Royal Bank of Scotland website goes TITSUP*
Another day, another online banking snafu
Updated Users who bank online with the Royal Bank of Scotland are having a tough time logging in this morning.
Over 80 people have reported issues with online banking, payment cards and the website since around 0909 UTC on the site downdetector.com.
RBS users last experienced downtime just one month ago.
For some of the Twitterati, today might be a pretty special day.
What a good time for the @RBS website to go down— Robert Dunford (@repd1975) 21 November 2017
Some really need to check their account balances.
In tweets, RBS stated it was "looking in to" the reports, and suggested an affected customer should use the mobile app.. a familiar suggestion when web banking goes down.
Sorry you are having issues Joe. We're looking in to this. Do you have our APP that should be working OK. Thanks E.D— Royal Bank (@RBS_Help) 21 November 2017
However, the app evidently doesn't offer all the functionality that some need.
Yep, I've got the app and it's working OK, though I need to add a payee which I can't do on the app - no problem, I will try later, cheers.— Mike Barratt (@mj_barratt) 21 November 2017
We contacted The Royal Bank of Scotland for comment. In its latest update, the bank said:
Hi, we’re aware of some issues with our online banking service and are working hard to fix this. Apologies and thank you for your patience. DW— Royal Bank (@RBS_Help) November 21, 2017
We would really love to get some insight into the technical issues behind these outages. If you could shed any light on the situation, please do get in touch.
Updated to add: An RBS spokesperson contacted us to say: “We’re aware that it took some customers a little longer than usual to access Online Banking today. This has been resolved and Online Banking is now working as normal. We apologise for the inconvenience caused. Customers were still able to access their accounts or complete a transaction using our Mobile Banking, Telephone Banking, or by visiting one of our branches or ATMs.”
* Trying ... It's Thinking ... Something? Ugh. Phhhh(lakey)!