs a multilingual service desk which combines support with monitoring software that can quickly detect and prevent IT failures. The company has produced a comprehensive whitepaper outlining everything you need to know about how it might help you.
Titled A Practical Guide to Outsourcing Your Service Desk, the whitepaper highlights the increased popularity of outsourcing, and the high level of expertise it can offer as well as the use of new technologies and automation that companies may not possess in-house.
It also offers advice on how to approach outsourcing, how to find the right suppliers to work with, and how to set up and manage an outsourced service desk.
You can read more and download the whitepaper right here.