Kwik-Fit hit by MOT fail, that's Malware On Target

Techies exhausted, customers deflated, management tyred... you can't get better

Stone wheel on hillside

Car servicing chain Kwik-Fit has suffered a malware attack that has caused delays in customers' car repairs.

The company initially would only confess to El Reg that it had been infected by an unspecified "virus" in its "IT network" over the weekend, and the BBC later reported "malware" was to blame.

Kwik-Fit told us: "We first experienced some issues with a virus in our IT network during the weekend. This affected a number of our systems but in the interest of ongoing security we can't confirm the source of the problem.

"We can reassure customers that we do not store any of their financial information and currently have no reason to believe that any customer data was compromised."

Earlier this week, it was fending off angry tweets about missed appointments from customers who were then unable to get through to a call centre that was clearly struggling under the deluge.

From the scant facts publicly available, it appears that whatever KO'd Kwik-Fit's systems without compromising sensitive data may have been ransomware. We put this to Kwik-Fit but the company did not respond.

A customer who asked the firm via Twitter when its systems would be back online was told it didn't know.

If you can shed any light on the situation, you can get in touch with the author here. ®

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