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UK2 brings support back to Blighty, culls execs
Call centres coming home, bosses going home
Hosting provider UK2 has shut its overseas call centres in favour of a UK support team and this week culled executives as part of a major reorganisation.
About 40 jobs went in India and about 35 in Ukraine when the firm made the switch.
Managing director Ditlev Bredahl said: "We actually think that the overall changes we've gone through will result in a higher service level."
The move runs counter to the industry trend. Rival web hosting firm Fasthosts recently replaced almost all its UK support staff with a call centre in Romania.
On Tuesday UK2 also canned its Operations Manager, Human Resources Manager, and Marketing Director. Bredahl said the purge would have no impact on customers. The firm has grown from about 30 staff to 200 in the past three years. ®
Biting the hand that feeds IT
