Articles about which?

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Which? calls for compensation for users hit by Windows 10 woes

Champion of consumer rights and closer of customer email services Which? has taken a hobnailed boot to Microsoft's beleaguered Windows 10 operating system with research that will make for unpleasant reading at Redmond. A latest survey of more than 1,100 UK users comes after Which? gave Microsoft a kicking back in 2016. One …
Richard Speed, 12 Jun 2018

Brit ISPs get their marker pens out: Speed advertising's about to change

ISPs are scrambling to tweak advertised broadband speeds as the great unwashed continue to receive services that are on average 51 per cent slower than they were led to expect, according to a Which? report. Changes coming into force next week mean ISPs will have to start promoting average download speeds, as opposed to the …
Kat Hall, 18 May 2018
Pennies in a jar. Photo via Shutterstock

Bargain-happy Brits snub big four mobile network operators

You can stuff your VoLTE and Notched iPhones – bargain-conscious Brits are shunning the big mobile operators for cheap-as-chips virtual network operators instead. The virtual upstarts have not typically offered great deals on expensive flagships, or advanced network features. But they have outsmarted the big four. Which? …
Andrew Orlowski, 24 Apr 2018

Which? leads decrepit email service behind barn, single shot rings out over valley

Consumer group Which? is to terminate its 20-plus-year-old email service, giving long-standing users two months to switch accounts. Which.net was set up in the mid-90s as a benefit to members between 1997 and 2004, after which it was closed to new signups but remained active. The group has now decided to set a cut-off date as …
Rebecca Hill, 3 Apr 2018

UK.gov urged to ensure punters can 'still roam like at home' after Brexit

Consumer charity Which? has called on the UK government to ensure consumers will continue to "roam like at home" while abroad in the European Union after Britain's withdrawal from the bloc. The EU regulation on roaming came into force in 2017, allowing folk to use their mobile when travelling in the EU and pay domestic prices …
Kat Hall, 14 Mar 2018
BT Openreach at work

MILLIONS of broadband punters aren't getting it fast enough – Which?

More than 15 million households may not be getting their advertised broadband speeds, suggesting that providers are telling porky pies about how fast their services are. According to a survey of 2,000 punters from Which?, 74 per cent reckon they are paying for packages with advertised speeds they never receive – amounting to …
Kat Hall, 18 Jun 2015

ISPs failing 13m Brits on broadband speed, claims consumer group

Fast and reliable broadband connections remain a distant dream for far too many Brits, researchers at a consumer group claimed on Friday. It's estimated by Which? that around 13 million households across Blighty are saddled with slow access to the country's networks. The issue was compounded by poor service, the outfit added …
Kelly Fiveash, 21 Mar 2014
The Register breaking news

BAN THIS SICK FILCH: Which? demands end to £1.50-per-min 'help' lines

Consumer campaigners at Which? are calling for a ban on costly helpline and customer call-lines. Executive director Richard Lloyd said it was "outrageous" to force people with questions or complaints to call higher-rate numbers - such as those starting with 09, 0845, 0844, and 0871 - that could charge up to £1.50 a minute. " …
The Register breaking news

Galaxy S4 way faster than iPhone 5: Which?

UK consumer magazine Which? has dropped a benchmark bucket on the iPhone, rating it the slowest of seven smartphones under test. The magazine ran the Geekbench 2 test on seven phones – the iPhone 5, Samsung's Galaxy S4, the HTC One, Sony's Experia Z, Google's Nexus 4, the Samsung Galaxy Note 2, and the BlackBerry Z10. With a …
T-Mobile Vairy Touch II

'Unfair' tariff tweaks yield networks £90m

Mobile networks unfairly make up to £90m a year thanks to contract Ts&Cs which allow them to raise the price of fixed-rate tariffs, consumer reviews site Which? has claimed. We've highlighted this kind of behaviour before, most notably when Orange customers faced a 4.34 per cent monthly price rise last November, bit Which? …
Caleb Cox, 17 Jul 2012
The Register breaking news

Blighty's IP framework one of world's worst for consumers

A "panel of IP experts" devised a list of 49 criteria that consumer groups in 30 countries used to assess how best the IP frameworks in those nations serve consumers. Consumers International (CI), which is a global campaign group for consumers with members including Which? and Consumer Focus in the UK, published (8-page / 1.36MB …
OUT-LAW.COM, 1 May 2012
The Register breaking news

Stop this energy smart meter 'fiasco', UK.gov urged

So-called 'smart meters' are under renewed attack – this time from MPs and Which? magazine, which has recommended a halt to the programme. Later in the week the Public Accounts Committee is expected to be critical of the ambitious scheme, which comes at a high (£11bn+) cost to consumers, and which critics say is based on shaky …
Andrew Orlowski, 16 Jan 2012
The Register breaking news

IDLENESS sees Brits haemorrhage cash to mobe firms

Almost 20 million Brits are losing money by sticking with their existing mobile phone operators because it's convenient, according to a survey by Which? Mobile. Which? found that 44 per cent of participants had never changed provider and 31 per cent hadn't done so in the last two years, often because they thought it would be a …
globalisation

Budget airlines warned over 'hidden' debit card charges

UK consumer watchdogs are threatening enforcement action against airlines and other travel firms over allegedly misleading debit and credit card surcharging practices. The Office of Fair Trading said it was considering action under consumer protection laws in response to a complaint by consumer rights magazine Which?, which …
John Leyden, 29 Jun 2011
The Register breaking news

Facebook fails webmail tests

Consumer organisation Which? reckons Facebook provides one of the worst free webmail services available. Researchers looked at seven different sites, including AOL and Excite for history fans. Microsoft's Windows Live Hotmail came out in top spot with an 83 per cent score. Researchers liked its 5GB of storage space and easy …
John Oates, 5 May 2011
globalisation

Card surcharges face super-complaint

Consumer lobby group Which? is making a so called super-complaint about the extra money charged to consumers who pay by card. Which? will push the Office of Fair Trading to investigate companies charging far more than they have to pay to process card payments. Ryanair is infamous for gouging customers in this way. Which? …
John Oates, 11 Feb 2011
cloud

EU ministers strip consumer rights law of controversial elements

EU member states have given a proposed Consumer Rights Directive the go-ahead but have removed its most controversial elements. A European Parliament vote in March is the last hurdle to the passing of the law. Consumer protection advocates have said that the new version of the Directive will have little practical impact on UK …
Kable, 28 Jan 2011

Blu-ray barely better than DVD

Blu-ray discs are supposed to represent "the maximum high-definition experience" yet there is little difference in quality to that of a DVD, apparently. A study by consumer advocate Which? found less than a third of Blu-ray films demonstrate an exceptional difference compared to the equivalent DVD, and with a large gulf …
Caleb Cox, 25 Nov 2010

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