Updated: Back online Netregistry and TPP Wholesale have lost six DNS servers between them, causing plenty of angst and anger on Australia's corner of the Internet.
The TITSUP (Total Inability to Support Usual Performance) arose around 10:30am Eastern Standard Time. Netregistry posted a status update saying the DNS outage also took down its console, cPanel, cloud hosting, and mail platforms.
The status page is here, but access to it is intermittent. While the business's Website survived for a while, at the time of writing, Netregistry.com.au had joined Netregistry.net (where the three nameservers are) and reseller TPPwholesale.com.au in the black hole.
A poster at this Whirlpool thread said there was no ETA at 11am, which agrees with the status page.
The company's only other public statements to date are on Twitter.
[status] Investigating: Customers are advised that we are currently experiencing service interruptions on our D... https://t.co/lV29a9PHkg— netregistry (@netregistry) April 13, 2017
[status] Investigating: We have all engineers currently investigating the issue as a priority and are working t... https://t.co/lV29a9PHkg— netregistry (@netregistry) April 13, 2017
Unsurprisingly, users aren't impressed.
Rip Melbourne IT and NetRegistry— Anth (@OneShotAnth) April 13, 2017
It was nice knowing you
Getting very fed up with @netregistry regular outages almost weekly costing a fortune in lost time and revenue any recommendations to move— Just Add Water Pools (@buildpools) April 13, 2017
Update: At 12:28pm, Netregisty Tweeted that service has been restored:
[status] Monitoring: All services are restored, no further impact to National customers is expected at this tim... https://t.co/lV29a9PHkg— netregistry (@netregistry) April 13, 2017