Lloyds personal banking hit with 'intermittent' outage

'Trying to resolve technical issues' says bank

Confused/annoyed looking man looks irritated during outage. Photo via Shutterstock

Customers of Lloyds personal banking have been furiously hitting refresh this morning due to "intermittent" issues accessing their accounts.

According to web-monitoring site Down Detector, the problem first began around 9am.

Lloyds told customers on Twitter that it was aware of "an intermittent issue affecting some customers trying to log on" and it was trying to resolve the "technical issues".

It is not the first time in recent months that Lloyds customers have been unable to access their banking. In May the service also went TITSUP.

However, according to a study by software firm CAST – which analysed systems and applications of a number of UK banks – the UK banking sector is particularly prone to outages. This is because of the overly complicated code running a number of mission-critical banking apps.

Last month Lloyds Banking Group said it planned to chop 640 jobs in IT and back office functions as it forges ahead with plans to reduce its branch network's real estate.

The Register has contacted Lloyds for further details. ®

Updated at 10:14 to add: A Lloyds Banking Group mouthpiece said: "We are aware that some of our customers are experiencing problems logging on to Internet Banking. Our mobile banking apps are unaffected, with customers able to log in via the apps as normal. We are working to resolve the issue as quickly as possible, and apologise for any inconvenience caused."




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