HSBC online customers still in the cold after hours-long lockout

Firm makes the usual Twitter noises, everyone else moans. Happy new year!

Angry-looking woman croses her arms and glares. Pic by Shutterstock

Updated HSBC has apologised for an online banking outage which left customers unable to access their accounts.

In a tweet, the company said: "We are working hard to fix the issue with our Online & Mobile Banking service. Follow us for further updates. Sorry for any inconvenience."

The problem appears to have started this morning with the bank tweeting it was aware that some customers are experiencing problems logging on to its online and mobile banking services.

One customer also got in touch to say its Business Internet Banking service was also too slow to use effectively, with servers taking several minutes to respond to logins.

As usual, customers took to Twitter to complain:

The Register has contacted HSBC for further comment. ®

Updated to add

An HSBC spokesperson said: "Business and retail customers have been unable to access online and mobile banking on Monday 4 January since 8am. Personal Mobile Banking and Business Internet Banking have been restored, but due to high demand may be slow. We apologise for any inconvenience this may have caused and our teams continue to work non-stop to restore all other services. Regular updates will be provided. We will ensure customers do not lose out as a result of today's problems."

Sponsored: From CDO to CEO

SUBSCRIBE TO OUR WEEKLY TECH NEWSLETTER




Biting the hand that feeds IT © 1998–2019