Fast24 domain name fall-out: more war stories
Letters Fast24, the broadband ISP and domain registrar missing in inaction, has created headaches for many users of its domain services. Yesterday Reg reader Jim Howes recounted how he regained control of his domains. Today, more readers weigh in with their advice.
I recently went through a similar process when my old domain-name provider - JumpDomain - became completely unresposnsive for tech support requests. The base problem and reason for my switch was that email routed through the domain was delayed ont JumpDomain's servers for two full days.
Fortunately I could simplify the process by using the still-active tools to unlock the domain and then initiate a domain transfer request to 1and1. It all went smoothly, and in fact 1and1's service has proven more responsive and capable that what I had before. Still, it's a pain in the rump to have to do this kind of thing.
I too had to do this, but of course mine (that is, my furious customers') were .com domains.
This involved contacting Bulk Register (who have recently been taken over by eNom) and paying $50 to become a domain reseller, then effectively gaining control of the domains via the reseller control panel.
It did require a call to the States 001-877-841-6827 but once the situation was explained (and $50 taken...) they were very accomodating (especially as the domains in question had expired due to Fast24 never answering my increasinly frantic emails and calls over a period of 3 months). So, there you go. It costs $50 but its worth it!
Boo! Down with Fast24! Bad ISP! Bad!
Just read the Fast24 article that mentions BulkRegister being difficult to contact. BulkRegister has recently been taken over by eNom - who generally speaking do respond the same day, so it may be worthwhile for the stranded customers to contact eNom.
Karl Austin KDA Web Services Ltd.
I'm also trying to recover a (now expired) .com domain - the people I have been directed to are dotregisrar.com who are indeed proving helpful. Richard
The process of moving your domain name from Fast24 and domain buster if you have a .com domain is not quite as painful as your article suggests. Bulkregister is based in Canada and so for most of the day when you call them they will not of even started the day.
We called them much later in the day, I think it was early evening and got through to one of their technical guys who went and actioned the changes while we where on the phone to them. As they are the tag holder in this instance you simply need to move the domain records onto someone elses DNS servers which is faster than moving tags.
Cheers Paul C. Hartley
Primogen Solutions Ltd