Tedious Service Bulletin: No prizes for guessing which UK bank's services are DOWN for business users

TSB TITSUP: Tirelessly Sucky Banking, Total Inability To Shock Us, Period.

Totally Shocked Businesses have faced a morning without access to their online accounts following yet another IT meltdown at embattled TSB.

Money down the drain

Terribly Sorry Bank reports 165% drop in profits to a pre-tax loss of £105.4m

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It follows a terrible 2018 for the bank that started in April with a week-long outage after a failed migration off its former parent firm’s infrastructure, and also included a series of smaller PR and IT disasters that eventually led to the departure of foot-in-mouth CEO Paul Pester. The bank revealed last week that the chaos had cost it some £330m, and reported a full-year loss of £105.4m.

According to DownDetector, TSB has been experiencing problems this morning since earlier in the morning. Users reported being unable to access internet banking, being shown blank screens on a range of browsers.

“6 attempts to log on this morning , nothing but a blank page,” said one customer on DownDetector. Similar complaints were voiced on Twitter.

The bank confirmed to The Register that the incident was only affecting business customers, and said that the advice was for users to try “clearing cookies and cached data” – but numerous users reported that this didn’t make a difference.

In response to these customers, TSB’s Twitter-handlers suggested users head into a local branch or contact the business banking help centre – unsurprisingly, they were told that waiting times “may be longer than usual”.

TSB didn’t say what the cause of the issue was, instead it trotted out the standard line that it was “working hard to fix this” – but one user said they had been told by TSB customer service that it was “another failed software rollout”.

Meanwhile, one customer noted that he had received a letter this morning saying that charges would be rolled back out to accounts again, after they had been put on pause after the absolute chaos that followed last year’s botched migration.

TSB sent us a statement regarding the latest woes.

"We are aware that some of our Business Banking customers may have had difficulty in viewing their accounts online. We’re working hard to rectify this and apologise for any inconvenience caused.

"For some customers, clearing their cache or using an alternative browser has rectified the situation. If anyone has any queries they should speak to their local branch or contact our Business Banking Centre, however, call volumes are higher than usual." ®

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