EasyJet boss says pre-Chrimbo Gatwick drone chaos cost it £15m
Budget airline cancelled 400 flights, stranding 82,000 customers including a Vulture*
The boss of Squeezyjet Easyjet is "disappointed" by the time it took London's Gatwick Airport to overcome the drone crisis that led to multiple flight cancellations and cost the budget airliner £15m.
The shutdown was prompted by reported sightings of drones being flown overhead, though authorities have yet to identify the culprit.
EasyJet calculated the drone debacle had cost it £5m in lost revenue and cancelled flights, and £10m in customer welfare costs.
About 82,000 customers were affected, and the firm – which is the largest of Gatwick's airline customers – had had to cancel more than 400 flights.
CEO Johan Lundgren said in a statement that he was "proud of the way our teams worked around the clock to mitigate the impact of the incident and looked after affected customers".
But he was less positive about Gatwick Airport's reactions, saying that he was "disappointed it took such a long time" to resolve and to get the right equipment in place.
Lundgren also suggested there may be more drones sightings in future – there has already been another incident, at Heathrow earlier this month – but hoped Gatwick's handling of it had served as a "wake up call" for airport operators and that processes will improve net time.
The Evening Standard reported that the boss had said the firm was "in conversation" with the airport over compensation for losses incurred.
The episode didn't dent the budget firm's revenues too much, though, as it reported a 13.7 per cent increase in Q1 revenue to £1.3bn and a 15 per cent increase in passengers to 21.6 million. ®
* Bootnote: The Reg's own intrepid newshound Richard Speed was one of the hapless travellers unwittingly caught up in the Gatwick debacle, though we are pleased to report that eventually managed to fly, albeit via Luton Airport.
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