Sky 'fesses up to broken fibre cables as cause of outage woes

Northern England suffering broadband outage since Monday

Sky has 'fessed up to broken fibre cables as being the cause of an outage in the north west, which has knocked a number of broadband and phone customers offline since Monday.

The fault began yesterday evening, with customers taking to Twitter to complain.

Sky said: “Some Sky Broadband and Talk customers in Cheshire have been having problems getting online and making calls since Monday evening. The problem has been caused by some broken fibre cables and a specialist team are working to repair the fault at the moment. We are sorry for any inconvenience this has caused.”

Areas currently affected include: Culcheth, Frodsham, Hale, Helsby, Irlam, Manley, Padgate, Penketh, Runcorn, Warrington, Westwood and Widnes

Sky promised to keep customers updated until the problem has been fixed. ®

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