Articles about warranty

shame

FTC names its dirty half-dozen half-assed tech warranty bandits

The Federal Trade Commission (FTC) has revealed the names of six companies it formally warned over efforts to force consumers to use only their replacement parts. Following a freedom of information request from a number of people – including The Register – the federal consumer watchdog has published the letters [PDF] it sent, …
Kieren McCarthy, 14 May 2018
Cheesy pic of man holding face in shame as accusatory finger emerges from display. Photo via Shutterstock

'Our way or the highway' warranty scams shot down by US watchdog: It's OK to use unofficial parts to repair your gear

America's Federal Trade Commission has told "six major companies" to cut it out when it comes to trying to force consumers to only use their replacement parts for repairs. The regulator has refused to name the companies that claim a product's warranty is voided if consumers don't use their special parts but did reveal that …
Kieren McCarthy, 10 Apr 2018
Dell XPS 15

Dell computers bundled with backdoor that blurts hardware fingerprint to websites

Analysis Dell ships Windows computers with software that lets websites slurp up the machine's exact specifications, warranty status, and other details without the user knowing. This information can be used to build a fingerprint that potentially identifies a person while she browses across the web. It can be abused by phishers and …
Shaun Nichols, 25 Nov 2015
gremlin_648

Gremlins in the first six months? It's the seller's problem – EU court

A ruling by the European Court of Justice (ECJ) on Thursday puts the onus on tech companies to prove that a product was not faulty at time of sale if it malfunctions in the first six months. In the words of the ECJ: “Any lack of conformity which becomes apparent within six months of the delivery of goods is, in principle, to …

Tim Cook eats necessary crow, apologizes to China

Comment Apple CEO Tim Cook has released an open apology to his company's Chinese customers after coming under increasing pressure from that government's propaganda machine's attacks on Cupertino's customer-service practices. In a letter published on Apple's Chinese website (Google Translate) – and which some of The Reg's Chinese- …
Rik Myslewski, 1 Apr 2013
Punk-styled girl with piercing gazes at an apple

Apple faces Italian shutdown over warranty skulduggery

Apple is facing a shutdown of its Italian operations by competition authorities over repeated flouting of that country's consumer-protection laws. Italian law states that consumer electronics devices must be sold with a two-year free warranty, and that the seller has an obligation to inform buyers of this fact. Apple is …
Iain Thomson, 2 Jul 2012
globalisation

Apple relents, doubles EU warranty (sort of)

Apple has quietly updated their warranty coverage in the European Union, extending it to two years as required by EU law. That's the good news. The bad news is that Apple's new EU warranty has a loophole large enough through which to drive a Scheuerle EuroCombi. As noted on Apple's website, Cupertino's own Apple One-Year …
Rik Myslewski, 2 Apr 2012
The Register breaking news

Moneybags Apple loses $1.2m Italian warranty fine scrap

An Italian court has refused to suspend fines slapped on Apple for failing to properly advertise EU-mandated warranties. Local rag Le Repubblica reports that Apple's attempt to delay the payout was rejected at a hearing in Lazio this week. The bench recognised that Apple's online store was now complying with the law, but a …
Bill Ray, 23 Mar 2012
channel

Seagate matches and raises WD disk warranty cuts

Seagate is cutting most Barracuda and Momentus warranty periods down to one year with others moving from five-year warranties to three. Following on from Western Digital cutting some of its warranty periods to two years, we learn that Seagate is going further. In a letter to its authorised distributors, dated 6 December 2011, …
Chris Mellor, 16 Dec 2011
channel

Intel drives up flash drive warranty

Intel has put another brick in the wall of its enterprise SSD supply house and boosted the SSD 320's warranty from three to five years. The SSD 320 was only introduced in March, so Intel's experience with shipped 320s must have been good enough to justify the warranty extension. Existing SSD owners as well as new buyers of the …
Chris Mellor, 23 May 2011
acer logo

Acer extends laptop warranty for overseas travel

Acer has extended the duration of its International Travel Warranty - a support package intended to cover users against hardware failures that may hit its laptops used outside the country they were purchased in. The cover, which previously was limited to three months of travel, now runs to a full 12 months of overseas usage. …
Tony Smith, 24 Feb 2010
channel

Intel says warranties evaporate when kit resold

If you're thinking of buying second-hand computer equipment off eBay, you'd better make sure it doesn't have "Intel inside" because – and this is official – Intel regards re-selling its equipment as voiding any warranty. The example we have is an 80GB solid state disk drive, brand new in July last year. A customer bought it …
Guy Kewney, 11 Feb 2010
The Register breaking news

Apple blueprints warranty Big Brother

Apple has filed a patent application for a technology that could detect, time-stamp, and remember "whether consumer abuse has occurred in an electronic device." Apple's many patent filings usually focus on technologies that could benefit consumers. This one is aimed directly at benefitting Apple itself. The filing, "Consumer …
Rik Myslewski, 7 Aug 2009
graph up

Seagate slashes bare drive warranties

Seagate is cutting the warranty period of its bare drives. A mail sent by Seagate to a North American reseller said: Seagate Updates Warranty Terms on Select Bare Drives Starting in 2009, Seagate will be making some important changes to its limited warranty terms for selected bare drive products. For products purchased on …
Chris Mellor, 12 Dec 2008

HP warns of Nvidia problems

HP has offered free repairs for 38 models of its Pavillion Slimline range of desktop machines, which are having problems with Nvidia graphics units. Last week, Apple admitted similar problems with MacBook Pros and offered free repairs to affected customers. HP said on its support site that the problem was "attributable to the …
John Oates, 14 Oct 2008

Dell extends laptop warranties to cover duff Nvidia GPUs

Dell has extended the warranties on certain laptops that incorporate Nvidia GPUs by a further 12 months. The scheme, announced yesterday, covers owners of Precision M65, M2300 and M4300 workstations; the Inspiron 1420; Latitude D620, D630, D630c, D820 and D830; Vostro 1310, 100, 1510 and 1710; and XPS M1330 and M1530. All of …
Tony Smith, 19 Aug 2008
The Register breaking news

US man cuffed for executing lawnmower

A Milwaukee man faces up to six years and three months in chokey and a maximum fine of $11k for blasting his lawnmower with a shotgun after the machine ill-advisedly refused to start, the Milwaukee Journal Sentinel reports. Police mugshot of Keith Walendowski Keith Walendowski, 56, (pictured) had apparently had a few ales …
Lester Haines, 28 Jul 2008

Asus: memory upgrades will not void Eee PC warranty

Asus has bowed to the desire of Eee PC buyers to tinker with their teeny laptops and said it will continue to honour the machine's warranty even if users open the unit's memory hatch. That cover currently has a tiny sticker applied over one of the two screws that hold it in place. The sticker reads: "Warranty Void if Removed …
Tony Smith, 10 Dec 2007

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