Samsung patches Galaxy Note 7 to not explode as two-thirds of phones recalled

Fine, but you really should consider replacing it by now

Samsung is issuing a software update to all its Galaxy Note 7s across Europe, limiting the maximum battery charge to 60 per cent, in an attempt to quell its explosive safety issues.

This month Samsung announced it will permanently discontinue its Galaxy Note 7 smartphone after multiple reports of the devices exploding and catching fire.

Customers have been offered a full refund or an exchange for an alternative Samsung Galaxy smartphone, with the difference in price also refunded.

Two-thirds of all Galaxy Note 7s in Europe have been replaced to date. But those hanging on to their devices will not be able to charge their phones above 60 per cent.

The update, which will begin on October 31, is similar to a previous one rolled out in September to original Galaxy Note 7s across Europe.

It said: "The update is the latest measure taken by the company to reduce customer risk and simultaneously drive all remaining Galaxy Note7 customers in Europe to replace their device immediately."

Conor Pierce, veep of IT & Mobile, Samsung Electronics UK & Ireland, said: “Our absolute priority continues to be customer safety.

"This new battery software update is specifically designed to remind all Galaxy Note 7 customers to replace their device at their earliest possible convenience through their local Galaxy Note7 Replacement Programme.

"We once again would like to apologise for not meeting the standard of product excellence that our customers have come to expect from Samsung and we sincerely thank them for their continued understanding and cooperation." ®




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